State Farm has mishandled wildfire claims, state regulators say

California regulators say State Farm has illegally delayed, underpaid and denied claims from policyholders affected by the 2025 L.A. fires — something fire survivors have said for months.

The California Department of Insurance announced Monday that it has taken the first step in the process to bring the allegations to a public hearing before an administrative judge. That could result in the state’s largest home insurer paying up to about $4 million in penalties, and suspension of its license for up to a year, meaning it could not write new policies in California during that time.

“Our investigation found that State Farm delayed, underpaid, and buried policyholders in red tape at the worst moment of their lives,” state Insurance Commissioner Ricardo Lara said in a statement.

The state analyzed 220 randomly selected claims — out of more than 11,000 filed with State Farm in response to last year’s fires — and found hundreds of violations in more than half them. Attorneys for the state called it a “troubling pattern” in their filing.

State Farm denied the allegations and called the state’s move “politically motivated” in a lengthy statement posted to its website.

Every Fire Survivors Network, a coalition representing thousands of L.A. fire survivors, pressured the state for months to investigate State Farm’s handling of wildfire claims.

Joy Chen, who co-founded the group after her home was damaged in the Eaton Fire, said the state’s action is far from enough.

“It’s just very disappointing to see our regulator issue a report that shows his own failures over the last 16 months,” she told LAist.

Only a few dozen homes have been rebuilt so far in both Altadena and Pacific Palisades since the fires destroyed more than 16,000 buildings, mostly homes, in those communities and nearby areas.

A survey by the nonprofit Department of Angels last year found that nearly three-quarters of L.A. fire survivors reported delays, denials and low payouts of their claims across all insurers.

“What we need is for all State Farm contracts to be enforced so that Los Angeles families can have the money that we need to move forward with getting back home,” Chen said.

The state’s alleged violations carry a fine of up to $5,000, and up to $10,000 if the violations are found to be willful. The case will be heard by a state administrative law judge, who will provide a recommendation to Insurance Commissioner Ricardo Lara on a possible penalty.

The Insurance Department said people with homeowners policies from any insurer can report problems with their claims at insurance.ca.gov or by calling (800) 927-4357.