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LA Health Officials Apologize For Vaccine Appointment Tech Issues
Vaccinations will be conducted at Dodger Stadium to those with appointments. Chava Sanchez/LAist
Almost immediately after L.A. County opened vaccination appointments to senior residents on Tuesday, users reported tech issues and frustration with the website.
CalVax — the site that allows users to actually book an appointment — was down for several hours. The county's call center was also quickly overwhelmed.
None of this was particularly shocking. The same thing happened when appointments opened in Orange County last week, after more than 10,000 people scheduled appointments in less than two hours.
Today, county Health Director Barbara Ferrer apologized for the tech issues and thanked Angelenos for their patience:
We're very sorry for those who experienced problems yesterday with an overwhelmed registration system online and call center. We continue to improve our website and our call center has added additional capacity today.
L.A. Public Health also Tweeted an explanation, saying that their website is part of a statewide system that crashed Tuesday afternoon, and that appointment slots are "extremely limited" at the moment.
Despite the challenges, the public health department said that thousands were "nevertheless" able to schedule an appointment.
Sponsored message
https://t.co/UVkFi7cEUy’s reservation system is part of a statewide system which went down for several hours Tuesday afternoon. Thousands were nevertheless able to schedule vaccination appointments & at this time, appointment slots available at County sites are extremely limited
— LA Public Health (@lapublichealth) January 20, 2021
Some LAist readers have reported being able to sign up for an appointment at Dodger Stadium via Carbon Health.
MORE INFO ABOUT VACCINE APPOINTMENTS:
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