The Brief

People without shelter could face another round of long wait times to find beds through the 211 hotline as yet another strong storm barrels toward Southern California this weekend.

At the peak of the most recent atmospheric river, people were waiting an average of three hours to reach a 211 operator and get connected to a bed, if they got through at all.

The city of Los Angeles and L.A. County, which funds the nonprofit 211 hub, were notified about the long wait times, frustrated callers, insufficient funding, and inaccurate availability more than eight months ago. However, limited steps were taken to fix those concerns before the Augmented Winter Shelter Program was activated again earlier this month, leaving advocates frustrated with the official response to extreme weather events.

How 211 weathered the last storm

When LAist called 211 on Feb. 5 as the second atmospheric river was pummeling the region, it took three hours and 30 minutes to get through to someone.

That was a little longer than the average experience for most callers that day and the Sunday before, according to Amy Latzer, the chief operating officer for 211 LA.

More than 12,500 calls came through from Feb. 1 through Feb. 13, but with just 13 operators, they were only able to answer 38% of them.

“That means during the peak, you're never going to have more than maybe nine people answering calls, and there's thousands of calls coming in for assistance,” she added.

Latzer said they just don’t have the capacity.

In a May 2023 report sent to the city, county, and the Los Angeles Homeless Services Authority (LAHSA), 211 LA outlined major operational challenges from the 2022-23 winter shelter season, including having only “one-third of the resources necessary to handle the call volume.”

They had 17 operators available during that time period, which is four more than this season, but just a third of what the report said is necessary to staff 211 around the clock.

The average wait time was 55 minutes, but the longest was more than 13 hours and 25 minutes, which the report said caused anger and frustration among callers.

Overall, 211 said it’s clear the response was insufficient to meet demand, and the report made a dozen recommendations to better prepare for the next weather-activated emergency.

“I don't think we got a response from anyone,” Latzer said. “I think there was acknowledgement — like received, thank you — but there really wasn’t any action.”

Communication did improve this time around, the availability was updated more frequently, and the hundreds of beds and vouchers the city and county added were critical, Latzer said, however, she noted that the need far outstrips the resources available.

LAHSA’s response

The 388 beds that were available through LAHSA’s Seasonal Winter Program were at capacity, and all the 459 additional beds through the Augmented Winter Shelter Program were used, according to Ahmad Chapman, the agency’s communications director.

LAist asked LAHSA about its reaction to last year’s 211 LA report, the concerns the report raised — such as long wait times and insufficient resources — and if any steps have been taken to implement their recommendations.

“LAHSA works with 211-LA in its capacity as the region’s official information and referral line operator, as designated by L.A. County,” was the only written response to the questions.

L.A. County Supervisor Lindsey Horvath, who is also chair of the LAHSA Commission, said in a statement to LAist she’s looking to ensure 211 is adequately staffed.

“The wait times were too long and prevented all who called to seek shelter from receiving it,” she said in a statement.

What local officials are saying

L.A. City Councilmember Nithya Raman, whose fourth district covers parts of Silver Lake, Hollywood Hills, and Van Nuys, said only a fraction of the people her office referred to the Augmented Winter Shelter Program were able to get a temporary room, and some after most of the rain had passed.

Raman requested a verbal update from LAHSA and 211 at Friday’s council meeting about the shelter program and the improvements needed.

She asked what changes they’re making to prevent long wait times for future storms, and Latzer referred back to the 211 report.

Raman said she hadn’t seen the report and requested a copy.

She told LAist the report not being shared with members of the city council in advance of their budget process is one of the many ways in which the “fragmented system leads to ongoing challenges.” 

Raman said there needs to be stronger lines of communication between LAHSA, 211, and the city, and they need clarity on how to evaluate the response to make sure mistakes aren’t repeated. 

“I think what we need, particularly in the budget cycle, is greater flexibility to authorize spending for extreme weather events like what we saw last week,” she said. 

Raman said climate change is altering how the city experiences weather, so having the flexibility to respond to intensive rain, extreme heat, and other emergencies is an essential consideration for the next budget.

