The Brief

A constant hum fills the air at California’s tax agency this time of year — phones ring and keyboards clack as hundreds of thousands of Californians and businesses seek tax guidance.

Call volume quadruples to up to 10,000 a day; average wait times soar from four minutes to 20. “Right from the get-go when the bell rings at 7:30 you (already) have a wait,” said call center chief Thor Dunn, adding that workers with other jobs are trained to hop on the phones during peak periods. “All hands on deck.”

So later this year — for next tax season — California’s 3,696-person Department of Tax and Fee Administration plans to use generative artificial intelligence to advise its approximately 375 call center agents on state tax code. The AI will then inform what they pass on to California business owners asking for tax guidance.

Trained with massive datasets often scraped from the web without consent from authors, generative artificial intelligence models can generate content like text, imagery, and audio. A large language model such as OpenAI’s ChatGPT, which ignited interest in generative AI following its release in fall 2022, essentially predicts the next word in a sequence of input text then outputs or generates text that reflects the training data.

What form would that take for you, the person calling in to the tax center? The tax department told CalMatters this technology will not be used without a call center employee there to review the answer, but a slide in its call for proposals seeking a vendor says any AI solution must “be able to provide responses to incoming voice calls, live chats, and other communications.”

That request for proposals, aimed at creating an AI to help the state with taxes, went out last month. Initial proposals are due this week and the process is scheduled to finish in April. A meeting with potential vendors attracted 100 attendees last month, department spokesperson Tamma Adamek told CalMatters.

The tax advice AI proposal is one of five proofs of concept California has launched to explore how state agencies can use generative AI, says California Department of Technology director and state chief information officer Liana Bailey-Crimmins. Caltrans has two projects to explore if generative AI can reduce traffic congestion and fatal accidents and the state’s Health and Human Services Agency has two trials underway to explore if generative AI can make it easier for people to understand and attain public benefits, and assist in health care facility inspections.

The winning AI tax proposal vendor will get a six-month contract, then state officials will determine if a larger contract is warranted. The project must demonstrate shorter calls and wait times and abandoned calls and vendors must “monitor and report on GenAI solution responses for factual accuracy, coherence, and appropriateness.”

The project is the start of a years-long, iterative AI regulation and adoption process that Gov. Gavin Newsom kicked off last fall. The executive order he issued requires state agencies to explore ways to use generative AI by July.

To limit risks, private companies awarded contracts will train AI models in a “sandbox” hosted on state servers, made to meet information security and monitoring standards set by the technology department. Newsom’s executive order directs the technology department to release the sandbox in March for use by companies awarded contracts.

AI risk evaluation

The state’s Government Operations Agency evaluated the benefits and risks of generative AI in November 2023. The report cautions that generative models can produce convincing but inaccurate results, deliver different answers to the same prompt, and suffer model collapse, when predictions stray away from accurate results. Generative AI also carries the risk of automation bias, when people become overly trusting and reliant on automated decision-making.

Exactly how tax agency call center employees will know to trust answers generated by large language models is unclear.

Adamek, the tax department spokesperson, said they are trained on basic tax and fee programs and, if they encounter a question they are unfamiliar with, they can ask more experienced team members for help. In July the technology department, in conjunction with other state agencies, is scheduled to help train state employees on recognizing wrong or fake text.

The tax department does not consider its planned use of generative AI high risk, Adamek said, because it’s focused on enhancing state business operations and all the data involved is publicly available. She said the tax department will assess risk later in the process. Standards guidelines for state agencies that sign contracts with private companies are due out in the coming weeks.

While the tax department doesn’t consider using generative AI high risk, it’s unclear whether the technology department will agree.

Newsom’s order requires all state agencies to deliver a list of high-risk forms of generative AI it’s using to the Department of Technology within 60 days. Bailey-Crimmins told CalMatters all the agencies under the governor’s authority have said they are not using high risk generative AI.

A new law also requires the technology department to inventory all high-risk forms of AI or automated decision making systems in use by state agencies by or before September.

