Hollywood Flyaway Shuttle To LAX Is Basically Worthless
It's been over four months since the Hollywood Flyaway shuttle stop launched as a means to easily bus folks to LAX and back. The complaints have piled up since September, and it looks like the bus is constantly late, making people miss their flights or having them give up and find other ways to the airport.
The stop is over at Argyle Avenue and Hollywood Boulevard, and the Flyaway shuttles are supposed to run every hour from that corner. For a cheap fare of $8, it'll take you all the way to LAX. However, CBS Los Angeles found that passengers have been complaining that it's not worth it, and the buses have been at least 45 minutes late. By the time it hits the hour-mark, many frustrated folks who don't want to miss their flights end up calling friends for a ride or splitting an Uber with other people waiting with them.
While the other Flyaway stops in downtown L.A., Van Nuys and Westwood have 3.5 to 4-star ratings on Yelp, the Hollywood one is the odd man out with a paltry 1.5 stars. Some who have prepaid for their shuttle tickets have complained on the website that when they've been left stranded, they find out that they can't get a refund as all ticket sales are final.
One rider said on Yelp that she waited for two hours, and when she called a representative, she was told that the bus was still 30 minutes away. "I've used the Union Station Flyaway dozens of times with no problems, but the Hollywood line has major problems," Megan W. writes. "Do NOT count on the Hollywood line to be on time or reliable."
Yelp isn't the only place where people have been voicing their frustration. LAX has received 75 complaints about the Flyaway service. “We know people are unhappy," LAX spokeswoman Mary Grady told CBS Los Angeles. "We’re unhappy. We’re doing everything we can to fix it."
LAX has complained to Corinthian Transportation, a company contracted for the shuttle service who say they've found it challenging during commuter hours but they're working on fixing the problem. Even though they've added two more buses to the route, CBS Los Angeles says they've spied on the Hollywood stop and are still seeing the shuttles arrive more than an hour late.
UPDATE 10:25 a.m.: Los Angeles World Airports (LAWA) said in a statement that they've been in talks with Corinthian Transportation to fix the problem. "After receiving complaints, we met with the company in mid-December and advised that we take the complaints very seriously, expect a complete turnaround in performance, and sent a letter advising Corinthian that LAWA has assessed a number of financial performance penalties for late and missed trips."
Corinthian Transportation also sent LAWA a plan earlier this week to fix some of the issues, but LAWA said they weren't happy with their plan and told them they expect them to "sufficiently address its problems and resolve any issues that negatively impact the customer experience on FlyAway® routes for which it is responsible."