With our free press under threat and federal funding for public media gone, your support matters more than ever. Help keep the LAist newsroom strong, become a monthly member or increase your support today.
Metro Is Sending Help For Riders In The Form Of 300 Ambassadors
The Metro K Line opens to the public in Los Angeles on Oct. 7, 2022.
(
Raquel Natalicchio
/
for LAist
)
Metro is launching a pilot program that's assigning roughly 300 new unarmed transit ambassadors to ride the agency's buses and trains to help riders navigate the system safely. They'll be there seven days a week, from early morning until 10 p.m., according to the agency.
Metro spokesperson Dave Sotero said the ambassadors can serve as extra eyes and ears around the system.
"They can report maintenance issues, cleanliness issues and even safety concerns directly to the appropriate Metro departments for expedited response," he said.
Safety concerns
There have been 21 deaths on Metro's trains and buses this year. Gina Osborn, Metro's chief safety officer, said most were due to overdoses. She also presented data showing a 99% increase in complaints from passengers possessing or using drugs on buses, trains and platforms on Feb. 23.
Sponsored message
Metro said its rail boardings are at 62% of pre-pandemic levels, and bus ridership is at 71%. On March 1, the Los Angeles City Council approved a $54 million extension for the Los Angeles Police Department to provide transit policing services on Metro, despite objections from activists. Councilmember Hugo Soto-Martinez said the extension covers just 236 officers for six months.
What's next
Sotero said the ambassadors will not be replacing existing security staff or law enforcement, but they will help riders get where they're going, help calm down disputes and maybe even convince Angelenos that public transit is easy and safe. He added that said the ambassador pilot program is one of the country's most extensive, if not the largest, ambassador programs. It's funded for up to five years.
Trending on LAist
-
The clubhouse model offers a place for people living with mental illness to grow and recover in community. Research has shown they can lead to good outcomes. -
How some men are taking steps to forge, or rekindle, male friendships to feel less alone. -
Orange County officials say they are scrambling to understand what’s happening at a county-funded nonprofit led by O.C. Supervisor Andrew Do’s 22 year-old daughter. The county says the group has failed to account for millions in taxpayer dollars. -
The state's parks department is working with stakeholders, including the military, to rebuild the San Onofre road, but no timeline has been given. -
Built in 1951, the glass-walled chapel is one of L.A.’s few national historic landmarks. This isn’t the first time it has been damaged by landslides. -
The city passed a law against harassing renters in 2021. But tenant advocates say enforcement has been lacking.
Best of LAist
