The Brief

Thousands of municipal jobs in the city of L.A. have gone unfilled since the end of the pandemic, with vacancy rates in some departments at double or even triple their pre-pandemic levels.

City officials chalk it up to a number of factors, including a greater number of resignations during COVID and slow hiring practices. The result: Angelenos are frustrated by response times for city services, and city workers are stressed out by higher workloads and, in some instances, mandatory overtime.

“Across the city, we are finding that because of our vacancy rates, we are providing less than the service that we should be providing to our constituents,” said City Councilmember Tim McOsker, who chairs the council’s Personnel, Audits and Hiring Committee.

Some of those vacancy rates are startling. A decade ago, the vacancy rate for city jobs was 10%, excluding the Department of Water and Power, L.A. World Airports, and the Harbor Department. Just before the pandemic, it was 11%.

Today, there is a 17.4% vacancy rate citywide, or 9,786 unfilled positions, according to a September report by L.A. City Controller Kenneth Mejia.

It’s even worse in some departments. The Bureau of Street Lighting faces a 32% rate, the Recreation and Parks Department has a 23% rate and the Sanitation Department has a 21% rate. Sanitation alone has more than 800 unfilled jobs.

Mejia’s report called it “a growing crisis that affects every Angeleno’s safety and well-being,” adding that the staffing shortage is “chronic and rampant.”

Mayor Karen Bass admits the vacancy rate is a problem. “You call up and you want something picked up and you wonder why it takes so long — that’s exactly why,” Bass told LAist.

“City services are slower,” she said.

L.A. Mayor Karen Bass (center) attended a recent L.A. city job fair.

(

Frank Stoltze

/

LAist

)

At Sanitation, spokesperson Elena Stern acknowledged the high vacancy rate but maintained the department is picking up more tonnage of trash in recent years. That’s little consolation for Steve Lomke, who’s tired of the trash accumulating on the streets of his Fairfax District neighborhood.

“It’s just depressing,” he said.

When visitors come from out of town, he likes to walk them from his home a few blocks to CBS Television City.

“They’re appalled by the amount of trash on the sidewalk,” said Lomke, 70, a retired architect. “It’s not good for the morale of the city.”

Behind the numbers 

 Why are vacancy rates so high? COVID is largely to blame, says Dana Brown, who heads the city’s personnel department. More than 2,000 people took early retirement under a city program designed to address a dramatic drop in revenues in 2020, she said.

“That’s how we got behind,” she said. “We are still catching up.”

Like all employers, the city was also affected by the Great Resignation — the pandemic-era phenomenon of young people leaving their jobs and baby boomers retiring.

Brown also said onerous civil service rules make rapid hiring nearly impossible.

Slow testing, interviewing, and vetting processes add to what can be a six-month or more ordeal of hiring somebody new to the city.

“The processes are a little archaic,” Brown said.

Brown also said her own department is struggling with a 12% vacancy rate, slowing hiring.

High vacancy rates can mean a city job is harder

Vacancy rates and their effects vary across departments. With a vacancy rate of 15%, the Housing Department “has said that one of the challenges with enforcing tenant protections is having adequate staff to follow up on the complaints,” said Chief Deputy Controller Rick Cole.

The LAPD’s response time for non-emergency calls can be over an hour as a result of a 16% vacancy rate, according to Chief Michel Moore. “That’s just one result” of having fewer officers, he said.

Some police reform advocates hail a shrinking department, saying police should hand over a lot of duties to unarmed responders anyway.

There are 500 open positions at LAX.

(

Kelly Barrie

/

Courtesy of Los Angeles World Airports

)

LAX has 500 positions open — some alongside Joe Martinez, who works the day shift as a mechanic at a city maintenance facility near the tarmac, fixing airport trucks, buses, and other vehicles.

“It is very stressful for us,” Martinez told LAist during a recent break from work. “We are trying to play catch-up on a daily basis.”

For at least three years now, he and his colleagues have been scrambling to keep up amid a mechanic shortage that plagues the shop. Martinez, 57, said he’s regularly forced to work mandatory overtime because nearly half of LAX mechanic jobs are unfilled.

The airport never closes, and the need for repairs never ceases. “It's kinda like ‘OK, am I going to be home for the holidays. Am I going to have to give up Christmas and Thanksgiving with my family?” Martinez said.

The controller’s report makes note of vacancies leading to “an increase in overtime costs, labor tension, stress and potential increases in worker compensation costs over the long run.”

Possible solutions

The report by the controller makes a series of recommendations, including overhauling the civil service system. That’s unlikely, given it would require changes to the city charter.

The controller also recommends convening a task force of city and union leaders and building on programs like Targeted Local Hiring, which provides people who live in the city a faster track to entry-level jobs.

Brown said her department is working to improve hiring practices. She pointed to a pilot program with the Engineers and Architects Association to allow outside candidates to apply for certain jobs previously open only to current employees.

“That is a huge, huge step in the direction of allowing people to bring their professional talent into the city,” she said.

At the same time, finding a city job online isn’t easy. Not all jobs are listed on the personnel website. You have to go to each individual department’s website to see everything that’s available.

Brown is also finding that her personnel department needs to adjust its recruiting message.

Young jobseekers are as interested in meaningful work as lucrative government pensions.

A personnel official with L.A. County agreed.

“Traditionally we have not had to rely on that message” of government as a social service that helps communities, said Johan Julin, chief of hiring strategies for the county.  “We are realizing that really resonates with the younger generation.”

The county vacancy rate is 14%. It's typically 6 or 7%, according to Julin.

'Confusing' application process

Charles Goldman, a senior economist at the RAND Corporation who co-authored a study on public sector hiring in 2021, said young people found the process of applying for jobs “very confusing.”

“They often were not sure where to go to make an application or to find job listings,” he said. “College and university students have low awareness of the range of opportunities available in the public sector,” his report said.

The city is in part relying on an old solution to address some of these issues — they're holding more job fairs.

At a recent fair in Wilmington, Erin Meyers visited a booth set up by the L.A. Harbor Department. He recently graduated with a degree in mechanical engineering from Cal State Long Beach.

Meyers, 26, landed an interview next month, but knows the process for getting hired by the city is “somewhat daunting.” Still, he thinks it's worth it.

“In terms of the work-life balance, it’s preferred,” said Meyers, comparing a city job to one in the private sector. “I would argue that being able to go home at a set time is more important than getting an extra 5K a year.”

His mother, Gina Martinez, is “thrilled.”

“I would love it if he went to work for the city,” she said.

Big Bear’s famous bald eagle nest has taken a turn — both of Jackie and Shadow’s eggs have been attacked by ravens.

In the nest overlooking Big Bear Lake, a raven could be seen poking a large hole into, and potentially eating, one of the eagle eggs. The intrusion was noticed on a popular YouTube livestream run by the nonprofit Friends of Big Bear Valley.

Jenny Voisard, the organization’s media and website manager, confirmed the crack in Friends of Big Bear Valley’s official Facebook group, which has nearly 400,000 members, after Jackie and Shadow were away from the nest, and eggs, for several hours Friday.

Voisard told LAist one of the eggs may still be partly intact, but both eggs are believed to be breached. Jackie returned to their nest shortly after the raven left to lay on the remaining egg, according to organization records.

“Our hearts are with Jackie and Shadow always and we wrap our arms around them,” Voisard wrote. “Our hearts are also with you eagle fam, we know how you are feeling now."

“Step away from the screen when needed,” she continued in the post. “Try and rest tonight.”

How we got here

Jackie laid the first egg of the season around 4:30 p.m. last Friday and the second egg around 5:10 p.m. Monday as thousands of eager fans watched online.

It was almost exactly a year after the feathered duo welcomed the first egg of the 2025 season.

Bald eagles generally have one clutch per season, according to Friends of Big Bear Valley. A second clutch is possible if the eggs don’t make it through the early incubation process.

For example, Jackie laid a second clutch in February 2021 after the first round of eggs was broken or destroyed by ravens the month before.

Jackie and Shadow may have the left the nest unattended Friday because they knew on some level "that not everything was right," Voisard wrote.

"We are hopeful however, because bald eagles can lay replacement clutches if something happens early enough in the season," she continued. "The fact that the raven came to do its job so quickly may be just what Jackie and Shadow needed."

A raven is believed to have breached both eggs in Big Bear's famous nest.

(

Friends of Big Bear Valley

/

YouTube

)

Watch the nest

This is a developing story and will be updated.

The Meta researcher’s tone was alarmed.

“oh my gosh yall IG is a drug,” the user experience specialist allegedly wrote to a colleague, referring to the social media platform Instagram. “We’re basically pushers... We are causing Reward Deficit Disorder bc people are binging on IG so much they can’t feel reward anymore.”

The researcher concluded that users’ addiction was “biological and psychological” and that company management was keen to exploit the dynamic. “The top down directives drive it all towards making sure people keep coming back for more,” the researcher added.

The conversation was included recently as part of a long-simmering lawsuit in a California-based federal court. Condensing complaints from hundreds of school districts and state attorneys general, including California’s, the suit alleges that social media companies knew about risks to children and teens but pushed ahead with marketing their products to them, putting profits above kids’ mental health. The suit seeks monetary damages and changes to companies’ business practices.

The suit, and a similar one filed in Los Angeles Superior Court, targets Facebook, Instagram, YouTube, TikTok, and Snap. The cases are exposing embarrassing internal conversations and findings at the companies, particularly Facebook and Instagram owner Meta, further tarnishing their brands in the public eye. They are also testing a particular vector of attack against the platforms, one that targets not so much alarming content as design and marketing decisions that accelerated harms. The upshot, some believe, could be new forms of regulation, including at the federal level.

One document discussed during a hearing this week included a 2016 email from Mark Zuckerberg about Facebook’s live videos feature. In the email, the Meta chief wrote, “we’ll need to be very good about not notifying parents / teachers” about teens’ videos.

“If we tell teens’ parents about their live videos, that will probably ruin the product from the start,” he wrote, according to the email.

In slides summarizing internal tech company documents, released this week as part of the litigation, an internal YouTube discussion suggested that accounts from minors in violation of YouTube policies were actively on the platform for years, producing content an average of “938 days before detection – giving them plenty of time to create content and continue putting themselves and the platform at risk.”

A spokesperson for Meta didn’t immediately respond to requests for comment.

A YouTube spokesperson, José Castañeda, described the slide released this week as “a cherry-picked view of a much larger safety framework” and said the company uses more than one tool to detect underage accounts, while taking action every time it finds an underage account.

In court, the companies have argued that they are making editorial decisions permitted by the First Amendment,. That trial is set for June.

The state court litigation moved into jury selection this week, increasing the pressure on social media companies.

While the state and federal cases differ slightly, the core argument is the same: that social media companies deliberately designed their products to hook young people, leading to disastrous but foreseeable consequences.

“It's led to mental health issues, serious anxiety, depression, for many. For some, eating disorders, suicidality,” said Previn Warren, co-lead counsel on the case in federal court. “For the schools, it’s been lost control over the educational environment, inability of teachers to really control their classrooms and teach.”

A federal suit

Meta and other companies have faced backlash for years over their treatment of kids on their platforms, including Facebook and Instagram. Parents, lawmakers and privacy advocates have argued that social media contributed to a mental health crisis among young people and that tech companies failed to act when that fact became clear.

Those allegations gained new scrutiny last month when a brief citing still-sealed documents in the federal suit became public.

While the suit also names TikTok, Snap, and Google as defendants, the filing includes allegations against Meta that are especially detailed.

In the more than 200-page filing, for example, the plaintiffs argue that Meta deliberately misled the public about how damaging their platforms were.

Warren pointed to claims in the brief that Meta researchers found that 55% of Facebook users had “mild” problematic use of the platform, while 3.1 percent had “severe” problems. Zuckerberg, according to the brief, pointed out that 3% of billions would still be millions of people.

But the brief claims the company published research noting only that "we estimate (as an upper bound) that 3.1% of Facebook users in the US experience problematic use.”

“That’s a lie,” Warren said.

In response to recent interest in the suits, Meta published a blog post this month arguing that the litigation “oversimplifies” the issue of youth mental health, and pointed to past instances where it has worked with parents and families with features to protect kids.

The federal case faced a key hearing this week, as the defendants argued that a judge should summarily dismiss the case. A decision on that motion is likely coming in the next few weeks, Warren said.

Social media companies, like other web-based services, receive protection from some legal claims under a part of federal law. Section 230 of the Communications Decency Act gives legal immunity to website operators for potentially illegal content on their platforms.

Mary Anne Franks, a legal scholar in First Amendment issues at George Washington University who has long studied Section 230, said rather than online content in and of itself, the recent social media cases are focusing on the design of the platforms and their marketing.

“The litigation strategy is saying it's the way that you're providing that space and you're pushing this toward individuals that are vulnerable that is really an issue here,” she said. “It's your own conduct, not somebody else's.”

The companies are making key decisions behind the scenes, she said, and could be held responsible for them.

“You were manipulating things,” she said the plaintiffs are arguing. “You were deliberately making choices about what comes to the top or what is directly accessible or may be tempting to vulnerable users.”

A California state trial begins

Meanwhile, the related state lawsuit went to jury selection this week.

The case, which makes similar claims about personal injury caused by the social media companies, has also drawn nationwide attention, and major industry figures like Zuckerberg are expected to appear on the stand.

The personal injury case focuses on an unnamed plaintiff who claims to have had her mental health damaged by an addiction to social media.

In a last-minute development this week, TikTok and Snap reportedly reached undisclosed settlements in the case. Meta and Google are continuing as defendants.

Franks said these trials could be a tipping point in regulating how tech companies design and market their products. While the companies have faced scrutiny in the past, she said, the glare of examination at trial could be especially bright.

“There's always been talk of it and the members of Congress have kind of said, ‘maybe we'll regulate you,’” she said. “I think now the platforms are really getting nervous about what this is going to mean if they look really bad on the stand.”

This article was originally published on CalMatters and was republished under the Creative Commons Attribution-NonCommercial-NoDerivatives license.

On Saturday, Burbank is officially launching a new hiking trail accessibility program for people with disabilities. Two new all-terrain wheelchairs will be available to rent at Stough Canyon Nature Center for use on the fire trail.

The program is the first of its kind in Southern California. Several jurisdictions in the region have beach accessibility programs, but this is the first for mountain trails.

The background

In recent years, Burbank has become a leader in the movement to make sports and the outdoors more accessible to people with disabilities.

Since 2021, the city has launched several adaptive sports programs, including offering wheelchair rugby and fencing, Piper’s Pals youth baseball and basketball, powerchair soccer, boccia and the Burbank Adaptive Sports Expo, which is coming up for its third year running on Feb. 21.

The new equipment

The new all-terrain wheelchairs are the latest in that effort, said Diego Cevallos,  assistant director of the city’s parks and recreation department.

“We are building an ecosystem here in Burbank of robust programming and activities that cater to folks with disabilities,” he said. “Really what we want to do is inspire the community and also our other civic leaders to engage in this movement of making outdoor equity more accessible through programs just like this.”

Burbank is launching its accessibility program with two new all-terrain wheelchairs.

(

Courtesy Burbank Parks and Recreation

)

The city purchased the all-terrain Action Trackchair AXIS 40 wheelchairs — each about $20,000 — exclusively with funds raised by Leadership Burbank. The community-based organization raised about $90,000 for the trail accessibility program. The remaining funds went to the city’s parafencing program and all staff time associated with maintaining these programs comes out of the city’s general fund, Cevallos said.

How the program works

The program is open to anyone with mobility issues in the region, not only Burbank residents.

You can reserve one of the two wheelchairs by going to BurbankParks.com. The process is a bit clunky, but city staff are working to simplify it.

Once reserved, the user will have to bring a non-disabled companion to assist them and a staff member or volunteer with the Nature Center will accompany them on the trail. That docent will provide nature education during the hike and make sure everything is going smoothly and safely.

Right now, the chairs can only be reserved for up to two hours, said recreation services manager Noah Altman, but he said staff welcomes feedback from the public and will consider updating the requirements for the program as needed.

And an important note: Residents with all types of disabilities can use the chairs — it’s not necessary to have mobility in one’s hands. The family member or friend accompanying the user can remotely control the wheelchairs if needed.

Why all-terrain wheelchairs matter

Mobility challenges are the most common type of disability in L.A. County — around half a million Angelenos have some type of ambulatory disability, according to the county’s Aging and Disabilities Department.

But all-terrain wheelchairs cost around $20,000 and weigh around 400 pounds, making them out of reach and impractical for most individuals to own themselves, said Austin Nicassio, a San Dimas resident and founder of Accessible Off-Road, a nonprofit that advocates and is raising funds for more off-road mobility devices.

Nicassio provided consultation early on in the Burbank accessible trail project effort, and is currently working with L.A. County and California State Parks to bring all-terrain wheelchairs to more areas. The nonprofit is raising money to purchase all-terrain wheelchairs for use in those jurisdictions.

“ It's a huge milestone,” Nicassio said of the Burbank program. “It's going to be absolutely life changing for everyone in Southern California.”

For Nicassio, these efforts are deeply personal. Growing up in the eastern San Gabriel Valley, he used to be an avid hiker and mountain biker.

“Five years ago I was completely able-bodied working as an aerospace engineer, mountain biking, hiking, surfing,” Nicassio said. “My body did whatever I wanted it to do, and I always took it for granted.”

Austin Nicassio uses his all-terrain wheelchair at Frank G. Bonelli Regional Park near his home in San Dimas.

(

Courtesy Austin Nicassio

)

But in 2022, after a mild case of COVID-19, he started experiencing strange symptoms — muscle weakness, severe brain fog. He was later diagnosed with a condition that affects his blood flow and makes it difficult to stand for long periods of time and impossible to do anything too strenuous. He was also diagnosed with chronic fatigue syndrome.

“I went from being very active to being a wheelchair user,” Nicassio said.

His mental health plummeted — he realized he used to cope with strong emotions by getting out on the trails or in the ocean. When he finally saved up enough to purchase his own off-road wheelchair, it was “life changing.”

“And not just for me, but for my father, for my wife, for my friends, my whole community,” Nicassio said.

He says he wants to see a world where access to such offroad wheelchairs is the norm.

“ No one has told me that their favorite hike or trail's been paved unless you're disabled, and it has to be,” said Nicassio. “Being out on these trails, a couple miles from the noise, from the trash, from the people, it's life changing.”