Sponsored message
Audience-funded nonprofit news
radio tower icon laist logo
Next Up:
0:00
0:00
Subscribe
  • Listen Now Playing Listen

The Brief

The most important stories for you to know today
  • New maps require some homes to be fire resistant

    Topline:

    California is one of the few states with building codes that require using fire-resistant materials in places prone to wildfires. The release of new maps outlining fire hazard zones throughout the state mean that for some homeowners in the urban center of Altadena, the rebuilding requirements are about to change in the coming months.


    Expanded wildfire zones: California fire officials just released long-awaited maps that expand the areas where wildfire building codes apply and that show fire risk is only increasing. In the footprint of the Eaton Fire that hit Altadena, the expanded zone for wildfire building codes now includes more than 500 additional homes and buildings, according to an analysis by NPR.

    More changes to come: Beginning in 2026, building requirements will expand again to include any properties in the "high" hazard category of the wildfire maps. That will mean about 1,000 additional properties in the Eaton Fire area will be required to use wildfire building codes, if their permits are approved next year.

    Read on . . . to learn more about the construction of fire-resistant homes.

    Homeowners in Los Angeles have started the long process of rebuilding after the destructive wildfires in January. Some are constructing homes that are much less likely to burn when the next wildfire hits. That's because California is one of the few states with building codes that require using fire-resistant materials in places prone to wildfires.

    Still, thousands of other homeowners in the urban center of Altadena are about to rebuild without wildfire-resistant materials, because they live outside a state-designated wildfire zone.

    For some of those people, the rebuilding requirements are about to change in the coming months.

    California fire officials just released long-awaited maps that expand the areas where wildfire building codes apply and that show fire risk is only increasing. Under the new maps, an additional 1.4 million acres statewide is now considered at high or very high risk on land for which local governments are responsible.

    In the footprint of the Eaton Fire that hit Altadena, the expanded zone for wildfire building codes now includes more than 500 additional homes and buildings, according to an analysis by NPR. Los Angeles County must adopt the new zones by late July, which means those property owners have roughly four months before the more stringent rules take effect.

    The move is a rare example of a community strengthening rebuilding rules after a disaster, in the hope of preventing similar destruction in the future. Governments often loosen construction and permitting rules after disasters, facing immense pressure to speed up the rebuilding process.

    Remains of a burned out home that include pieces of wood, a burned out washer and dryer and other indistinguishable items
    Patrick and Ruth Fong's home burned home still shows signs of the toys their kids used to play with. After late July, rebuilding it will require meeting wildfire building codes, based on new state regulations.
    (
    Lauren Sommer/NPR
    )

    Research shows fire-resistant construction can dramatically improve the chances that a house survives. Many of the building materials are commonly available, like fiber cement siding, and overall, construction costs can be roughly the same as a standard house.

    Still, even with the newly expanded zones, more than 7,800 buildings in the area burned by the Eaton Fire fall outside those zones and won't have to follow the more protective wildfire building codes. Wildfire experts say with so many houses to rebuild, Los Angeles is facing a critical moment to ensure communities are better prepared for future disasters. Wildfires are getting more intense and are spreading faster as the climate gets hotter, and across the Western U.S., many homes rebuilt after fires aren't constructed to withstand future ones.

    "If homes are being rebuilt, they should be built with wildfire in mind because unfortunately we do know that risks are increasing," says Kimiko Barrett, senior wildfire researcher at Headwaters Economics, a non-profit think tank. "History repeats itself. This will not be the only time that L.A. experiences a catastrophic wildfire."

    Weighing how to rebuild

    When Patrick and Ruth Fong look over the charred debris that used to be their Altadena home, they still see where their three kids used to play. The burned frames of the kids' bikes are visible under the crumbled garage door. A blackened, metal ring in the backyard shows where the trampoline once was.

    "This is the only house our kids remember," Ruth says. "We were only able to recover some mugs and the kids' clay objects they made in art class at school."

    Now, two months after the disaster, they're also starting to envision what could be. They've met with a contractor to plan what they'll rebuild and are now finalizing the floorplan.

    "There's been so much grief and sadness, but then you have some glimmers of hope," Ruth says.

