Congress has cut federal funding for public media — a $3.4 million loss for LAist. We count on readers like you to protect our nonprofit newsroom. Become a monthly member and sustain local journalism.
This is an archival story that predates current editorial management.
This archival content was written, edited, and published prior to LAist's acquisition by its current owner, Southern California Public Radio ("SCPR"). Content, such as language choice and subject matter, in archival articles therefore may not align with SCPR's current editorial standards. To learn more about those standards and why we make this distinction, please click here.
Meet Dr. Natalie Petouhoff, Customer Service & Social Media Consultant
Up at the Web 2.0 Conference in San Francisco last week, we met Dr. Natalie Petouhoff, a Los Angeles based Senior Analyst at Forrester Research. She has a lot of good ideas regarding how social media is changing the world of customer service, and for good, too. After all, a customer can ruin your brand in seconds these days.
"Customer service is the new sales," she said in the interview. "If you don't get treated well, you're not going to come back and buy. And you're going to tweet, you're going to tell the whole freaking world how you feel about that company. So what a great opportunitie for companies to do something different, to do right by their customers."
Find Petouhoff on Twitter at @drnatalie.
Other Interviews at the Web 2.0:
- William Marc Salsberry, Tech Photographer
- Alexia Tsotsis of LA Weekly
- Mike Prasad of Kogi BBQ and Girl Gamer
- Sean Percival of lalawag
Support for LAist comes from
By Mark Dienger, Special to LAist
As Editor-in-Chief of our newsroom, I’m extremely proud of the work our top-notch journalists are doing here at LAist. We’re doing more hard-hitting watchdog journalism than ever before — powerful reporting on the economy, elections, climate and the homelessness crisis that is making a difference in your lives. At the same time, it’s never been more difficult to maintain a paywall-free, independent news source that informs, inspires, and engages everyone.
Simply put, we cannot do this essential work without your help. Federal funding for public media has been clawed back by Congress and that means LAist has lost $3.4 million in federal funding over the next two years. So we’re asking for your help. LAist has been there for you and we’re asking you to be here for us.
We rely on donations from readers like you to stay independent, which keeps our nonprofit newsroom strong and accountable to you.
No matter where you stand on the political spectrum, press freedom is at the core of keeping our nation free and fair. And as the landscape of free press changes, LAist will remain a voice you know and trust, but the amount of reader support we receive will help determine how strong of a newsroom we are going forward to cover the important news from our community.
Please take action today to support your trusted source for local news with a donation that makes sense for your budget.
Thank you for your generous support and believing in independent news.
Chip in now to fund your local journalism
(
LAist
)
Trending on LAist
-
With less to prove than LA, the city is becoming a center of impressive culinary creativity. -
Nearly 470 sections of guardrailing were stolen in the last fiscal year in L.A. and Ventura counties.
-
With California voters facing a decision on redistricting this November, Surf City is poised to join the brewing battle over Congressional voting districts.
-
The drug dealer, the last of five defendants to plead guilty to federal charges linked to the 'Friends' actor’s death, will face a maximum sentence of 65 years in prison.
-
The weather’s been a little different lately, with humidity, isolated rain and wind gusts throughout much of Southern California. What’s causing the late-summer bout of gray?
-
Hexavalent chromium is the same carcinogen Erin Brockovich warned about in the 1990s, but researchers say more study is needed on the potential health effects of nanoparticles detected earlier this year. Experts will answer questions at a webinar this evening.
Best of LAist