Will DWP Bills Become Easier to Understand?
Why does the LADWP send two bills to customers--one for electric and one for water? Why do bills include unexplained code numbers? Why is internet banking and billing not encouraged to save paper? That's what Councilmember Jan Perry is asking in a motion that will be discussed in a hearing tomorrow during a committee meeting (.pdf). "The DWP should fully examine its billing procedures and seek improvements," she wrote. "The DWP may encourage greater efficiency in its billing system, including better understanding of the bills and related information by its customers, and a reduction in costs."