    A man wearing a black jacket and a woman wearing a brown jacket stand side by side in front of the remains of their burned out home.
    Ruth and Patrick Fong debated whether to stay in Altadena after they lost their house in the Eaton Fire. It's the second time a wildfire has burned the property.
    (
    Lauren Sommer/NPR
    )

    Just after the fire, the Fongs weren't sure they wanted to stay. Altadena sits next to the dry shrubland of the San Gabriel Mountains and this was the second wildfire to hit their property. Before the Fongs owned it, the Kinneloa Fire also destroyed the home in 1993.

    "We had in our heads, we have to build it and sell it, because what if it happens again?" Patrick says. "You know, all these terrible things we're thinking about."

    But like many Altadena residents, the Fongs feel connected to their community and especially close to neighbors on their cul de sac. So, they've started talking to their contractor about ways to make the house better able to withstand a wildfire by using fire-resistant building materials. That cost has to be balanced with the other financial constraints of rebuilding, as the Fongs figure out how far their insurance settlement will go.

    "With fireproof construction, how much more is that going to be and how much can we really afford?" Patrick says. "Because we're already maxing out our policy."

    Newly expanded fire zones show homes at risk

    Like thousands of other Altadena residents, the Fongs so far are not required to rebuild with fire resistant materials. That's because California's wildfire building codes, known as "chapter 7A," only apply in areas that are deemed to be at risk. Those "wildfire hazard zones," as they're known, are mapped by California's Department of Forestry and Fire Protection.

    California's wildfire hazard maps are the bedrock of the state's wildfire policies. In addition to determining where wildfire building codes apply for new construction, property owners in very high risk zones must clear flammable vegetation around buildings. Wildfire hazard zones must also be taken into consideration in land use planning by local governments, including ensuring there are enough evacuation routes.


    The maps were first released in 2008, putting California on the forefront of wildfire planning. Many Western states still lack statewide fire risk maps. But as wildfires have become more extreme, fire experts pushed California to update the maps, since the original maps only forecast fires under fairly weak wind speeds and don't take into account high wind conditions that can drive bigger infernos. (Insurance companies typically have their own wildfire risk maps that they use to determine rates for customers.)

    The newly released wildfire zones include properties that burned in the Eaton Fire. Pacific Palisades, where the other major fire burned in January, was already in a high risk wildfire zone, so wildfire building codes apply to the more than 6,800 buildings destroyed there.

    Under state law, Los Angeles County must adopt the new wildfire hazard maps by July 22nd. According to the Los Angeles County Fire Department, that means if residents in the newly expanded zones get their building permits approved after the maps are adopted, the wildfire building codes will apply.

    Beginning in 2026, the requirements will expand again to include any properties in the "high" hazard category of the wildfire maps. That will mean about 1,000 additional properties in the Eaton Fire area will be required to use wildfire building codes, if their permits are approved next year.

    Still, even with the new wildfire maps, the majority of homes destroyed in the Eaton Fire won't be required to be built to resist future wildfires. California's maps calculate the hazard from fires spreading in wildland areas, but don't take into account what happens when fires spread from house to house.

    "I thought the very high fire severity zones were really going to reach deep, deep down into Altadena, and they haven't," says Los Angeles County Fire Department deputy fire chief Albert Yanagisawa.

    The costs and benefits of wildfire building codes

    The change in the maps is causing some nervousness in Altadena.

    "Some people I see rushing to decide what their rebuild is before that map comes out, which puts into question whether they're thinking about the community or their bottom line," says Nic Arnzen, a member of the Altadena Town Council.

    Researchers have shown that using fire-resistant materials makes homes less likely to burn, especially since most homes are ignited by tiny embers carried by the wind. Even in an extreme wildfire, fire inspectors find some houses remain seemingly untouched, like in the Los Angeles fires as well as the wildfire in Lahaina, Maui.

    One study found houses built with California's wildfire building codes are 40% more likely to survive. An analysis by FEMA found using California's building codes could save $24 billion in damages to single-family residences over a 75-year timeframe.

    California's wildfire building code calls for fire-resistant roofs and siding, as well as using attic vents that don't allow embers to be blown inside a house. It also calls for enclosing roof eaves so the undersides are less prone to igniting. They only apply for new construction or when houses have a major renovation.

