This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today.
Metro Is Sending Help For Riders In The Form Of 300 Ambassadors
The Metro K Line opens to the public in Los Angeles on Oct. 7, 2022.
(
Raquel Natalicchio
/
for LAist
)
Metro is launching a pilot program that's assigning roughly 300 new unarmed transit ambassadors to ride the agency's buses and trains to help riders navigate the system safely. They'll be there seven days a week, from early morning until 10 p.m., according to the agency.
Metro spokesperson Dave Sotero said the ambassadors can serve as extra eyes and ears around the system.
"They can report maintenance issues, cleanliness issues and even safety concerns directly to the appropriate Metro departments for expedited response," he said.
Safety concerns
There have been 21 deaths on Metro's trains and buses this year. Gina Osborn, Metro's chief safety officer, said most were due to overdoses. She also presented data showing a 99% increase in complaints from passengers possessing or using drugs on buses, trains and platforms on Feb. 23.
Metro said its rail boardings are at 62% of pre-pandemic levels, and bus ridership is at 71%. On March 1, the Los Angeles City Council approved a $54 million extension for the Los Angeles Police Department to provide transit policing services on Metro, despite objections from activists. Councilmember Hugo Soto-Martinez said the extension covers just 236 officers for six months.
What's next
Sotero said the ambassadors will not be replacing existing security staff or law enforcement, but they will help riders get where they're going, help calm down disputes and maybe even convince Angelenos that public transit is easy and safe. He added that said the ambassador pilot program is one of the country's most extensive, if not the largest, ambassador programs. It's funded for up to five years.
Trending on LAist
-
The Board of Supervisors is considering establishing a "heat threshold" of 82 degrees. It will go to a vote next month. -
A Senate committee hearing is scheduled for today on a new bill that would allow the company to withdraw as California’s carrier of last resort. -
Los Angeles is officially three years out from the Olympic Games. Organizers released a first look at the upcoming schedule. -
Results of the 2025 count show homelessness dropped by 3.4% in the city of L.A. and by 4% countywide, according to LAHSA. -
911 recordings obtained by LAist shed light on why and how emergency planning continues to leave people with disabilities behind. -
Barnes City was created 100 years ago. And then it disappeared, one of L.A.'s shortest-lived municipalities. What happened to it?
Best of LAist