Advocates say Angelenos are stepping up

Pete White, the founder and co-executive director of the Los Angeles Community Action Network (LA CAN), told LAist they stopped referring people to 211 because it took “forever” to actually get an operator on the phone, and the information they provided wasn’t always reliable.

“It's damn near cruel and unusual punishment for people who are looking for help and you know you can't provide the help, but you're having them stay on phone calls,” he said.

But White said that in the absence of government help, regular people stepped up — warm blankets, tents, boots, tarps, and hot meal donations started pouring in.

“That is still so limited in scope,” White added. “There were still thousands upon thousands of Angelenos that just suffered with nothing.”

The Los Angeles mayor’s office says it has chosen a plan for a hotly debated road safety project on Forest Lawn Drive, but it won’t say how the plan will slow speeding cars on the deadly thoroughfare.

In a statement Friday to LAist, the mayor’s office said L.A. Mayor Karen Bass’ plan for the busy road near Griffith Park will “improve traffic, cycling and pedestrian safety, and keep traffic flowing."

The office said the plan includes adding a protected left-turn lane and protected bike lanes to the 1-mile stretch of Forest Lawn Drive and maintains the roadway's four existing lanes.

The mayor’s office did not respond to additional questions from LAist, including whether Bass’ plan will reduce speeding on the road, whether there’s a timeline for implementation and how soon the community will be informed about specifics.

A city official who spoke to LAist on condition they not be named because they weren't authorized to speak on the record confirmed that the safety design approved by the mayor includes widening portions of the road. Road widening was first proposed by a consultant for Forest Lawn Memorial Parks and Mortuaries.

Forest Lawn Memorial Parks operates a chain of cemeteries, including one in the Hollywood Hills that can only be accessed along Forest Lawn Drive. The company was a longtime opponent of a prior proposal to reduce lanes on the roadway that Bass halted in May.

City transportation officials had said the lane reduction would slow cars down and make the thoroughfare safer.

Forest Lawn Memorial Parks worked to block that plan due to concerns that it would increase traffic congestion and impede access to its Hollywood Hills cemetery.

The company spent nearly half a million dollars lobbying against the lane reduction at the state and local levels between 2025 and 2026, according to an LAist review of lobbying activity.

The exact price tag for Bass’ latest plan announced Friday is unclear.

City transportation department records obtained by LAist show a proposal to widen the road developed by a consultant for Forest Lawn Memorial Parks would cost nearly five times more than the plan to reduce lanes on Forest Lawn Drive.

City transportation staff said in an analysis that the consultant’s road widening plan would have “low” potential to slow speeding cars, according to the public records.

The L.A. Department of Transportation said in a statement that it is “coordinating with the Bureau of Engineering on advancing the Mayor's direction.”

The main goal of the Forest Lawn Drive Safety and Mobility project is to slow speeding cars on the road, and it also aims to protect bike lanes with plastic posts.

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Details of the original plan Bass halted in May

The proposal that almost went ahead before Bass halted it would have cut the number of lanes from four to three, transforming the road into two through-lanes and one center turn lane. The bumpy, cracked, pothole-ridden road would also have been resurfaced.

The goal was to slow cars and address the nearly 100 traffic collisions, including four deadly ones, the road has seen since 2013.

Brian Taylor, a research professor of urban planning and public policy at UCLA, told LAist that research on how so-called road diets improve safety is “unequivocal,” adding that there is a significant reduction in crashes and injuries when lanes are reduced.

The plan to reduce lanes came with a $618,000 price tag that would have covered the costs of repainting new lanes on the road and installing plastic posts to fortify the bike lanes. Those costs would have been covered through the city’s existing resources for road improvements, according to the city’s transportation department. 

The road has become an issue in L.A.’s tight mayoral race

The future of Forest Lawn Drive has become a touchpoint in the L.A. mayor’s race, where Bass is facing L.A. City Councilmember Nithya Raman, whose district includes this portion of Forest Lawn Drive and whose office initiated the project in 2022.

At an August campaign event about Forest Lawn Drive, following a fatal collision on the road, Raman said one reason she’s running for mayor is so “lifesaving street safety improvements are not stymied and are not politicized.”

