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News

Time Warner Responds About Recent Spotty Internet Service, Blames Hackers

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Photo: The Consumerist
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After December's debacle of Time Warner internet service outages, especially around 10 p.m., they started to strike again over the past week. "Over the past 7 days, hackers have launched a series of DOS attacks on Time Warner Cable's DNS servers, affecting customer experience in our Southern California and National regions," TWC wrote two days ago. They continued to say that "these attacks are not uncommon, especially for a network as large as ours. However, this particular series of attacks has been larger and more difficult to contain than similar attacks in the past. We suspect that the attackers are using 'zombie computers,' or hijacking unsuspecting subscribers' machines to perpetuate the attack without its owner's knowledge."

Then it happened again last night affecting Southern California among other areas. Customers won't be given a refund automatically, but they are issuing credits on a case by case basis, they say.