The Brief

More than a month before the Palisades Fire, then-Los Angeles Fire Chief Kristin Crowley issued a dire warning: Her department was woefully understaffed, response times were high, equipment was in disrepair and emergency preparedness was suffering.

It's not clear whether a better funded agency would have slowed the firestorm. Firefighters faced gale force winds of up to 100 mph when the fire broke out.

What is clear is that day-to-day service calls — most of them for medical help — suffer because L.A. has one of the smallest big city fire departments in the country.

“In many ways, the current staffing, deployment model and size of the LAFD has not changed since the 1960s,” Crowley wrote in a November memo to the Board of Fire Commissioners.

The population of the city has grown to more than 3.9 million, from 2.5 million in 1960, but the number of firefighters has not grown proportionately.

Crowley has since been fired by Mayor Karen Bass, who last Friday cited the chief’s failure to increase the number of on-duty firefighters in the hours before the Palisades Fire and her unwillingness to participate in an evaluation of the department’s response to the disaster.

In a statement after her firing, Crowley did not address the Palisades Fire or the mayor’s accusations directly but said she based her actions “on taking care of our firefighters so that they could take care of our communities.”

But Crowley has not been the only one ringing the alarm that the LAFD is stretched to the limit.

Reports obtained by LAist through public records requests found rescue ambulances and fire trucks from the department’s 106 stations have scrambled from one call to the next with ever-increasing response times in recent years.

“It's not about one budget. It's not about one mayor. It's about decades of neglect of the LAFD,” said Freddy Escobar, president of United Firefighters of Los Angeles. “The 911 caller is going to pay the ultimate sacrifice because we don’t have the resources.”

Kristin Crowley was removed from her position as LAFD chief last week, but she plans to remain with the department.

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Myung J. Chun

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Los Angeles Times via Getty Images

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Longer response times

L.A. has just under one firefighter per 1,000 residents. Since 1986, the average number of firefighters in densely populated cities across the country ranged from 1.54 to 1.81 per 1,000, according to the National Fire Protection Association.

As calls for service have increased, so have response times. The overall response time for 90% of calls jumped more than a minute, to 7 minutes and 53 seconds, from 2018 to 2022, according to a 2024 Standards of Cover analysis by the International Association of Firefighters. The IAFF is a labor union of firefighters that also provides analysis of fire operations to local fire departments.

The National Fire Protection Association recommends a 4-minute standard.

Response times are especially complicated in L.A., according to a separate 2023 Standards of Cover report by Citygate Associates. Citygate is a consulting firm that evaluates fire departments across the country.

The challenges include a “hilly topography in some areas, and a public road pattern that, in certain areas, is geographically challenged with rivers, open spaces, and/or a lack of major cross-connecting roadways,” according to the report.

As areas continue to redevelop and add population, the department will need adjustments “just to maintain, much less improve, response times,” the report reads.

Medical calls dominate resources

L.A’s Fire Department responds to more than 500,000 calls for service per year. More than 80% are calls from people who need medical help. The department takes more than 600 people to hospitals every day. It treats hundreds more people on scene, and many of them are unhoused.

The LAFD responds to more than 66,000 calls per year related to the city’s unhoused population, according to the department.

“If we were a hospital, we would have the largest emergency room in the country,” Battalion Chief Eric Roberts said in an interview.

According to the Citygate report, fire trucks are too often busy with medical calls, stretching call times for fires and other calls. The consulting firm recommends expanding the use of lightweight pickup trucks to respond to less serious medical calls and small fires. They’re called fast response vehicles, and the LAFD has three of them.

“The alternative response program needs to scale massively and quickly to lower the workload placed on fire units back down to moderate and serious emergencies,” the Citygate report states. “Well over 100 new non-firefighter personnel must be hired and trained for alternative response measures to meet the service needs of the city.”

The report also recommends staffing 12 to 15 new rescue ambulances and building one new fire station — in the northern San Fernando Valley.

The International Association of Firefighters study recommends adding 32 rescue ambulances and 378 firefighters. In addition, the study recommended adding 62 new fire stations.

Neither study placed a cost on their recommendations.

Personnel by the numbers

Over the past five years, the number of sworn and civilian personnel at the department has stayed relatively constant, rising only slightly to 3,877, from 3,831, according to budget documents. But in the latest budget for the fiscal year that started July 1, 2024, the department lost 58 positions from the year before.

In a December report, Crowley recommended adding 438 positions.

“I think it's important for us to look at what resources do we want to grow,” said Councilmember Tim McOsker, who sits on the city’s Public Safety Committee. “If we have new stations, if we have new apparatus, we need to have persons assigned to them.”

