This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today.
This is an archival story that predates current editorial management.
This archival content was written, edited, and published prior to LAist's acquisition by its current owner, Southern California Public Radio ("SCPR"). Content, such as language choice and subject matter, in archival articles therefore may not align with SCPR's current editorial standards. To learn more about those standards and why we make this distinction, please click here.
Yeah, You Might Have Trouble Getting Those Sunset Junction Refunds
22 August, 2010 -- Los Angeles, California -- Alex Ebert performs a "group marriage" in the crowd, along with the rest of Edward Sharpe & the Magnetic Zeros during the Sunset Junction Street Fair in Silver Lake. Photo by Chris Camargo via the LAist Featured Photos pool
Woe unto those who bought their tickets to the Sunset Junction Festival ahead of time.
It looks like they might have trouble getting refunds from the organizers of the canceled event directly, according to the letters that are being sent out to irate ticketholders through the ticketing agency Flavorus.com.
Buzzbands posted a letter sent back to one of its readers and ticketbuyers have posted their own similar letters on Sunset Junction's Facebook event page.
Here's a snippet of the letter:
As courtesy to you, we have been attempting to contact the event organizers for the last several days regarding customer refunds. Unfortunately, the event organizers have not responded to us and it seems, at this time, they are reluctant to issue any refunds for any tickets sold. Please be advised, as the Ticket Agency our normal course of action for any and all cancelled events, for which we processed the funds, would be to immediately refund all ticket sales to you. But complicating this situation and unlike the normal course, the ticket funds collected and the donations to the festival were all processed and collected through Sunset Junction’s own credit card processing account. As a result, we are unable to issue refunds without the cooperation of the event organizers as we do not have access to the funds.
The event's organizers sent out a tweet on Wednesday telling everyone to hold their horses: "As of now web site is down.Tickets/vendors money will be refund, it will take some time to clean up this mess Hope every1 understands thanks"
The organizers' website is back up, but there's no news on it. Ticketholders said that the event's organizers aren't picking up their phones. For what it's worth, we tried to get a statement from the organizers as well. No dice.
You come to LAist because you want independent reporting and trustworthy local information. Our newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our connected community. We are free to tell the full truth, to hold power to account without fear or favor, and to follow facts wherever they lead. Our only loyalty is to our audiences and our mission: to inform, engage, and strengthen our community.
Right now, LAist has lost $1.7M in annual funding due to Congress clawing back money already approved. The support we receive from readers like you will determine how fully our newsroom can continue informing, serving, and strengthening Southern California.
If this story helped you today, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
Your tax-deductible donation keeps LAist independent and accessible to everyone.
Right now, LAist has lost $1.7M in annual funding due to Congress clawing back money already approved. The support we receive from readers like you will determine how fully our newsroom can continue informing, serving, and strengthening Southern California.
If this story helped you today, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
Your tax-deductible donation keeps LAist independent and accessible to everyone.
Senior Vice President News, Editor in Chief
