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Transportation & Mobility

Metro’s TAP-to-Exit program returns and expands at more stations starting Monday

The interior of an underground public transit station. Two men in green and orange high-visibility vests and long pants are standing around the silver metal turnstile gates. The man on the left is working on a laptop computer at the same time. The station is largely empty and well-lit, except for one woman walking in the background.
L.A. Metro staff at the North Hollywood B Line Station.
(
L.A. Metro
)

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Topline:

Metro riders once again will have to tap to enter and exit the North Hollywood and Union stations starting Monday. The agency says the program will also expand to include the A Line’s Pomona North Station.

Why now? Metro reported that 86% of surveyed riders felt safer because of the feature at the North Hollywood station last year. The agency also says reports in the Transit Watch app, which tracks crime and other issues, dropped by more than 40% on the B Line.

How it works: When you tap when hopping on transit, your fare is deducted — tapping out confirms your charge. But if you didn’t pay your fare at the beginning of your trip, you will be charged when you tap out.

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“You are expected to pay fare when entering the system and you could be warned, cited or removed from the system for failure to pay fare when entering,” according to Metro.

Where else is the program operating at? The program has been ongoing at the E Line’s Downtown Santa Monica Station.

This isn’t new: Metro launched the pilot program last year in an effort to crack down on fare evasion and improve safety. The agency says the feature is common for other major transit systems, including BART in San Francisco.

Dig deeper into the TAP-to-Exit program.

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