The road is the sole point of entry to two major cemeteries, the Hollywood Hills locations of Forest Lawn Memorial Parks and Mount Sinai Memorial Parks.

The cemeteries, neighborhood groups and state legislators opposed the lane reduction plan, citing concerns about traffic congestion, especially during funeral processions, and ease of access.

In a joint statement to LAist in August, the cemeteries praised Bass’ decision to find a new approach for the road, saying it “demonstrated responsive leadership and a willingness to get this right.” The cemeteries did not respond to LAist’s requests for a follow-up.

After the mayor paused the lane-reduction plan, the city delayed resurfacing Forest Lawn Drive.

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Kavish Harjai / LAist

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The one-mile stretch of road is covered with cracks, potholes and bumps.

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Kavish Harjai / LAist

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The state’s involvement

State legislators representing L.A. had pressed the mayor in a letter in April about the project, saying traffic lane reductions would be “disastrous to the operation of key cemeteries” in the area and calling for more review of alternatives.

In September, Gov. Gavin Newsom signed a bill that makes it more difficult to reduce lanes on Forest Lawn Drive.

Streets for All, which has advocated for reducing Forest Lawn Drive from four lanes to three, said that the original plan for the road could still move forward if Raman becomes L.A.’s next mayor.

“We will get the extra bureaucratic hurdles done and get the project in the ground anyway under Mayor [Raman],” the transportation advocacy group said in September in an Instagram post, referring to the additional steps the state legislation signed by Newsom requires.

In September, Streets for All announced its political action committee is contributing $1.2 million to get Raman elected.

The board that oversees the California High-Speed Rail Authority voted Friday to rein in Chief Executive Ian Choudri's contracting authority following a state investigation that showed consultants billed the agency $600,000 in questionable travel expenses.

The investigation by the office of inspector general for the high-speed rail project found that some consultants flew first class, hailed luxury rides and traveled to a night club, a cigar lounge and numerous restaurants, bars and residences, sometimes after hours, on taxpayers’ dime.

Investigators looked at travel expenses submitted by four consulting firms over a two-year period and found that most of the trips were unauthorized, poorly justified — at times at the agency’s top executives’ request — and that agency staff failed to sufficiently vet the requests before approving them. In some cases, agency staff didn’t even know about the trips until they received invoices.

The board on Friday voted 7-2 to strip Choudri of his sole authority to sign and manage contracts under $25 million and to require the agency’s in-house attorneys to approve or change any new or existing contracts. The board already has to vote to award any contracts over that amount.

Board chair Steve Kawa told reporters afterward that the decision “adds additional eyes and ears and authority” over issues exposed by the investigation.

“We are not just gonna sit back and ignore that we had this travel issue,” he said. “Not one dollar of California taxpayer dollars should be misused.”

“I am outraged that we would be treated like a piggy bank for these kinds of expenditures.”

Several board members slammed the consultants for the travel expenses. Lynn Schenk, who has served on the board since 2003, said the spending suggests a troubling pattern and deserves a deeper dive.

“I am outraged that we would be treated like a piggy bank for these kinds of expenditures,” she said during the board meeting. “And it says to me that there are other expenditures that are being treated this way.”

Board member Henry Perea suggested the travel payments are so egregious that the state should end its contract with the firms right away, something Gov. Gavin Newsom has also floated. However, Perea said he worried that doing so could set back the long-delayed rail project even further.

“I’d terminate these four [contracts] tomorrow or today, but I understand there’s a question of operational needs that we have with these folks,” he said.

But the board did not grill the authority’s top executives for failing to catch the behavior, even though the probe revealed that consultants told agency staff many times that they were traveling at the request of the agency’s top officers, including Choudri.

In response to the investigation, the authority paused all travel payments to the four consulting firms in question and has started reviewing their claims and training staff, executives and consultants on travel policies, said the authority’s Chief Financial Officer Jamey Matalka.

One legal consultant was paid $40,800 in travel reimbursements and an additional $86,500 in “travel time” for 30 trips between Denver and Sacramento in a year. When questioned about whether he needed to attend the meetings in person, he said Choudri had requested his presence so he did not need to justify it and that it would not be appropriate for him to question Choudri’s direction, “as other consultants in other Authority offices are learning the hard way.”

