Burbank Men Settle with State for 20+ Year Home Repair Scheme
Since 1989, SRVS Charge Inc. and its multiple affiliates (listed below) cheated 6,000 customers each year with overpriced and substandard home repair work across the state. Basically, they company, owned and managed locally in Burbank, would take out full page ads that looked like a page with different companies advertising, but every phone number listed went to a central call location. Work that didn't need to be done was completed and charged for--if a customer disputed the bill, SRVS would put a lien on the house. "Because the company used multiple business names, it was difficult, if not impossible, for customers to seek recourse for incompetent workmanship, incomplete work, or any other issue that arose on their project. Customers were often denied refunds, despite the existence of the '100% satisfaction guarantee' promised in the ads," said a statement from California Attorney General Jerry Brown's office.
Continued, "over several years, the Attorney General and the [Contractors State License Board] shut down affiliates of SRVS Charge, Inc. But instead of ending their scheme, the defendants continued to run their company under a labyrinth of business names and fraudulent contractor license numbers that were interchangeable. When CSLB either revoked a license or received an excessive number of complaints, the company would establish a new corporate identity and business would continue without interruption."
The full news release explaining the schemes and trickery is below.: