About 15% of households in California don't have internet access, report finds

About 15% of California households lack access to high-speed internet, according to the latest report from UC Riverside. Researchers pointed to affordability as one of the biggest barriers to closing the persistent digital divide.

Edward Helderop, associate director at UCR’s Center for Geospatial Sciences and report author, told LAist that the findings weren't surprising.

“A lot of American households and California households don't have high-speed internet available at home,” Helderop said. “It's sort of just an unfortunate reality that that's the case for the state of California.”

What does the report say? 

Nearly one in seven households in California doesn’t have reliable internet access, according to the report. The biggest barrier continues to be affordability. Even in urban areas, like Los Angeles, where broadband internet is more widely available, the average monthly cost can range from $70 to $80 per month.

But in rural areas, broadband internet is still widely unavailable because of a lack of infrastructure investments from private companies. Only two-thirds of rural households have broadband access at home.

“This digital divide represents not just a technological failure, but a profound barrier to economic opportunity, educational advancement, and civic participation that undermines California’s potential for shared prosperity,” the report states.

Experts also call for mandatory broadband data transparency — internet providers should be required to publicly disclose their service speeds, pricing, reliability metrics and coverage areas.

“Private telecom companies administering the service, they're under no obligation to maintain publicly available data sets in the same way that you might get with other utilities,” Helderop said. “There are issues with the fact that the advertised speeds don't really match up with the actual speeds that people experience at home.”

Researchers also recommend that broadband providers be regulated as utilities, like water and power, monitoring rates, quality and service obligations.

“When we regulate something like a utility, it comes with a few regulations that we take for granted,” Helderop said. “Something like a universal service obligation, in which the utility … their primary motive is to provide universal service, so to provide the service to every household in California.”

As a public utility, officials could ensure that providers are offering the same type of service to every household in the state, as well as regulate rates.

Why it matters 

Norma Fernandez, CEO at Everyone On, said access to affordable, high-speed internet is a basic necessity.

"Still, too many families, particularly those in under-resourced communities, predominantly of color, are still left out,” Fernandez said. “Expanding reliable connectivity means addressing affordability, investing in community-centered solutions, and ensuring that digital access is part of every policy conversation."

Digital equity advocates say they see the need from local families every day, but available data doesn’t reflect that.

“On the maps, families appear to live in ‘connected’ neighborhoods, but in reality, they still can’t afford to get online because the monopoly provider’s plans are unaffordable,” Natalie Gonzalez, director at Digital Equity Los Angeles. “The provider-reported broadband maps don’t match what residents experience on the ground, and that gap has real consequences.”

In L.A., for example, hundreds of thousands of households lack reliable internet, but only a fraction qualify for public funding because available data says they’re already served, Gonzalez added.

“Public investment alone doesn’t guarantee equity if the underlying data is flawed,” Gonzalez said. “When the only data regulators have come from the providers themselves, the providers end up defining reality. Communities are then forced to prove they’re disconnected, without access to the same information the companies use to claim coverage.”

Cristal Mojica, digital equity expert at the Michelson Center for Public Policy, said pricing data is intentionally obscured.

“It makes it harder for people to shop around between internet plans,” Mojica told LAist. “It makes it really challenging for our state legislators to be effective and make effective decisions around affordability when they have to try to dig around for that information themselves.”

What’s next? 

California has already invested $6 billion for broadband –called the “Middle-Mile” project –through Senate Bill 156. The 2021 law is the largest state investment in broadband in U.S. history to get more people online.

Helderop explained that broadband investments are typically made possible through grants or loans to private telecom companies, making the state’s investment critical.

“It's the first time that any state, or any government in the United States, is taking it upon themselves to build and then own the infrastructure at the end of it,” Helderop said. “I would say that's probably the primary reason that we don't have universal broadband available to households in the United States right now.”

When completed, the “Middle-Mile” project will open markets to new providers and reduce monopolies, Helderop added.