    A chimney and a wall remains standing after a home burned to the ground. The former home sits on a dry hillside without any greenery and a mountain is pictured in the distance
    Altadena is likely to face more wildfires, experts say, so rebuilding after the Eaton Fire is a crucial time to make the community more resilient to fires.
    (
    Lauren Sommer/NPR
    )

    "These are often materials commonly used on the market, widely available," Barrett says. "Things like asphalt roofs. Things like Hardie plank fiber cement siding. Very, very common, very affordable."

    The additional cost of meeting the codes can be a few thousands dollars, according to a study from Headwater Economics and the Insurance Institute for Business & Home Safety, a research group funded by the insurance industry. Adding even more fire-resistant features, or more costly options like metal roofing, can add up to 13% to the overall construction cost.

    Some Los Angeles homeowners could find the additional costs will be paid by their insurance company, if the policy specifies it covers bringing a house up to code. Still, not all policies cover those costs.

    Los Angeles County officials say they're looking for funding options for homeowners who might struggle with the costs.

    "One of the commitments I've made is looking at grant opportunities to see where we can allow people to apply that may not be able to afford it, to harden or do things that would benefit in case of future fires, and see how we can offset the cost," says Los Angeles County supervisor Kathryn Barger.

    Rebuilding Los Angeles with wildfires in mind

    With a history of frequent wildfires, Los Angeles has long understood how vulnerable many neighborhoods are. Some homeowners rebuilding after the Eaton Fire aren't likely to follow wildfire building codes if they're not required to, especially given that some are underinsured.

    "Even if they're not going to have to comply, we're going to be strongly encouraging it for future resiliency," says Amy Bodek, director of regional planning for the County of Los Angeles. "We've been on this trajectory to look at long range plans that will prevent future disasters from affecting so many people. We're certainly not going to prevent the disasters, but how can we minimize strategically the harm to individuals and properties?"

    Los Angeles County recently limited the amount of housing that can be built in the foothills of Altadena, where wildfire risk is highest. The region is facing a massive housing shortage, but considering the fire risk, is directing development to denser urban corridors closer to public transit.

    Altadena officials say they're hoping to rebuild a much safer community, including putting electric power lines underground so they pose less of a risk. Utility lines have started wildfires in high winds and are still being investigated as a cause of the Eaton Fire.

    "We have an opportunity to show people how to create a community that can live in peace and harmony with the natural disasters around them," Arnzen says. "I don't want to waste the opportunity."

    Brent Jones contributed to this story.
    Copyright 2025 NPR

  • LA made one part easy, there's more to do
    An arial view of blocks of empty lots, charred trees, and some homes under construction spread out. There are mountains in the background.
    Home construction on Hartzell Street in the Alphabet Streets neighborhood of Pacific Palisades, on Aug. 30, 2025.

    Topline:

    While few victims of last year’s fires are back in their homes, that’s not unusual following natural disasters; permitting changes appear to be helping.

    The backstory: As of this week, more than 2,600 residential permits have been issued between the Palisades and Altadena — roughly one for every five of the nearly 13,000 homes lost. Another 3,340 are under review. For many displaced and traumatized homeowners, that represents an intolerably slow return to what was. But by historic standards, the Los Angeles recovery has been on the speedy side so far.

    A slow process: Rebuilding after disaster is almost always a grueling, slow process. Of the more than 22,500 homes destroyed in five of California’s most destructive fires between 2017 and 2020, fewer than four-in-ten had been rebuilt by 2025, a Los Angeles Times analysis from late last summer found.

    Read on... for more on the progress of rebuilding after the fires.

    In the days immediately after last January’s Los Angeles firestorm, state lawmakers and civic leaders promised to turbocharge the rebuilding effort. For California, where the permitting and construction of homes is infamously slow and costly, the scale of destruction stood as a singular challenge.

    A year later, the charred homes, the melted appliances and the toxic ash have mostly been removed, the dirt beneath scraped and then carted away. Many of the residents whose houses were spared have returned. Permits for reconstruction have been filed, architects and contractors hired. Battles with insurance companies, utilities and banks persist, vacant lots and blackened trees abound, but look around and — here and there — you’ll find new construction.