Part of the department’s short staffing problem dates to the 2008 recession, when city tax revenue plummeted. The department lost more than 10% of its positions and mothballed fire trucks.

“We reduced our resources in a way that we have not fully recovered from,” Roberts said.

McOsker agreed.

“Over a number of years — many, many years — we have not put enough money into the Fire Department,” McOsker said, adding that the Palisades Fire has increased urgency. The councilmember, whose District 15 includes San Pedro, Wilmington and Watts, said he thinks “everyone in the city recognizes that it's important to have adequate fire services.”

Calls for increased funding for the Fire Department come as the city faces budget problems. Four months into the fiscal year that began July 1, the city had already overspent its budget by nearly $300 million, according to the city administrative officer.

“We might have to shrink in other areas,” McOsker said.

Councilmember Traci Park, whose District 11 includes the Pacific Palisades, said the city will have to make some hard decisions.

“We can’t keep investing in and doubling down on programs that aren’t getting us results,” Park said. “And I feel like homelessness is a good example of that.”

The question is whether reducing spending on homelessness would increase the burden on the Fire Department.

More from Crowley

Crowley, who has elected to stay with the department in a lower rank, decried the loss of civilian staff and overtime variable staffing hours, warning the reduction has “severely limited the department’s capacity to prepare for, train for, and respond to large scale emergencies.”

As the Palisades Fire was burning, Crowley said $17 million in cuts to her department in last year’s budget hampered the department’s response — in part because there are not enough mechanics to fix broken fire trucks.

A spokesperson for Mayor Karen Bass said the signing of a labor contract that boosted salaries for firefighters and the funding of new equipment resulted in a net increase in funding for the department of $110 million. But Crowley said it still wasn’t enough.

“We are screaming to be properly funded,” Crowley, the first woman and first gay person to lead the department, told a T.V. station during the first few days of the fire.

In that December report, she requested 438 new sworn and civilian positions for her department as part of a 7.6% increase in her operating budget.

Park, meanwhile, is seeking to place a bond measure on next year’s ballot that would increase funding for the Fire Department.

The councilmember’s proposal has been referred to the City Council’s Rules Committee.

LAist Senior Reporter Ted Rohrlich contributed to this report.

This story was originally published by Boyle Heights Beat on Nov. 25.

With the holiday season underway, organizations across Boyle Heights and East LA are seeking volunteers to help distribute food, assemble bicycles, sort toys and sponsor families in need.

If you’re looking to donate, volunteer or find ways to give back, we’ve rounded up a list to help you get started.

Build bicycles and organize donations at a toy giveaway

The Weingart East LA YMCA is hosting its 19th Annual Toy Giveaway on Dec. 18, and volunteers are needed to help prepare toys and provide support. Before the event, volunteers can help by assembling bicycles and sorting and organizing toys on Dec. 17 from 9 a.m. to 12 p.m. Volunteers are also needed to assist on event day from 3:30 p.m. to 8 p.m.

Volunteer at local food distributions

The Weingart East LA YMCA hosts a food distribution every Monday and Wednesday to ensure families have access to nutritious meals. Volunteers are needed for each food distribution from 8:45 a.m. to noon.

Drop off toys at First Street businesses

LAFC’s Expo Originals supporters group is collecting new, unwrapped toys and Venmo donations ahead of its annual community toy drive Dec. 14. Venmo contributions will go toward toy purchases, and the last day to donate is Dec. 6. Toys can be dropped off in person at the locations below until Dec. 13.

Donate a new jacket at a homeless shelter

Proyecto Pastoral is collecting new jackets to keep its participants at the Guadalupe Homeless Shelter warm.

Sponsor a family, child or classroom ahead of the holidays

Proyecto Pastoral has many opportunities for the community to give back during its Holiday Drive this year. Those interested in fulfilling holiday wishes for a family, child or classroom have until Dec. 1 to register. Proyecto Pastoral will pair sponsors with community members in need to fulfill items from their wish list.

Individual toys also can be dropped off at Proyecto Pastoral’s office. The toys will be distributed to children who participate in Proyecto Pastoral’s youth programs at their end-of-year celebrations.

Greystar, which manages hundreds of properties in California, has agreed to pay $7 million to settle a lawsuit alleging the company and other landlords used a price scheme to raise rents artificially high.

In January, Greystar was named as a defendant in an antitrust lawsuit filed by California Attorney General Rob Bonta, the U.S. Department of Justice and several other states against software company RealPage, which officials say uses algorithmic models to recommend price increases to subscribers.

Bonta alleges Greystar used RealPage’s system to coordinate rental prices with other landlords by illegally sharing and gathering confidential information. According to his office, RealPage’s “price alignment scheme” affected rentals across the country, especially in multifamily buildings in Southern California, including in Los Angeles, Orange County and San Bernardino.

