One year ago, Congress defunded public media. Now that we're 100% community funded, please become a sustaining member or increase your existing membership today.
This is an archival story that predates current editorial management.
This archival content was written, edited, and published prior to LAist's acquisition by its current owner, Southern California Public Radio ("SCPR"). Content, such as language choice and subject matter, in archival articles therefore may not align with SCPR's current editorial standards. To learn more about those standards and why we make this distinction, please click here.
Riders Bitched, Metro Fixed: TAP Card System Will Be More User-Friendly
Photo by Erik Griswold via the LAist Featured Photos pool on Flickr
So you say you've had trouble getting acclimated to the mandatory TAP cards needed to catch a ride on Metro's rail lines? Well, you wouldn't be alone. The fare card system was apparently the focus of many rider complaints, and now Metro is doing what they can to make things more user-friendly.
According to the blog run by L.A. County Supervisor and Metro Board member Zev Yaroslavsky, users said they "couldn’t decipher the jargon and complicated instructions displayed on vending machine screens," while senior citizens struggled to determine how to get their reduced fare. Passengers who made transfers "protested inconvenient detours that, in some cases, force them to go long distances to tap their cards before returning to the train platform and continuing their trip." In short: UGH!
In response, Metro--the agency who loves to fix problems way down the line rather than foresee issues and address them before launch time--is actually doing something about it:
Metro is overhauling the signage around its vending machines in an effort to make the process clearer and also has tweaked the on-screen instructions for people trying to buy a ticket. Behind the scenes, a broader do-over of the computer screens is underway, with a series of focus groups offering input on how to create a truly user-friendly process.
For transfer passengers, you'll be getting "stand-alone-validators" set up where you can easily access them rather than hoof it on detour in order to follow the rules and TAP for each ride. (Too bad Metro isn't willing to make rail fares flat-rate.) P.S. even the guy at Metro in charge of TAP operations said the route march for transfer point TAP-ing "was ridiculous."
To make things easier on Metrolink riders who hop on Metro as part of their commute, the transit brains are working on a "paper ticket with an embedded smart chip," since Metrolink issues paper tickets.
We're in the countdown to more locked fare gates, with the Red and Purple Lines expected to be fully locked down by August, followed by locked turnstiles on the Green Line and portions of the Blue and Gold Lines.
Sponsored message
In case you were wondering how many people still get busted for fare evasion, the Los Angeles County Sheriff's Department says of the 69,839 tickets they issued between February 2012 and the end of December, 94% of them were for people who tried to skipped paying.
One year ago, Congress voted to defund public media, eliminating a critical $1.7 million from our budget every year going forward. But they couldn’t silence us, and we’re not going anywhere. LAist is now 100% community funded and that means we’re taking our future into our own hands and turning to you to keep local reporting strong.
You come to LAist because you want independent reporting and trustworthy local information. Our nonprofit newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our communities. We are free to follow facts wherever they lead and to hold power to account without fear or favor. Our only loyalty is to our readers and listeners and our mission: to inform, engage, and strengthen Southern California’s communities.
If this story helped you, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
You come to LAist because you want independent reporting and trustworthy local information. Our nonprofit newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our communities. We are free to follow facts wherever they lead and to hold power to account without fear or favor. Our only loyalty is to our readers and listeners and our mission: to inform, engage, and strengthen Southern California’s communities.
If this story helped you, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
Senior Vice President News, Editor in Chief
