This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today.
This archival content was originally written for and published on KPCC.org. Keep in mind that links and images may no longer work — and references may be outdated.
Covered California enrollment portal misses target for going back online
A screenshot taken at 1:17 p.m. Thursday showed the enrollment portion of the Covered California website was still down then, and it remained down Saturday.
(
Screenshot from CoveredCA.com
)
The enrollment portion of Covered California, the state's health exchange website, remained down Saturday due to technical issues and was expected to stay down through the rest of the weekend, according to a press release, despite previously saying it would be back up Thursday.
"We apologize for the inconvenience to our consumers and appreciate their patience," Covered California said in the release.
They caution that no consumer data was compromised as part of the issues with the site and said that the cause of the problem was likely a software malfunction that happened during system maintenance on Sunday, Feb. 16.
Engineers have been working around the clock to fix it since it went offline Wednesday, according to the release.
This isn't the first problem to hit the site — just earlier this month, Covered California had to pull a faulty list of which doctors would be available with different plans from the site and didn't announce when or if it would return. It previously pulled that same list last fall when it failed to work at all.
While the ability to enroll remains unavailable, the Shop & Compare Tool remains up to look at what health plans are available — it just remains unclear exactly how soon you'll be able to sign up for one again.
You come to LAist because you want independent reporting and trustworthy local information. Our newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our connected community. We are free to tell the full truth, to hold power to account without fear or favor, and to follow facts wherever they lead. Our only loyalty is to our audiences and our mission: to inform, engage, and strengthen our community.
Right now, LAist has lost $1.7M in annual funding due to Congress clawing back money already approved. The support we receive from readers like you will determine how fully our newsroom can continue informing, serving, and strengthening Southern California.
If this story helped you today, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
Your tax-deductible donation keeps LAist independent and accessible to everyone.
Right now, LAist has lost $1.7M in annual funding due to Congress clawing back money already approved. The support we receive from readers like you will determine how fully our newsroom can continue informing, serving, and strengthening Southern California.
If this story helped you today, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
Your tax-deductible donation keeps LAist independent and accessible to everyone.
Senior Vice President News, Editor in Chief