But outside of government, some are wary of some of California’s AI plans. Among them is Justin Klozcko, the Los Angeles author of Hallucinating Risk, a Consumer Watchdog report about AI patents held by banks and used in financial services and the potential for harm. He notes that documentation from San Francisco-based ChatGPT maker OpenAI warns that AI can pose a high risk when delivering essential services or providing financial advice.

“There’s still a lot we don’t know about generative AI and what we do know is that it makes mistakes and acts in ways that people who study it don’t even fully understand,” Klozcko said. He also questioned the ease of determining whether that information is accurate in the hands of the call center employee who may not be qualified to determine whether text output by a large language model — made to sound convincing — is in fact inaccurate or false.

“I worry that workers in charge of this won’t understand the complexity of this AI,” he said. “They won’t know when they’re led astray.”

Bailey-Crimmins said “we take those risks seriously” and that potential downsides will be taken into consideration when determining the next course of action following the six-month pilot project.

“We want to be excited about benefits, but we also need to make sure that what we’re doing is safeguarding… the public puts a lot of trust in us and we need to make sure that the decisions we’re making (are) not putting that trust in question."

When someone goes through a mental health crisis, their loved ones are thrown into a maze of urgent, high-stakes decisions.

Where to get care? How to deal with insurance? When to call 911?

For those in L.A.’s large Chinese immigrant community with limited English, helping a loved one can be especially challenging and isolating.

Starting Monday, a new Mandarin-language family support group in the San Gabriel Valley aims to provide a much-needed resource, coordinated by the National Alliance on Mental Illness in L.A. County.

Monthly meetings will be at the Holiday Inn in El Monte, held at night to accommodate people’s work schedules, and open to anyone from the region.

“For recent immigrants, but also even long-term residents who just aren't comfortable communicating in English the way they are in their native language, it just made such sense for us to do it,” said Richard Tom, president of the San Gabriel Valley chapter of NAMI.

Years in the making, the support group happens to be rolling out at a time of heightened anxiety for immigrant communities amid the Trump administration’s immigration crackdown. Tom said providing support in Mandarin could help lower barriers for those who might hesitate to seek help.

“Obviously, right now, with immigration an issue, there is also a sensitivity to access in-language for folks who might otherwise be frightened of going to places where they're going to perhaps be misunderstood,” he said.

Removing stigma

Tom said the support group not only removes the language hurdles but also recognizes the cultural stigma many participants may be navigating.

“There’s sort of what you expect in a lot of cultures, which is sort of an embarrassment and shame associated with having someone who has a mental health issue,” Tom said.

Organizers say that despite L.A.’s large Chinese-speaking population, no consistent, in-language family support group has existed locally in recent years.

Seven locals were trained by a Bay Area facilitator Elaine Peng to lead a Chinese-language support group in the San Gabriel Valley.

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NAMI San Gabriel Valley

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One of the biggest obstacles has been finding Chinese-speaking family members and friends able to go through the two-day-long facilitator training and commit to leading the support group indefinitely — all the while caring for someone struggling with mental illness.

At the same time, the concept of peer support — turning to others with lived experience rather than professionals — is still unfamiliar in many Chinese immigrant communities, said Nancy Eng, a NAMI SGV board member.

But, “one of the reasons that the support group is so great is it gives a visual and also the sense when you're together in the room, the headaches that you’re dealing with — the exhaustion, the frustration — you're not alone,” Eng said.

Trying your best

The Chinese-language program is launching with seven facilitators, all of whom have personal experience supporting a loved one with mental illness.

Support groups can normalize the idea of seeking professional help, coordinators say, acting as a bridge to therapists or psychiatrists for both the person experiencing crisis, as well as for their loved ones.

Fellow members can also share their experiences with painful decisions such as seeking involuntary treatment or watching a loved one enter the criminal justice system.

In a support group, Tom said, families hear something they rarely hear elsewhere: that they are doing the best they can.

“There’s an element of validation that is very powerful for people,” he said.

Mary YanYan Chan, who is coordinating the Chinese language program, said her own experience in a support group has helped her deal with a sister with untreated bipolar disorder.

