Fire survivors call on AAA to release personal property payments to cover rebuild costs

Insurance is meant to be a safety net, but for thousands of survivors of the Eaton and Palisades fires, it’s become a major barrier to their ability to rebuild.

Almost every major insurer — State Farm, AAA, USAA and the California FAIR Plan — has faced lawsuits alleging underinsurance, delays and inconsistent support in the wake of January’s devastation.

Now a group of fire survivors with AAA insurance say they're facing an average gap of $300,000 between the payouts they're due and what it will cost to rebuild. So they're calling on the insurer to allow them to use money set aside to replace their personal property for their rebuilds without completing the full inventory of what they lost.

“The question you have to ask yourself is what is the point of buying insurance if it's not actually going to rebuild your home?” said Andrew King, who lost his home in Altadena.

Andrew King's home in Altadena before the Eaton Fire.

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Courtesy Andrew King

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Andrew King's home after the Eaton Fire.

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Courtesy Andrew King

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He is one of more than 200 survivors with AAA who recently sent a letter to the insurer asking for more flexibility.

“People are really trying to figure out if they're going to have enough money to rebuild, and so if this doesn't get resolved, the reality is you will see a deluge of people selling their homes,” King added.

The insurer has until the end of the month to respond.

The problem

Homeowners who lost their homes in January’s fires still have to pay their mortgages, in addition to rent, while they remain displaced. Temporary housing insurance is meant to help cover rental costs, but as the year anniversary of the fires approaches, those payouts are quickly running out.

Meanwhile, most survivors are still in the traumatic and exhaustive process of compiling lists of the personal items they lost when their homes burned down. While most have been paid 80% of what they’re owed for that insurance, they need to finish the list — and prove they’re going to re-buy much of it — to get the rest.

At the same time, for those who are starting to rebuild, their mortgage companies hold onto their insurance money until they reach certain milestones in rebuilding.

All of this means that a lot of the costs have to come out of pocket, forcing difficult choices for those who can’t wait on insurance payouts.

 ”What family is going to be able to do those things without burning through cash?” King asked. “ Are they going to take out debt more? Are they going to start cutting back on paying their mortgage and therefore just be foreclosed on? Are they going to eat less so their kids can eat?”

Nicole Wirth, who also lost her home in Altadena and faces an underinsurance gap of about $300,000, said getting the full payout for her personal property insurance money without having to complete a full inventory would be a lifesaver.

Her message to AAA: “You underinsured us. Now you’re making us kick and scream and do all this traumatic work” to get the personal property payout. Instead, she and others want the full amounts of personal property money they’re owed so they can use it to help finance their rebuild.

The costs of delays

At the same time, the longer it takes to rebuild, the higher costs are likely to be, as new federal tariffs hit and demand surges. Wirth and other survivors worry that their insurance gaps will only grow and push back their rebuild timelines.

Even for those who aren’t rebuilding, the gap is a barrier to starting their lives over.

Christie McIntire and her family relocated to Tennessee after the fires. After their home burned, they tried to find a place in the L.A. area they could afford to live with their two children and cats, but most rents exceeded their temporary housing coverage.

“ We essentially felt forced out of California,” McIntire said.

They did receive 80% of their personal property payout, but they’ve decided not to rebuild. Still, they can’t get the rebuild insurance money from their mortgage company, which they need to purchase a new home in Tennessee. In the trauma and stress of figuring out their next steps, they have yet to start their inventory to receive the rest of their personal property payout, which they need for a down payment on a new house.

It’s a Catch-22: AAA says they won’t pay them any additional money until they close escrow on that new home — but the McIntires need that money to close. And they need the personal property money they’re owed from AAA to help with a down payment.

“ They say it's incurred cost and … what if you go into escrow on a house and then you back out and go buy something cheaper? I'm like, why would we do that?” McIntire said.

Why so much underinsurance?

Two lawsuits filed in June against AAA and USAA allege widespread insurance fraud and the use of flawed software that doesn’t accurately calculate insurance costs.

A recent San Francisco Chronicle investigation into California’s major insurers also identified faulty algorithms as a reason for systemic underinsurance across the state. The Legislature recently passed several bills to address insurance and wildfire losses, as well. They now await Gov. Gavin Newsom’s signature or veto.

AAA did not respond to detailed questions from LAist regarding how it calculates insurance coverage and if it might consider releasing personal property payments as policyholders have asked.

“At the Auto Club of Southern California, every claim is handled with care and attention, tailored to the unique circumstances of each member and guided by the terms of their individual insurance policy,” AAA spokesperson Doug Shupe said in an email to LAist. “Just as every home is different, so is every claim — and we treat them as such.”

Nicole Wirth and husband Michael with their dogs, Porkchop and Goose, in front of their home in Altadena before the fire.

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Courtesy Nicole Wirth

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That chronic underinsurance is why survivors like King, Wirth and McIntire say insurance should be more flexible — and that, in the case of total loss, personal property insurance should be paid out without requiring a detailed inventory. King said he already has a list with 2,500 lines and still isn’t finished.

There is precedent: Following 2017 North Bay wildfires, multiple insurers — including parts of AAA, USAA, Farmers, Chubb, Allstate and Liberty Mutua — paid personal property coverage to fire survivors without requiring detailed inventories.

“If people cannot get their personal property coverage to pay for their homes, many of them will ultimately be forced to sell,” King said. “ What I'm hearing from nearly every survivor, including myself to some degree, is we are going to have to use the money to buy our stuff to actually rebuild our home. And most of us will be living in shells just because we need a place to live.”