    As of this week, more than 2,600 residential permits have been issued between the Palisades and Altadena — roughly one for every five of the nearly 13,000 homes lost. Another 3,340 are under review.

    For many displaced and traumatized homeowners, that represents an intolerably slow return to what was. But by historic standards, the Los Angeles recovery has been on the speedy side so far.

    In a press release commemorating the first anniversary of the disaster, Gov. Gavin Newsom lauded the permitting figures as “historic.”

    Last year local governments — the City and County of Los Angeles, as well as Malibu and Pasadena — issued permits for single-family homes and accessory dwelling units “three times faster” than they were in the five years leading up to the fire, the administration noted.

    Rebuilding after disaster is almost always a grueling, slow process. Of the more than 22,500 homes destroyed in five of California’s most destructive fires between 2017 and 2020, fewer than four-in-ten had been rebuilt by 2025, a Los Angeles Times analysis from late last summer found.

    A year after major fires ripped through Maui, Paradise, Redding and the outskirts of Boulder, Colo., 2%, 3%, 15% and 30% of the destroyed homes, respectively, had been permitted for reconstruction, according to a separate Urban Institute analysis.

    Based on the pace of permitting, Los Angeles’ reconstruction is on a relatively fast track. But freshly-pulled permits aren’t completed homes.

    “People can pull permits, but you know, if they don't have their costs sorted out — we've had folks abandon their plans,” said Devang Shah with Genesis Builders, which is selling pre-approved, fixed-priced rebuilds in Altadena. Using permits as a metric of progress may be premature, he said.

    Some of the speedy progress that Los Angeles has seen may be due to regulatory changes imposed by fiat in the aftermath of the fire. In early 2025, both Newsom and Mayor Karen Bass mandated speedier permitting of like-for-like rebuilds — construction that stuck to the rough dimensions and design specification of the home that was there before. Los Angeles county rolled out a self-certification building plan approval pilot program for certain simple projects. Newsom waived building code requirements intended to ease the cost of reconstruction.

    “We’ve got planning approvals in three days that would have normally taken three months,” said Tim Vordtriede, an architect who also lost his home in Altadena. The county has “done a remarkable job at making things as efficient and streamlined as a bureaucratic entity can.”

    In the weeks after the fire, Vordtriede co-founded the Altadena Collective, a network of designers and architects that provides discounted design services, permitting advice and contractor recommendations to local survivors. He and his co-founders Chris Driscoll and Chris Corbett have also launched a nonprofit called Collective OR that is meant to represent inexperienced and anxious homeowners in negotiations with builders and architects.

    It's impossible to say, ‘they were here by this date so we should also be there.’ The data set is just too variable.
    — Colette Curtis, recovery and economic development director, Paradise

    The pace of reconstruction may simply benefit from the fact that it’s taking place in Los Angeles County: A mammoth economic hub flush with financial resources and political connections.

    “We have access to a really good supply chain, there’s a lot of capital, there’s a lot of infrastructure,“ said Ben Stapleton, director of U.S. Green Building Council California.

    That’s in contrast to a town like Paradise.

    Since the majority of homes were destroyed in the 2018 Camp Fire, fewer than one-in-five have since been rebuilt, said Colette Curtis, the Butte County town’s recovery and economic development director.

    She cautioned against comparing the pace of rebuilding efforts across communities struck by disaster.

    “It's impossible to say, ‘they were here by this date so we should also be there,’” she said. “The data set is just too variable.”

    Paradise, a remote town with relatively low income, lacked the local services and philanthropic draw of places like Lahaina and the Palisades, she said. But lower land values and the fact that displaced homeowners haven’t had to compete with investors setting aside new units for tourist rentals was a net positive.

    Another thing that may give Los Angeles a leg up: It’s a region that’s also heavy on expertise.

    At around the same time that Vordtriede was setting up the Altadena Collective, nearby architect couple Cynthia Sigler and Alex Athenson launched the Foothill Catalog, a packet of ready-made architectural and structural plans that have been pre-approved by L.A. County.

    With roughly 15 projects either under construction or gearing up to break ground, Athenson said the pre-approval process can shave at least 10% off the total development cost of a custom single-family home.