“I'm just kind of following the steps, and in the interim, I'm going to help others behind me, to bring them forward, because this is really community work,” Chan said.

A grant from Cedars-Sinai is helping to support the initial rollout through the summer. But organizers say its future will depend on participation and securing a long-term space, hopefully with a community organization.

Details

When: Mondays on a monthly basis, from 6:30 to 8 p.m.
Where: Holiday Inn, 9920 Valley Blvd., 1st floor, El Monte
Info: mchan@namiglac.org

It’s been more than a year now since the Eaton Fire devastated Altadena, destroying more than 9,000 structures and killing 19 people.

A group of about a dozen fire survivors said they were excited to get back to something they’d been doing together for years: a weekly informal pickup soccer game at Loma Alta Park.

But what they found was a ballfield battle they weren’t expecting.

Getting through hard times 

On a recent sweltering Sunday at Loma Alta, the park was abuzz with life: kids playing on a large jungle gym and parents sitting and talking on the grass.

That afternoon, the park was just a bubble of normalcy. All around were the stark reminders of the fire that tore through Altadena — rows and rows of flattened and dusty lots, melted gates and charred trees.

About half of the dozen or so Altadenans who say they’ve been meeting here for the past eight years appeared from different corners of a large grass field at the park, empty save for a few signs that read: "This field is designated for baseball and softball only."

But this group of friends, including several dads, said since 2018, they’ve bonded playing soccer here.

The Loma Alta soccer crew From L-R: Bryce Nicholson; Graham Fortier; Mike Lazzareschi; Alan Matthew Ruiz; Patrick Connor; Nicole Casburn; Gareth Casburn; and Joel Zobrist

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Robert Garrova / LAist

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“Finding these guys and this game is really what brought me into the Altadena community in a lot of ways,” said Graham Fortier.

“This is kind of my backyard. I came here with my son... They grew up here,” Patrick Connor recalled.

“It got me through a couple of hard times already, before the fire,” Mike Lazzareschi said.

All three and their families lost homes in the Eaton Fire.

Bryce Nicholson’s family’s home was spared. One of his children was just 2 months old when the family had to evacuate.

“There’s something kind of symbolic and hopeful about coming to your only park left and talking about where people are at with their rebuilds or what’s going on at the local school district,” he said. “Or just to make fart jokes.”

The group said they were excited to get back to their weekly tradition last summer, months after the fire was extinguished. But in December, they said an L.A. County sheriff’s deputy told them they couldn’t play soccer on the field anymore.

They were shocked.

‘I think it’s ridiculous’ 

Fortier said they feel like the goal posts have been moving on them as far as justification from L.A. County staffers goes. They said officials cited reasons including grass mutilation, needing a permit and that the use is ultimately up to the park director’s discretion.

“To tell us that we can’t play a game that we’ve been playing in eight years at our park — our only park that didn’t burn down — I think it’s ridiculous. And I’m gonna keep playing until they kick me off,” Fortier told LAist.

In a statement, L.A. County Parks said designated baseball fields are for the “exclusive use of baseball, softball, and youth sports. They are not soccer fields.”

In “the near future” the county said it will be able to offer a multi-use field at the nearby Charles White Park, where a variety of sports, including soccer, will be allowed.

“Our goal is not exclusion — it is stewardship and safety. We remain committed to working with all park users to ensure safe, fair, and sustainable access for everyone in our communities,” the statement added.

Joshua McGuffie, a longtime member of the soccer crew who grew up in Altadena and saw his parents’ home destroyed in the fire, said the county’s previous requests to obtain a permit and to stop playing with cleats were inappropriate.

“It feels like the county parks coming in and saying, like, ‘Look, A, You need to pay and, B, you need to play unsafely.’ It’s just mystifying to me,” McGuffie said.

He and other players feel the insurance and other costs associated with getting a permit are prohibitive and their informal group of far fewer than 25 players shouldn’t be required to do so.

The group said they have a meeting with Supervisor Kathryn Barger’s office next week to discuss their situation.

