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Will DWP Bills Become Easier to Understand?
Why does the LADWP send two bills to customers--one for electric and one for water? Why do bills include unexplained code numbers? Why is internet banking and billing not encouraged to save paper? That's what Councilmember Jan Perry is asking in a motion that will be discussed in a hearing tomorrow during a committee meeting (.pdf). "The DWP should fully examine its billing procedures and seek improvements," she wrote. "The DWP may encourage greater efficiency in its billing system, including better understanding of the bills and related information by its customers, and a reduction in costs."
One year ago, Congress voted to defund public media, eliminating a critical $1.7 million from our budget every year going forward. But they couldn’t silence us, and we’re not going anywhere. LAist is now 100% community funded and that means we’re taking our future into our own hands and turning to you to keep local reporting strong.
You come to LAist because you want independent reporting and trustworthy local information. Our nonprofit newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our communities. We are free to follow facts wherever they lead and to hold power to account without fear or favor. Our only loyalty is to our readers and listeners and our mission: to inform, engage, and strengthen Southern California’s communities.
If this story helped you, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
You come to LAist because you want independent reporting and trustworthy local information. Our nonprofit newsroom doesn’t answer to shareholders looking to turn a profit. Instead, we answer to you and our communities. We are free to follow facts wherever they lead and to hold power to account without fear or favor. Our only loyalty is to our readers and listeners and our mission: to inform, engage, and strengthen Southern California’s communities.
If this story helped you, please become a monthly member today to help sustain this mission. It just takes 1 minute to donate below.
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