Support for LAist comes from
We Explain L.A.
Stay Connected

Share This

This is an archival story that predates current editorial management.

This archival content was written, edited, and published prior to LAist's acquisition by its current owner, Southern California Public Radio ("SCPR"). Content, such as language choice and subject matter, in archival articles therefore may not align with SCPR's current editorial standards. To learn more about those standards and why we make this distinction, please click here.


Time Warner Responds About Recent Spotty Internet Service, Blames Hackers

Photo: The Consumerist
Before you
Dear reader, we're asking you to help us keep local news available for all. Your tax-deductible financial support keeps our stories free to read, instead of hidden behind paywalls. We believe when reliable local reporting is widely available, the entire community benefits. Thank you for investing in your neighborhood.

After December's debacle of Time Warner internet service outages, especially around 10 p.m., they started to strike again over the past week. "Over the past 7 days, hackers have launched a series of DOS attacks on Time Warner Cable's DNS servers, affecting customer experience in our Southern California and National regions," TWC wrote two days ago. They continued to say that "these attacks are not uncommon, especially for a network as large as ours. However, this particular series of attacks has been larger and more difficult to contain than similar attacks in the past. We suspect that the attackers are using 'zombie computers,' or hijacking unsuspecting subscribers' machines to perpetuate the attack without its owner's knowledge."

Then it happened again last night affecting Southern California among other areas. Customers won't be given a refund automatically, but they are issuing credits on a case by case basis, they say.