In the meantime, they’ve circulated an online petition that has over 1,100 signatures.

Healing through sports

Patrick Connor said it’s painful to be turned away. And he said he feels like it’s intervening in his healing, his recovery from the fire.

“People ask me: ‘How are you doing?’ I’m not doing that great,” Connor said. “I had, like, serious insomnia after the fire... And the thing that was really good for me was exercise and being with fire victims.”

Several in the soccer group were cited by an L.A. County sheriff's deputy on Sunday, March 15.

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Photo courtesy Graham Fortier

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Later that afternoon at Loma Alta, Bryce Nicholson said he and several others in the group were cited by the sheriff’s department for playing soccer on the field.

Nicholson said he’s digging his heels in because he wants a better explanation from the county.

“Because this is a good space for people that don’t often have many spaces, and a community that has been through so much,” Nicholson said. “Why can’t they just meet up at a park and play a game like they have for a long time?”

Organizers behind the No Kings protests are forecasting their biggest showing yet on Saturday against the policies of President Trump, energized by issues including the administration's immigration enforcement tactics and the war in Iran.

"March 28 will be the biggest protest in US history," the group, which comprises a progressive coalition of activists, wrote on its website. "Find your local No Kings event to make it clear that America rejects the regime's brutality at home and abroad."

Organizers have planned more than 3,000 events in cities across the United States, with several more planned abroad, including in Mexico and Canada.

This is the third series of nationwide protests organized by the group, which says Trump's actions in office are more akin to those of a monarch than a democratically-elected leader.

In response to a request for comment about the planned protests, White House spokesperson Abigail Jackson dismissed them as "Trump Derangement Therapy Sessions" and listed what she said were some of the campaign's g "major leftist" financial backers.

"The only people who care about these Trump Derangement Therapy Sessions are the reporters who are paid to cover them, said White House spokesperson Abigail Jackson.

The last round of protests, this past October, saw some 5 million attendees spread across about 2,600 demonstrations in the country, according to No Kings.

Bill McKibben is the Vermont-based founder of Third Act — a No Kings-affiliated group comprising people who are 60 years old and up.

He says intergenerational solidarity is a key part of the movement and that there are many older people willing to take to the streets alongside their younger compatriots.

"If you've been to any of the No Kings protests that have happened so far, you'll see a lot of people with hairlines like mine, which is to say, scant," he joked.

"People of all kinds are outraged by what's happening in the country right now, but older people have a particular role to play here."

He says that for older Americans, who have lived through several presidencies, describe the current one as the closest the country has come to authoritarian rule.

"This is a very weird moment in our political history," he said. "Look, there have been plenty of presidents in my lifetime I didn't much like or didn't agree with politically, but there's never been any that I thought were fascist, and I think that that's very clear what we're now starting to deal with in this country."

President Trump has said repeatedly that he's not a fascist or a king and has previously scorned the protests.

"I think it's a joke," he said last year of the October demonstrations. "I looked at the people. They're not representative of this country."

He simultaneously leaned into the royal comparisons, even while mocking critics, posting an AI-generated video of himself wearing a crown.

Visibility Brigade leader Dana Glazer, who is based in the New Jersey suburbs, similarly likened Trump's politics to fascism, which he said thrives when people are isolated from their communities.

Coming together in protest, he said, helps combat that social seclusion. Glazer and other members of his group plan to protest Saturday in Paramus, where the organization was founded.

"We are a force of treating people with individual human dignity and respect, and connection," he said. "And that's what brings us together. That's why this kind of event is powerful, is that people suddenly go, 'Oh wow, we have some power.' "

He said he hopes that people will see events like No Kings and be inspired to peacefully protest even when there aren't huge events planned.

"The reason why we're in this mess is because there has been a lack of civic engagement overall because people have been trained that just by nature of voting every two to four years that they're doing their civic duty," he said.

"We're obviously in a state of crisis right now, but we're in that state of crisis because of this."
Copyright 2026 NPR

This story first appeared on The LA Local.

Imagine MacArthur Park without a road running through the middle. That’s what most residents who live around the park say they want.