    That’s in part by trimming the approval process. But that's also because prior to the fire, a "custom single-family home" in ALtadena was a luxury product.

    The local industry is “set up to serve that client who is building their dream home from scratch, with a very large if not unlimited budget,” said Athenson. Long-time homeowners displaced by fire, many of them on fixed incomes, represent a very different kind of buyer.

    As builders, designers and policymakers scramble to rebuild in faster, cheaper and more fire-resilient ways, they may stumble upon a solution that could be of use long after the last home is rebuilt in Altadena, he added.

    “Ultimately, we're providing a system for more efficient, affordable housing development,” said Athenson. “I'm excited about proving it in Altadena, and then seeing where it goes beyond.”

    So far the county has approved more than two dozen of the catalog’s plans. Athenson said they are now discussing rolling out a similar batch for the Palisades with the City of Los Angeles.

    This article was originally published on CalMatters and was republished under the Creative Commons Attribution-NonCommercial-NoDerivatives license.

  • Sponsored message
  • Arraignment for Nick Reiner pushed to next month
    Director Rob Reiner, a man with light skin tone, bald head and white beard, smiles as he stands in between and hugs his wife, Michele Singer, a woman with light skin tone, wearing a black dress and sunglasses, and son, Nick Reiner, a man with light skin tone, short goatee, wearing a dark-colored flannel. They pose for a photograph with Rob Reiner and Michele Singer look at the camera, while Nick Reiner looks away.
    Actor/Producer/Director Rob Reiner (center) and wife Michele Singer (L) and son Nick Reiner (R) attend Teen Vogue's Back-to-School Saturday kick-off event at The Grove in 2013.

    Topline:

    A high-profile defense attorney for Nick Reiner, who is accused of killing his famous parents in their Brentwood home, has stepped down from the case and arraignment has been pushed to next month.

    Why now: Reiner, 32, was expected to be arraigned Wednesday morning in Los Angeles County Superior Court in connection with the deaths of his parents, Hollywood legend Rob Reiner and Michele Singer Reiner, last month. Instead, Nick Reiner’s lawyer, Alan Jackson, revealed in court that he was withdrawing from the case.

    What's next: The L.A. County Public Defender’s Office is expected to take over Reiner’s defense. Arraignment is now set for Feb. 23.

    A high-profile defense attorney for Nick Reiner, who is accused of killing his famous parents in their Brentwood home, has stepped down from the case and arraignment has been pushed to next month.

    Reiner, 32, was expected to be arraigned Wednesday morning in Los Angeles County Superior Court in connection with the deaths of his parents, Hollywood legend Rob Reiner and Michele Singer Reiner, last month.

    Instead, Nick Reiner’s lawyer, Alan Jackson, revealed to Judge Theresa McGonigle that he was withdrawing from the case.

    "Circumstances beyond our control, but more importantly, circumstances beyond Nick’s control have dictated that sadly it's made it impossible for us to continue our representation of Nick,” Jackson told reporters after Reiner's brief court appearance.

    The attorney said he is "legally and ethically" prohibited from explaining why he would no longer represent Reiner.

    “We know the legal process will reveal the true facts of the circumstances surrounding this case,” Jackson continued. "We’ve investigated this matter top to bottom and front to back.“

    He also said, "pursuant to the law in California, Nick Reiner is not guilty of murder,” and, “We wish him the very best.”

    The L.A. County Public Defender’s Office will to take over Reiner’s defense.

    “This is a challenging time for the entire legal process,” said L.A. County Public Defender Ricardo Garcia. “We ask for your patience, your understanding as we navigate this process through the legal system”

    Nick Reiner has admitted in the past to struggles with drug addiction and mental illness. It remains unclear how much of that will factor into the case.

    Deputy Public Defender Kimberly Greene, who will represent Reiner in court, said she had only spoken to her client briefly Wednesday morning.

    “We’ve had no contact with the family," she said outside court. "I don’t think they were aware this was going on until this morning.”

    Reiner, the youngest of the famous couple’s four children, two counts of murder and special-circumstance allegations — multiple murders and use of a deadly weapon — that would make him eligible for the death penalty if convicted.

