Family homelessness is officially down in LA. Why so many don’t believe it

When Los Angeles County and city officials released the results of the annual homelessness count last week, there seemed to be a bright spot: While the number of people counted as living on the streets went up by nearly 8%, the number of families reported to be living on the streets decreased by 27% in L.A. and 34% across the county, according to LAist's analysis of the data.

But providers — as well as the agency that oversees the count — are skeptical the numbers match reality.

Those official numbers don’t add up for Constanza Pachon, CEO of The Whole Child, a homeless services agency that solely serves families in southeast L.A. County.

“ It's not what the experience is on our doors,” Pachon said.

For instance, the count found an estimated 274 families experiencing homelessness in her agency’s service area, but Pachon said her organization served nearly 1,500 families last year who were unhoused.

“It’s so unbelievably undercounted,” she said.

Providers have long said that family homelessness is hard to quantify because families with children aren’t always a visible population living on the streets. They’re more likely to experience homelessness by staying in their cars, motels, or by couch-surfing.

“The point-in-time count does not capture that nuance that as providers we see on the day-to-day,” Pachon said.

The way the point-in-time count works, in part, is that volunteers fan out throughout the city and county to physically count who they see experiencing homelessness on the street or in “dwellings” — tents, vehicles and makeshift shelters — places where children may not be visible or present.

“ People who have kids will find places for their kids so that they don't have to live outside, even if they don't have an option themselves,” said Katie Hill, CEO of Union Station Homeless Services.

She said last year alone, her agency had to turn away 500 families for shelter. Meanwhile, the official estimated number of unsheltered families in Union Station’s service area was 42.

“I honestly don't know that I would take a whole lot away from [the family count]. I would look at it as if homelessness is increasing, family homelessness is definitely increasing as well,” she said.

What's behind the numbers?

Officials in charge of the count say they’re also cautious about the numbers. The overall number of people living in families with children countywide — including sheltered and unsheltered — decreased by 14%, the agency said. (LAist's analysis of the numbers show an even more dramatic decline in families that are unsheltered.)

“We have reason to believe that declining resources available to families is behind this family point-in-time count decrease,” said Paul Rubenstein, chief of staff at LAHSA.

Due to funding cuts over the last year, families have been turned away from shelters that were at capacity.

That meant families weren’t seeking help at resource centers like they used to, which made it hard to accurately capture family homelessness. Officials use surveys distributed at Family Solution Centers to help estimate the number of families experiencing homelessness, since it’s hard to physically count families on the streets.

“If fewer families complete surveys, there is less information available to estimate how many families are represented in the count. That can lead to a lower estimate of unsheltered families, even if the number of tents or vehicles counted remains the same,” Ahmad Chapman, a spokesperson for LAHSA, told LAist in an email. "For that reason, the family estimate should be viewed cautiously and tracked over multiple years, rather than relying too heavily on a single year's change."

Funding for a rental subsidy program that helps families move into permanent housing was cut by nearly half, according to the agency, and providers say that has contributed to a backlog of families staying in shelters longer.

Hill, with Union Station Homeless Services, said because people are staying longer, there’s no room to take in new families.

“ One thing we have seen too is people getting discouraged because they keep coming to us for help, and we don't have a lot of help that we can offer,” Hill said.