Support for LAist comes from
We Explain L.A.
Stay Connected

Share This


Slow Internet? Time Warner Cable's Repaying Customers $18.8 Million

The Time Warner Cable corporate logo is displayed at a company store in New York in 2015. (Mark Lennihan/AP)
Stories like these are only possible with your help!
You have the power to keep local news strong for the coming months. Your financial support today keeps our reporters ready to meet the needs of our city. Thank you for investing in your community.

Time Warner Cable is paying $18.8 million to settle a lawsuit with Southern California counties over slower-than-advertised internet speeds.

The suit claims thousands of California consumers paid for speeds they did not receive. Of the settlement money, $16.9 million will go directly back to customers via automatic bill credits from Spectrum, Time Warner's parent company.

L.A. County District Attorney Jackie Lacey said this was the largest restitution order in a consumer protection lawsuit ever negotiated by her office:

"This historic settlement serves as a warning to all businesses in California that deceptive practices are bad for consumers and bad for business."

If you didn't get the internet speeds you paid for, you could receive a credit of about $90. A few customers will be eligible for a larger credit of about $180. Spectrum must automatically issue credits within 60 days.
Support for LAist comes from

In addition, all Time Warner Cable internet customers in California will be offered one of two free services: three free months of Showtime for cable TV subscribers or one free month of an entertainment streaming package, Spectrum Choice, for internet only subscribers.

The lawsuit was filed by the district attorneys of Los Angeles, San Diego and Riverside counties in L.A. County Superior Court. Time Warner Cable also agreed to pay $1.9 million to the three prosecuting agencies in the case to cover prosecution costs. The company did not admit liability in the settlement.