In response to the investigation, the authority paused all travel payments to the four consulting firms in question and has started reviewing their claims and training staff, executives and consultants on travel policies, said the authority’s Chief Financial Officer Jamey Matalka. The firms are: KPMG LLP, a global financial consulting firm; Nossaman LLP, a national law firm; AECOM-Fluor Joint Venture, which manages and coordinates the authority’s projects, and SYSTRA/TYPSA Joint Venture, which provides tracks and systems design.

The agency is seeking to recoup all questionable travel payments, he said Friday.

“We remain committed [and] we take full responsibility and accountability to fix if there was something broken in the system,” Choudri told the board.

Choudri also told board members that the agency has taken “disciplinary actions” against some consultants but did not clarify what they were. Choudri did not speak to reporters following the meeting.

Assembly Minority Leader Alexandra Macedo, a Visilia Republican, called for Choudri’s firing in a Thursday letter to the board. She accused him of demonstrating a “pattern of misuse of taxpayer dollars and abuse of public trust.”

“At a time when California families face unbearable financial pressures to cover essential household needs including rent, utilities and transportation, the routine approval of improper consultant expenses represents a severe breach of fiduciary responsibility,” she wrote.

‘They should all be here’

Of the four consulting firms investigated, only one sent representatives Friday.

Veronica Siranosian, an executive at AECOM-Fluor Joint Venture, told the board the company reviewed its travel invoices and found “no substantive departures from the established public processes.”

The inspector general’s investigation found nearly $380,000 in travel expenses by the company’s consultants that were not allowed under state regulations or the company’s contract with the state.

Nevertheless, another AECOM executive, Mike Burns, said the company has identified only about $1,000 in expenses it overbilled the state, including for an Uber ride, parking in a garage that charged a higher rate than surrounding buildings and a flight that was on an international carrier instead of an American airline.

Steve Kawa, chair of the board of directors of the California High-Speed Rail Authority, speaks during a special board meeting at the California Natural Resources Agency in Sacramento on Oct. 9, 2026

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Fred Greaves

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CalMatters

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In some cases, Burns stressed, the dollar difference was small. He said the company’s consultants once took an $86 Uber ride in an electric vehicle whereas the standard policy would require an $84 Uber X instead. “It was a $2 differentiation,” he said. “There’s some nominal incidences like that.”

Schenk gasped.

“Surely you are not saying that we are sitting here for these hours going through this … for a $2 difference,” she said. “And surely you will at least acknowledge that these instances show a disregard at the very least for state and high-speed rail requirements.”

“It’s gonna take a lot of $2 differences in Uber rides to get to the $380,000 that you guys billed the state of California,” said Vice Chair Anthony Williams.

Board member Emily Cohen slammed the consulting firms that did not appear Friday.

“They should all be here. Unbelievable.”

Authority to step up training, improve policy

Matalka said the authority would implement all the fixes the inspector general’s office recommended. He said the authority would, by the end of the year, create a new travel approval form requiring more details.

By the end of March, he said, it would establish a “consistent, uniform process” for advance travel approvals, ramp up training, create a list of approved office locations for consultants, recoup misspent state funding and use AI to flag travel requests that potentially violate policies.

But much of the steps seems like “basic oversight,” Schenk said. “Why weren’t we doing this at the outset?” she asked. “What is the root cause?”

Matalka said some questionable travel requests slipped through the cracks because staff did not review them deep enough.

“Training needs to be done so that we make sure you are not just looking at the labor hours, you are not just looking at the lodging rate,” he said. “You need to actually Google the address, look at the timestamp, look at some of the very small print on the fare class.”

The authority frequently approved expenses with vague justifications, such as “typical M-F week” trips, and approved travel at the request of executives without asking why. One consultant flew to California from Denver 20 times during the two-year period to “meet with the executive team” or attend executive meetings, without explaining why the meetings couldn’t have been remote, the investigation says.

