A sign displaying self-checkout changes at Ralphs on Carson Boulevard in Long Beach. The city became the first city in the country to impose rules on self-checkout lanes.
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Justin Tallis
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AFP via Getty Images
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Topline:
Long Beach started implementing new requirements for self-checkout lanes at drug and food stores this month. Some stores have closed down their self-checkout lanes in response.
Why it matters: A new measure was passed for self-checkout to prevent retail theft and increase public safety, but opponents say it could cause prices to increase. It requires a 1-to-3 ratio of employees per self-checkout kiosk and prevents locked items from being purchased.
Why now: The ordinance says surveys of California businesses with self checkout systems showed that the lanes accounted for 20% to 25% of losses from theft. Retailers lose billions from theft every year.
What's next: A similar statewide bill was attempted in the state legislature this past session, but it stalled. Smith said he’s hopeful the ordinance will have the desired effect and wants more cities to adopt similar policies.
TheLong Beach City Council this summer passed a first-in-the-nation ordinance that puts new rules in place for check-out lanes in certain stores. Proponents say the new measure would prevent retail theft.
The “Safe Stores Are Staffed Stores” ordinance went into effect last month, requiring larger “drug retail” stores and “food retail” over a certain size to:
Staff one employee to every three self-checkout kiosks
Limit the use of self-checkouts to 15 items or less
Disqualify items that require customer ID for purchase or are locked for purchase
Open a staffed checkout lane before any self-checkout stations are operated
Prominently display signage explaining the new rules
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Long Beach is first city in the nation to impose new check-out lane rules
Derek Smith, political director for UFCW local 324, told LAist that workers were overseeing too many self-check out lanes, sometimes as many as five or six. Self-checkout understaffing “presented an opportunity not only for theft, but just frustrated customers who also might need help,” said Smith, whose union represents grocery store employees and was a sponsor of the ordinance.
The ordinance applies to more than a dozen stores in Long Beach. In response, at least four Albertsons Companies grocery locations in the area have shut down their self-checkout lanes.
Who is against it
Template provided by the City of Long Beach to stores.
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City of Long Beach
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In a letter opposing the ordinance dated Aug. 12, the Long Beach Area Chamber of Commerce wrote they were disappointed that none of their recommendations for the ordinance, like a “150-day implementation delay,” were considered.
“ The retail theft component to this is really just a misnomer,” Nate Rose, vice president of communications for the California Grocers Association, told LAist. “The argument they've made is adding employees into the self-checkout will reduce theft.”
Actually, Rose said, most retail employees are discouraged by their employers to intervene in situations where theft is occurring.
The California Grocers Association had previously joined the Chamber of Commerce in submitting recommendations to adjust the ordinance.
“This will make life less convenient for shoppers. It will also potentially make groceries more expensive at a time when people are already severely concerned about affordability,” Rose said.
Smith, with the union, is optimistic the ordinance will have its intended effects and said the union is hoping to expand it to other cities
“I think it’s important that Long Beach isn’t the only city to do a thing like this," Smith said. "It’s about workers, you know, more than just Long Beach workers."
