The Brief

Thousands of municipal jobs in the city of L.A. have gone unfilled since the end of the pandemic, with vacancy rates in some departments at double or even triple their pre-pandemic levels.

City officials chalk it up to a number of factors, including a greater number of resignations during COVID and slow hiring practices. The result: Angelenos are frustrated by response times for city services, and city workers are stressed out by higher workloads and, in some instances, mandatory overtime.

“Across the city, we are finding that because of our vacancy rates, we are providing less than the service that we should be providing to our constituents,” said City Councilmember Tim McOsker, who chairs the council’s Personnel, Audits and Hiring Committee.

Some of those vacancy rates are startling. A decade ago, the vacancy rate for city jobs was 10%, excluding the Department of Water and Power, L.A. World Airports, and the Harbor Department. Just before the pandemic, it was 11%.

Today, there is a 17.4% vacancy rate citywide, or 9,786 unfilled positions, according to a September report by L.A. City Controller Kenneth Mejia.

It’s even worse in some departments. The Bureau of Street Lighting faces a 32% rate, the Recreation and Parks Department has a 23% rate and the Sanitation Department has a 21% rate. Sanitation alone has more than 800 unfilled jobs.

Mejia’s report called it “a growing crisis that affects every Angeleno’s safety and well-being,” adding that the staffing shortage is “chronic and rampant.”

Mayor Karen Bass admits the vacancy rate is a problem. “You call up and you want something picked up and you wonder why it takes so long — that’s exactly why,” Bass told LAist.

“City services are slower,” she said.

L.A. Mayor Karen Bass (center) attended a recent L.A. city job fair.

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Frank Stoltze

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LAist

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At Sanitation, spokesperson Elena Stern acknowledged the high vacancy rate but maintained the department is picking up more tonnage of trash in recent years. That’s little consolation for Steve Lomke, who’s tired of the trash accumulating on the streets of his Fairfax District neighborhood.

“It’s just depressing,” he said.

When visitors come from out of town, he likes to walk them from his home a few blocks to CBS Television City.

“They’re appalled by the amount of trash on the sidewalk,” said Lomke, 70, a retired architect. “It’s not good for the morale of the city.”

Behind the numbers

 Why are vacancy rates so high? COVID is largely to blame, says Dana Brown, who heads the city’s personnel department. More than 2,000 people took early retirement under a city program designed to address a dramatic drop in revenues in 2020, she said.

“That’s how we got behind,” she said. “We are still catching up.”

Like all employers, the city was also affected by the Great Resignation — the pandemic-era phenomenon of young people leaving their jobs and baby boomers retiring.

Brown also said onerous civil service rules make rapid hiring nearly impossible.

Slow testing, interviewing, and vetting processes add to what can be a six-month or more ordeal of hiring somebody new to the city.

“The processes are a little archaic,” Brown said.

Brown also said her own department is struggling with a 12% vacancy rate, slowing hiring.

High vacancy rates can mean a city job is harder

Vacancy rates and their effects vary across departments. With a vacancy rate of 15%, the Housing Department “has said that one of the challenges with enforcing tenant protections is having adequate staff to follow up on the complaints,” said Chief Deputy Controller Rick Cole.

The LAPD’s response time for non-emergency calls can be over an hour as a result of a 16% vacancy rate, according to Chief Michel Moore. “That’s just one result” of having fewer officers, he said.

Some police reform advocates hail a shrinking department, saying police should hand over a lot of duties to unarmed responders anyway.

There are 500 open positions at LAX.

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Kelly Barrie

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Courtesy of Los Angeles World Airports

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LAX has 500 positions open — some alongside Joe Martinez, who works the day shift as a mechanic at a city maintenance facility near the tarmac, fixing airport trucks, buses, and other vehicles.

“It is very stressful for us,” Martinez told LAist during a recent break from work. “We are trying to play catch-up on a daily basis.”

For at least three years now, he and his colleagues have been scrambling to keep up amid a mechanic shortage that plagues the shop. Martinez, 57, said he’s regularly forced to work mandatory overtime because nearly half of LAX mechanic jobs are unfilled.

The airport never closes, and the need for repairs never ceases. “It's kinda like ‘OK, am I going to be home for the holidays. Am I going to have to give up Christmas and Thanksgiving with my family?” Martinez said.

The controller’s report makes note of vacancies leading to “an increase in overtime costs, labor tension, stress and potential increases in worker compensation costs over the long run.”

Possible solutions

The report by the controller makes a series of recommendations, including overhauling the civil service system. That’s unlikely, given it would require changes to the city charter.

The controller also recommends convening a task force of city and union leaders and building on programs like Targeted Local Hiring, which provides people who live in the city a faster track to entry-level jobs.

Brown said her department is working to improve hiring practices. She pointed to a pilot program with the Engineers and Architects Association to allow outside candidates to apply for certain jobs previously open only to current employees.

“That is a huge, huge step in the direction of allowing people to bring their professional talent into the city,” she said.

At the same time, finding a city job online isn’t easy. Not all jobs are listed on the personnel website. You have to go to each individual department’s website to see everything that’s available.

Brown is also finding that her personnel department needs to adjust its recruiting message.

Young jobseekers are as interested in meaningful work as lucrative government pensions.

A personnel official with L.A. County agreed.

“Traditionally we have not had to rely on that message” of government as a social service that helps communities, said Johan Julin, chief of hiring strategies for the county.  “We are realizing that really resonates with the younger generation.”

The county vacancy rate is 14%. It's typically 6 or 7%, according to Julin.

'Confusing' application process

Charles Goldman, a senior economist at the RAND Corporation who co-authored a study on public sector hiring in 2021, said young people found the process of applying for jobs “very confusing.”

“They often were not sure where to go to make an application or to find job listings,” he said. “College and university students have low awareness of the range of opportunities available in the public sector,” his report said.

The city is in part relying on an old solution to address some of these issues — they're holding more job fairs.

At a recent fair in Wilmington, Erin Meyers visited a booth set up by the L.A. Harbor Department. He recently graduated with a degree in mechanical engineering from Cal State Long Beach.

Meyers, 26, landed an interview next month, but knows the process for getting hired by the city is “somewhat daunting.” Still, he thinks it's worth it.

“In terms of the work-life balance, it’s preferred,” said Meyers, comparing a city job to one in the private sector. “I would argue that being able to go home at a set time is more important than getting an extra 5K a year.”

His mother, Gina Martinez, is “thrilled.”

“I would love it if he went to work for the city,” she said.