This is according to preliminary findings from the Reconnecting MacArthur Park project, an effort studying whether the busy roadway between Alvarado Street and Carondelet Street should be closed off permanently. Under this proposal, the park’s north and south sides would be rejoined to form one large green space.

The idea is to turn the major traffic corridor into usable park space in one of the most densely populated neighborhoods in Los Angeles.

Maria Ortiz, 59, who has lived near MacArthur Park for 30 years, welcomes closing off Wilshire, if it improves the area for families like hers. She is a grandmother to three granddaughters.

“Hopefully they can close it so there’s more space for kids to play, more surveillance and fewer homeless people,” Ortiz said. “Right now, the traffic is also bad, it gets really congested. People also don’t respect when the buses are coming.”

For her, the park is important because it’s the only one she has close by. But she added that changes should go beyond closing the road. 

She remembers a different MacArthur Park when she was raising her children, one that felt more welcoming for families.

“There were a lot more events at MacArthur Park before, there were contests, they would give gifts to kids,” she said. 

She joined her neighbors to participate in a public forum to explore the proposal.

The Central City Neighborhood Partners surveyed more than 1,500 people from August to December and asked them to weigh in on five possible options:

• Remove Wilshire entirely through the park and expand green space
  
• Remove Wilshire entirely and keep the short block between Park View Street and Carondelet Street open to cars
  
• Close Wilshire to all cars and turn it into a public space
  
• Close Wilshire only on weekends
  
• Allow only buses through Wilshire Boulevard

More than six in 10 survey respondents supported removing Wilshire and reconnecting the park. Keeping things as they are drew the least support.

The project now moves into the next phase, where the five concepts will go through an environmental review. The city and project partners will also develop design concepts and estimate costs to build.

At this juncture, there is no available funding for any construction.

“What we’ve been able to hear from the community was really that everyone wants to see a change in MacArthur Park,” said Diana Alfaro, associate executive director of Central City Neighborhood Partners. 

“Everyone in this community is excited or wants to be able to see new amenities,” she said, including better lighting and park infrastructure. 

In a February interview, Councilmember Eunisses Hernandez said the neighborhood doesn’t have enough parks or green space, adding that MacArthur Park alone isn’t enough for a densely populated neighborhood like Westlake.

“And that’s why I’ve been moving with my team and pushing for reconnecting MacArthur Park and closing down Wilshire Boulevard in that area to begin to create more spaces, more pedestrianized spaces, more opportunities for green space,” she said. 

At the same time, the city is moving forward with a separate plan to install fencing around MacArthur Park. The plan would add a wrought-iron fence around both halves of the park.  

Officials say the fence will allow the park to close at night and give them time to clean the space overnight. Their goal is to address safety and quality-of-life concerns.

That fencing project is not part of the reconnection study, but Alfaro said it will affect it. According to a report of the survey findings, any redesign of the park will have to factor in where the fence goes, and whether parts of it would need to be removed or rebuilt if the park is eventually reconnected.

City officials have not decided which option, if any, will move forward.

“At the end of the day, there are a lot of changes coming to MacArthur Park,” Alfaro said, “and I think it testifies why there needs to be some more attention around reconnecting or really just adding more green space for the community.”

Alex Lacayo, 35, supports closing Wilshire if it helps improve conditions at the park.

The lifelong Westlake resident often feels the park is “dirty and filthy” when he passes through. 

“If there’s a way to make the park a better place for more people to come, then I feel like it’s a good project,” Lacayo said. “We get a lot of tourists, so improving the park I think will improve the image of Los Angeles.” 

Because of ongoing concerns around homelessness and drug activity, Lacayo often avoids walking through the park. But if conditions improve, he said that could change and he would visit more often.

Alfaro believes the fencing plan and the reconnection project are both responses to those same concerns.

“The purpose of it is to ensure that the park is being well kept and maintained,” she said of the fence.

“I think all of it kind of adds to the same reason why we are doing this project to begin with,” Alfaro added. “Which is to ensure that the park itself is a park that families could use, youth can use, seniors can use.”