The high-speed rail project is already long delayed and over its projected budget: In 2008, voters approved a $10 billion bond to build a high-speed rail line from San Francisco to Los Angeles by 2020 for an estimated $45 billion. The project is now estimated to cost between $126 billion and $231 billion, with a full buildout expected by 2040, according to the authority’s latest business plan. Current plans call for building a first leg linking Merced to Bakersfield.

This article was originally published on CalMatters and was republished under the Creative Commons Attribution-NonCommercial-NoDerivatives license.

It’s that time of year when black bears are beefing up, often on trash, in Southern California’s foothill communities.

From fall to early winter, bears quadruple their food intake in preparation for the cooler months — bears here don’t really hibernate given our mild weather and plethora of resources, but they do slow down during the winter (as we all should). And right now, mother bears are looking to find a safe place to den and have their cubs.

Bears aren’t just roaming the roads of mountain towns either. They’re in suburban neighborhood streets along the 210 Freeway corridor — including Altadena, Sierra Madre and Monrovia — and even in Encino and Tarzana.

A black bear walks along an Arcadia street earlier this month.

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This time of year is when humans and bears might come into conflict more frequently, says a former biologist with the California Department of Fish and Wildlife.

“You're going to see those bears just eating ravenously, foraging all day for food, and then also they're going to start looking for these potential denning sites under our crawl spaces, unfortunately,” said Jessica West, a human-wildlife conflict specialist who over the last five years worked for the state on bear coexistence efforts from Santa Barbara to San Diego.

Nearly 60,000 black bears are estimated to live in California. Here in Southern California, the estimate is around 2,000, according to the latest count by the state’s Department of Fish and Wildlife.

State resources to help communities coexist with bears have been cut. That includes West, who was the sole wildlife conflict biologist serving Southern California counties. Gov. Gavin Newsom just signed a bill into law that aims to bring some of those resources back, but in the meantime, the need remains.

“More than ever, people and bears are sharing space,” West said.  "The fact is that they're here and they're not going anywhere, and we're here as humans and we're not going anywhere.”

Neither did West’s passion for wildlife coexistence when she was laid off. That’s why she just launched her own business to help fill the resource gap: Wild Neighbor.

Jessica West, a bear biologist, installs an "unwelcome" mat at a home. The electrified mat helps keeps curious bears away.

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Courtesy Wild Neighbor

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An "unwelcome" mat with bear prints outside of a home in Ojai.

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Courtesy Wild Neighbor

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She offers detailed property assessments and recommendations for $150. She focuses primarily on prevention, such as strategically placing electric wiring and “unwelcome” mats to secure crawl spaces, trash and other vulnerable areas, which can cost $350 to around $900 depending on the home. She also rents such equipment if residents prefer. West works with manufacturers of electric bear-resistant tools that have been vetted for fire safety and bear conflict.

“We really want to avoid potentially orphaning those cubs,” she said.

It’s best to avoid allowing a bear to get into your crawl space or trash in the first place, West said. When bears become too accustomed to humans and eating human food, the risk of injury to people and pets rises. And the bears themselves are more likely to be euthanized.

In 2023, California hit a tragic milestone: It was the state’s first documented killing of a human by a black bear, in Northern California. In Southern California, foothill communities such as Sierra Madre have seen several bear-related injuries in recent years (more on that in our 2024 podcast on this topic). Several bears, including a well-known one in La Cañada Flintridge, have also been euthanized in recent years.

In the vast majority of cases, this is preventable, West said, if residents take a little responsibility for securing their own properties. That can also save thousands of dollars in damage caused by a bear.

Since West is no longer with the state, she can’t trap bears that have risen to the point of becoming a problem — for example, those that learn how to regularly get into homes or cars, or have lost their fear of humans. She does encourage her clients to share sightings and any concerning conflicts with the Department of Fish and Wildlife, but she doesn’t share anything herself without clients’ permission. (Learn how to report bear sightings or human-bear conflict here.)

West said that in lieu of state resources, companies like hers may become more common.

“What [clients] can expect is someone who is going to listen to them, and someone who is passionate about their job and really wants to help them,” West said. “Because at the end of the day, I'm a bear biologist by training. I love bears, but my whole goal in all of this is to help people. Because if we help people, we're also helping bears.”