    District Attorney Nathan Hochman has said his office has not yet determined whether it would seek death or life without the possibility of parole. Such decisions are usually made after a preliminary hearing where a judge hears evidence from prosecutors.

    Hochman has said he would consider the family’s wishes when making his decision.

    On Wednesday, he told reporters the charges would lead to conviction.

    “We are fully confident that a jury will convict Nick Reiner beyond a reasonable doubt of the brutal murders of his parents,” he said.

    Rob Reiner, 78, and Michele Singer Reiner, 68, were found dead Dec. 14 after police were called to their home on South Chadbourne Avenue.

    Detectives with the Police Department’s elite Robbery Homicide Division, Homicide Special Section began an investigation and identified Reiner as the suspect, according to police.

    The younger Reiner was located and arrested near Exposition Park close to USC at approximately 9:15 p.m., according to police. He remains in jail on a no-bail status.

    His arraignment in now set for Feb. 23.

  • Crews will repair road through landslide area
    An uneven roadway shows traffic traveling along the oath with cones in the lanes.
    Palos Verdes Drive South has undergone multiple repairs in the Palos Verdes landslide complex area.

    Topline:

    Commuters should avoid Palos Verdes Drive South in Rancho Palos Verdes’ landslide area as crews repair rain-related damage Wednesday through Friday from 9 a.m. to 3 p.m.

    About the road: The thoroughfare is the main road through the landslide area carrying around 15,000 cars daily. The recent storms resulted in flooding on the road by Wayfarers Chapel. In the last three years, city officials have grappled with unprecedented land movement that has left around 20 homes uninhabitable and damaged drainage infrastructure.

    Did the recent rains result in land movement: It’s too early to tell. Land movement in Rancho Palos Verdes is triggered when water seeps into the ground, activating the bentonite clay layer, which then slips and slides when wet. A city spokesperson told LAist that land movement will be “felt weeks and months later, so we should know more with future survey data collection.”

  • Many LA fire survivors face delays
    A man with light skin tone, wearing a jacket and pants, shovels mud out of a driveway in front of a home. A woman with light skin tone, wearing a jacket and pants, watches him as she stands closer to the home.
    Ray Farhang clears out mud from his driveway after heavy rainfall triggered multiple mudslides in the Eaton Fire burn scar area in Altadena on Feb. 14, 2025.

    Topline:

    Despite billions in dollars of claims paid out, fires exposed problems in California’s beleaguered insurance market. All policyholders are likely to see premiums rise.

    Why it matters: Seven in 10 L.A. fire survivors have yet to return home, some in part because of insurance claim delays, according to a new survey released this week by Department of Angels, a nonprofit group that was formed after the fires.

    What's next: Newsom said Tuesday that he is working with state lawmakers, the banking industry and others on new loans for rebuilding, and that the state will expand eligibility for the CalAssist Mortgage Fund. The governor’s office did not respond to CalMatters’ questions about whether he plans to propose any aid for renters who survived the fires, and about what else he is doing to continue to press the federal government for long-term disaster funding.

    Read on... for more on the delays many fire survivors are facing.

    A year after the deadly Los Angeles County fires, California’s property insurance market remains problematic; survivors are suing insurers over delayed or denied claims; and most of the state’s policyholders are likely to see their premiums rise.

    Seven in 10 L.A. fire survivors have yet to return home, some in part because of insurance claim delays, according to a new survey released this week by Department of Angels, a nonprofit group that was formed after the fires.

    The survey also found that 4 in 10 insurance policyholders have experienced insurability issues, such as huge premium increases and dropped coverage, although state law mandates a one-year moratorium on insurers canceling or not renewing customers’ policies after the governor declares a state of emergency. Those with homes that did not burn down but are still standing are especially likely to have seen big increases in their premiums, according to the survey of 2,443 adults from Nov. 18 to Dec. 2, 2025.

    Insurance premiums for everyone, not just fire survivors, were already expected to rise under new rules by Insurance Commissioner Ricardo Lara. The commissioner, under pressure to improve availability of insurance in the state, last January implemented a plan that aims for quicker rate reviews and allows insurers to use catastrophe modeling and reinsurance costs in setting their rates. The plan took effect just days before the L.A. fires.