"Whether it's through smoke-filled backroom deals or through an algorithm on your computer screen, colluding to drive up prices is illegal,” Bonta said in a statement. “Companies that intentionally fuel this unaffordability by raising prices to line their own pockets can be sure I will use the full force of my office to hold them accountable.”

Details on the settlement

Greystar is the largest landlord in the U.S., according to the Department of Justice, managing nearly 950,000 rental units across the country. In California, the company manages about 333 multifamily rental properties that use RealPage’s pricing software, according to Bonta’s office.

Bonta announced last week that as part of the settlement, Greystar has agreed to stop using software that uses competitively sensitive information to set rent prices, including from RealPage.

The company also has agreed to cooperate in the federal prosecution of RealPage and the other landlords named as defendants, such as Camden and Willow Bridge.

Greystar said in a statement to LAist that it’s “pleased this matter is resolved” and the company “remain[s] focused on serving our residents and clients.”

Settlement with RealPage

The U.S. Justice Department’s Antitrust Division filed a proposed settlement with RealPage on Monday to resolve its claims against the company.

If the settlement is approved by the court, RealPage would be required to stop using competitors’ private, sensitive information to set rental prices and remove or redesign features in its software that limited price drops or aligned prices between competitors, according to the Justice Department.

RealPage also would be required to cooperate in the lawsuit against property management companies that have used its software and agree to a court-appointed monitor to make sure it complies with the proposed settlement.

Dirk Wakeham, president and CEO of RealPage, said in a statement Monday that the proposed resolution marks an important milestone for the company and its customers.

"We are pleased to have reached this agreement with the DOJ, which brings the clarity and stability we have long sought and allows us to move forward with a continued focus on innovation and the shared goal of better outcomes for both housing providers and renters,” Wakeham said.

RealPage denies any wrongdoing, attorney Stephen Weissman said in a statement.

Newport Beach voters will decide if they want to replace a state-approved housing plan with one that allows for far fewer new homes in 2026.

Proponents of the plan, called the Responsible Housing Initiative, say the current plan will make the city overcrowded and negatively affect quality of life.

“This isn’t downtown Los Angeles,” said Charles Klobe, president of Still Protecting Our Newport, which backs the Responsible Housing Initiative.

Last week, city leaders voted to put the initiative in front of voters after the Newport Beach Stewardship Association submitted the Responsible Housing Initiative petition with more than 8,000 signatures. The initiative rejects the city’s current housing plan and instead proposes an amendment to the general plan to facilitate the development of 2,900 homes exclusively for extremely low-, very low-, low- and moderate-income households.

The city’s current housing plan, which has the backing of the state, allows for more than 8,000 homes, including the required affordable housing units.

“ We're against the city building more market rate than the state required. We believe it's a giveaway to developers who will fund re-election campaigns of the council,” Klobe said.

What does California law require?

California’s Housing Element Law sets housing targets for local governments to meet, including for affordable units. It allows the state to intervene every eight years to let cities know how much housing they must plan for. The law also requires cities to put together a housing element showcasing how they will achieve the state’s plan. The state then approves of the element or sends it back to cities to reconfigure according to the requirements.

According to California law, Newport Beach needs to build 4,845 new units — 3,436 of which must be affordable for very low-, low- and moderate-income households. According to the city, Newport Beach can’t just plan for affordable housing units “because that would assume all future projects would be 100% affordable, which is not realistic based on previous development experiences.” And so, the city’s rezone plans include more than 8,000 units.

Councilmember Robyn Grant said during the council meeting that she’s not in favor of the state mandate. But, she added, “After extensive legal analysis and public outreach and workshops and hearings and meetings and more meetings, this council approved an updated general plan to bring Newport Beach into compliance and avoid serious penalties, including the loss of local land use control."

Newport Beach did appeal the state’s housing mandates on the grounds that it did not take into account how some of the city’s coastal lands are protected from urban development, but the appeal was rejected.

To learn more about how Newport Beach arrived at its state-approved housing plan, click here.

What is the Responsible Housing Initiative proposing?

The Responsible Housing Initiative counts the number of housing units already in development and proposes an additional 2,900 affordable housing units to meet the state mandate.

Klobe said they believe the initiative will receive state backing because “they claim to want affordable housing and our initiative requires it.”

Supporters of the measure contend the city’s current plan will increase the population, result in excessive traffic and disrupt the quality of life. They also sued Newport Beach for not first going to voters, but they failed in court.

To learn more about the Responsible Housing Initiative, click here.

What’s next

Voters will have a chance to weigh in on the Responsible Housing Initiative in November 2026.