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Helio Will Take Your Money But Not Refund It (As Promised)

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I just got off the phone with Helio customer service and I need to rant, so I’m doing it here. It is a true crazy-guy-on-the-internet-style rant. It touches on gadget obsession, Mobile Virtual Network Operators, brand experiences, and shitty fucking customer service. I know a couple of really good people that work for Helio and this is no reflection on them. JUST THEIR SHITTY FUCKING CUSTOMER SERVICE (which ultimately reflects on my experience with the brand). So, in true crazy-guy-on-the-internet form, I am posting this rant on all my blogs and every forum where anybody would give a shit.

incidentally, i made this graphic while on the phone with customer service. the mass of helio logos represents the amount of phone calls and bullshit that i've gone through with customer service. the rest of the graphic isn't really symbolic.

---start rant
My gadget obsession/obsessive compulsive early adopter syndrome got the better of me earlier this year, and I purchased a Helio Hero, sight unseen. Hell, there weren't even any published reviews at the time of purchase, but for months, I was foaming at the mouth purely on rabid speculation from mobile/gadget nerd sites like howardforums, mobileburn, engadget, gizmodo and the like. Most speculation was mostly optimistic, and centered on the supposition that SK Telecom's (South Korea's leading mobile provider) involvement meant that some of the bleeding-edge gadgety goodness that Korean mobile users enjoy would finally have an avenue to trickle down to our lowly shores. My mostly-loving relationship with Verizon had hit a bit of a rough spot over insurance claims due to some ill-advised roughhousing with my Treo 650, so it seemed to be perfect timing for Helio to come along and sweep me off my feet.