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News

Google Explains Their Massive Gmail G-Fail

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Photo by via Flickr
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Thousands of Gmail users found themselves without much of an email account recently, and now Google is stepping up with an explanation, though not all is fixed, says the HuffPo. At fault is "a software bug" that chewed up some account info and emails for 0.02% of their customer, which is "about 40,000 of the service's 200 million accounts," according to CNET."The good news is that email was never lost and we’ve restored access for many of those affected," says Ben Treynor, VP of Engineering and Site Reliability Czar via the Official Gmail Blog. Treynor explains that "in some rare instances software bugs can affect several copies of the data. That’s what happened here. Some copies of mail were deleted, and we’ve been hard at work over the last 30 hours getting it back for the people affected by this issue."

Plus, Google backs-up user data to a tape, which are stored off-line. To back up all their many, many users, Fortune points out the free email service offered by the search engine giant "would need about 200,000 tapes to backup their users."

Did your Gmail give you the big G-Fail? Keep track of the problem via Google's Apps Status Dashboard, and, well, hang in there.