Dear LAist, 311 Blows and My Neighbor's Dog is Still Barking at 3 a.m.
Dear LAist, Lordy, lord, lord. Today I called 311 about a issue: a noise complaint about a neighbor's dog that had been barking for 2 straight hours. The 311 lady asked me my zip code than transferred me to the LAPD. The annoyed LAPD operator explained to me that the police didn't handle barking dog noise complaints. I explained that this was where the 311 operator had transferred me. The LAPD operator then transferred me to Animal Control. The Animal Control lady said I would have to write a letter that stated my complaint and mail it to Animal Control. "But that will take days, and that dog is barking now. There's nothing that can be done about this sooner?" She politely explained that I could hand deliver my letter to Animal Control. I politely explained that since I work in downtown, driving out to the West side on a workday is not a possibility. So basically I'm stuck writing a letter, mailing it, waiting for the letter to arrive and then waiting for someone to investigate at which point the dog probably won't be barking. Fanfuckingtastic. Seriously, have these people never heard of the Internet?!
On the plus side, LA's 311 service is working brilliantly, since its purpose is obviously to give residents the run-around and make it as difficult as possible to file a legitimate complaint.
Two discussions come out of this: why is there not an online form, an alternative to snail mail and why is the process not immediate?