Sure, You Pay Your LA DWP Bill. But Do You Understand It?
The Daily News has launched a set of columns devoted to explaining something that most of us encounter, deal with, but might not necessarily understand: Our LA DWP bill.
Columnist Kerry Cavanaugh calls it "the green monster," and says the requisite utility bill issued by the DWP "is notorious for being particularly complicated and obscure." If you've ever tried to analyze your own bill and come up short, you aren't the only one. And, it so happens that around "40 percent of calls to DWP are about customer bills, and many of those are simple questions that shouldn't require a call, such as 'When is my bill due?'"
The DWP is redesigning the bill, but that won't show up in your mailbox until sometime in 2011. In the meantime, here are some things Cavanaugh learned from their customer service experts.