    Now the response to the fires could also lead to even higher insurance premiums across the board, said Amy Bach, executive director of consumer advocacy group United Policyholders.

    “I advocate for disaster survivors, but also for the entire community of policyholders,” Bach said. “For every ‘Eliminate the List’ bill, for every improvement we make to prevent post-disaster trauma around under-insurance, there’s a cost.” She said such actions will have ramifications for both insurance affordability and availability.

    Eliminate the List,” which Gov. Gavin Newsom signed into law last year, requires insurance companies to pay 60% of personal property coverage limits, up to $350,000, to policyholders who experience a total loss without requiring them to submit a detailed inventory for at least 100 days.

    Still, Bach knows that such mandates are necessary to improve survivors’ experiences after a fire, and lawmakers are introducing new bills to address their concerns. Her own group released a survey in November, reporting policyholder complaints that included insurer communication delays, claims payment delays and being assigned multiple claims adjusters.

    The Department of Angels survey found that customers of State Farm and the last-resort FAIR Plan — the two largest insurers in California — were the most dissatisfied with their insurers’ response. California’s insurance department is investigating State Farm’s response to the fires, and has taken legal action against the FAIR Plan over its response as well, especially to smoke-damage claims. Those insurers, along with other companies, are also facing policyholder lawsuits.

    “Our customer feedback reflects a different experience than what is being reported,” said Tom Hartmann, a State Farm spokesperson, in an email. “We’re supporting more than 13,500 customers affected by the wildfires, more than any other carrier, and have already paid over $5 billion to help them recover.”

    A woman stands in a living room looking out a window with blinds. A man looks out another window a few feet away in the background.
    Sam Strgacich, left, and his wife Rossana Valverde, right, examine soot damage at their home in Pasadena on April 26, 2025.
    (
    Joel Angel Juarez
    /
    CalMatters
    )

    “We’ve paid almost $200,000 out of pocket to repair our home because of the FAIR Plan’s blanket denials of our remediation,” said Angela Giacchetti, a spokesperson for the Department of Angels who worked on the survey. She’s also a fire survivor whose Altadena home did not burn down but was badly damaged.

    “While we are unable to comment on individual policyholders' claims, the California FAIR Plan does not direct where policyholders reside,” said Hilary McLean, a spokesperson for the plan. “The FAIR Plan evaluates every claim on its own merits and pays all covered claims up to the individual policy limits.”

    The FAIR Plan said in a press release this week that it has handled about 5,400 claims and paid almost $3.5 billion to policyholders. It also said it “has taken steps to enhance its ability to serve policyholders” by securing a line of credit and reinsurance, helped by a $750 million catastrophe bond made possible by a new law allowing the FAIR Plan to get bond financing through the California Infrastructure and Economic Development Bank.

    The American Property Casualty Insurance Association says insurance companies have paid $22.4 billion of the expected $40 billion in total claims from the L.A. fires.

    The Department of Angels survey also found 79% of survivors are facing financial hardships, with more Black, Asian and Latino survivors falling behind on their rent or mortgage payments. In addition, 40% of those surveyed said they were very dissatisfied with the local, state and federal response to their needs.

    Newsom said Tuesday that he is working with state lawmakers, the banking industry and others on new loans for rebuilding, and that the state will expand eligibility for the CalAssist Mortgage Fund. The governor’s office did not respond to CalMatters’ questions about whether he plans to propose any aid for renters who survived the fires, and about what else he is doing to continue to press the federal government for long-term disaster funding.

    “This report says exactly what we’ve been hearing,” said Michael Soller, spokesperson for the insurance department. “Wildfire survivors want action and they want results.” He said the issues in the survey are top priorities for the department, and among other things pointed to a task force on smoke damage that the department has convened.

    A bill sponsored by Lara and introduced by newly appointed Senate Insurance Committee Chair Steve Padilla, the Democrat from San Diego, late Tuesday would require insurance companies to submit to the state their disaster-recovery plans related to handling claims; double penalties for violations of fair claims practices during an emergency; expand upfront claims payments; give policyholders status updates within five days whenever their adjuster is replaced; and more.

    This article was originally published on CalMatters and was republished under the Creative Commons Attribution-NonCommercial-NoDerivatives license.