The Brief

California community college districts are spending millions of dollars on artificial intelligence-powered chatbots intended to help students navigate admissions, financial aid and campus services.

However, they struggle to consistently provide clear and accurate answers, leaving students frustrated and seeking help from others on unofficial social media channels.

In testing by CalMatters, they often answered general questions correctly but struggled with more specific ones. East Los Angeles College's bot couldn't even correctly name its own president.

Contracts for these chatbots can be pricey and last for years. Three community college districts that responded to a CalMatters survey reported annual costs ranging from about $151,000 to nearly half a million dollars. At the Los Angeles Community College District, the state's largest community college system, contracts and amendments approved since 2021 total about $3.8 million through 2029, according to district board documents.

Community college districts that responded to CalMatters have contracted with chatbot platforms such as Gravyty and Gecko, which district officials say handle thousands of conversations each month, many outside regular office hours, helping to reduce calls and save students unnecessary trips to campus.

Some of these chatbot platforms rely on manually maintained libraries of frequently asked questions and campus websites to answer questions, which can lead to errors when information is outdated or questions fall outside the system's database.

However, officials are working to improve them. Districts like the Santa Monica Community College District have moved to ChatGPT-integrated AI systems that scrape the college's website to generate answers, which officials say seem more reliable. In the Los Angeles district, officials say they plan to transition to a new AI chatbot platform as early as late spring.

Looking for answers

Improvements to the chatbot couldn't come soon enough for students like Pablo Aguirre, a computer science major at East Los Angeles College and an information technology intern at the Los Angeles college district office.

Aguirre mostly avoids the chatbot himself because, he said, it might provide unreliable or outdated information. He recalled using the bot to find financial aid information, but said he gave up after it kept asking him questions instead of giving him a clear answer.

"I just didn't find it as useful," Aguirre said. He usually turns to Google, social media platforms like Reddit and the college's website when looking for answers.

"Online, some pages don't work," Aguirre said, recalling a 404 error message on the college's website. Even when pages load, he said, it can be difficult to find the right one, such as when he was trying to figure out where to sign up for Extended Opportunity Programs and Services, a state-funded program that supports disadvantaged students. "That's where I just jump on Reddit," he said.

Students walk through the Fresno State campus on Feb. 9, 2022.

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Larry Valenzuela

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CalMatters

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Aguirre's experience isn't unique. Reanna Carlson, a commercial music major at Fresno City College and student government vice president, said her college's chatbot, dubbed Sam the Ram after its mascot, repeatedly gave her unclear or incorrect answers to basic questions about campus services. Her district, the State Center Community College District, has a nearly $870,000, three-year contract for Gravyty, formerly Ocelot, through June 20, 2026, according to district board documents. Officials pointed out that the contract comes with other services, including tools that let staff engage in live chats or send text messages to students.

"I think the chatbot is outdated and can't navigate the services we provide on campus effectively," Carlson said. "I don't think it's the most beneficial option when it comes to asking questions."

Oddly, Carlson got accurate information on the availability of free food at her campus' Ram Pantry only when accidentally adding a typo to her query. Repeated CalMatters testing confirmed the same outcome, though the bot sometimes lists links that include the food pantry after clicking an adjacent "sources" button.

"If it weren't for the amazing staff on campus that constantly remind students of our services, I'd be lost," Carlson said.

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Screenshots via Fresno City College website

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Testing chatbots

When CalMatters tested community college chatbots, they generally returned quick, accurate responses to common questions but were less consistent with more specific ones.

For example, when asked, "Who is the current president of ELAC?" East Los Angeles College's chatbot incorrectly named Alberto Román, who left the position last year to become the district's chancellor. In another test, when asked, "What is the financial aid office's current schedule?" the bot provided incorrect hours and dates.

East Los Angeles College in Monterey Park on March 14, 2024. Photo by Jules Hotz for CalMatters

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Jules Hotz

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CalMatters

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East Los Angeles College in Monterey Park on March 14, 2024. Photo by Jules Hotz for CalMatters East Los Angeles College's chatbot claims to support several languages, including English, Spanish, Chinese and Vietnamese. But CalMatters found inconsistencies when asking it in Spanish, "Do I need a Social Security number to enroll?" Instead of answering the question, the system directed users to visit the registrar's office to update their Social Security number. When asked the same question in English, the bot pivoted to discussing financial aid.

Fresno City College's chatbot, powered by the same AI provider as East Los Angeles College's system, Gravyty, showed similar problems when asked whether a Social Security number is required to enroll. It also often failed to direct students to the correct offices and, in some cases, listed incorrect locations and hours.

Concerns with chatbots have surfaced elsewhere. In New York City, reporting by The Markup and THE CITY found that a city-run AI chatbot provided guidance that could lead to illegal behavior, prompting Mayor Zohran Mamdani to terminate it in February.

'Good answers with fewer errors'

Santa Monica College's chatbot, powered by Gecko, was more successful in answering most questions. The single-college district uses a ChatGPT-integrated chatbot that scans the college's website, which staff regularly update and monitor. The district has contracted with Gecko since 2019 and renewed its annual contract for the tool late last year for $57,000, according to district board documents. It initially showed a major hiccup: when asked about mental health counseling, the bot did not mention the campus' Center for Wellness and Wellbeing. It does now.

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Screenshots via Santa Monica College website

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District officials say chatbots' problems stem from how the tools are configured and the information they draw from, rather than the technology itself.

The Los Angeles district originally adopted its chatbot through Ocelot, which later merged with Gravyty The same chatbot platform is also used on the California Student Aid Commission website.

Betsy Regalado, one of the district's associate vice chancellors, said the current system relies on a manually maintained library of frequently asked questions that staff at each of the district's nine colleges help maintain and review at least once or twice a year for accuracy. She added that chatbots are primarily geared for the public rather than enrolled students, who can access more detailed personal information through their campus portal.

"The current chatbot that we have uses a library of questions. If you don't have that question in that library, then those poor people don't get an answer or they won't get an accurate answer," Regalado said.

She said the district plans to transition all nine colleges to Gravyty's platform as early as late spring at no additional cost under its existing contract, which runs through 2029. The new system will use AI to scrape college and external websites to generate responses.

"We're ready for the modernization of (the chatbot) and the change to generative AI. That is the new world out there," Regalado said.

Santa Monica College is one of 116 campuses in the California community college system.

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Courtesy Santa Monica College

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Santa Monica College's chatbot similarly initially relied on a manually loaded library of common questions and answers before transitioning to its fully AI system, according to Esau Tovar, the college's dean of enrollment services. In an email, he said the bot "was never designed to address all aspects of the student journey," but to answer general questions from students.

Tovar said the bot draws responses from the college's website, meaning accuracy depends on how current and complete that information is. As a result, the college prioritizes keeping its website up to date so the bot provides "good answers with fewer errors" rather than "great answers with potentially more errors."

Widely used, cautiously trusted

Acknowledging limitations, community college districts justify the costs by pointing to heavy student use, which would cost significantly more if performed by call center staff around the clock.

Regalado said the Los Angeles district colleges average 5,000 to 7,000 interactions per month. Other districts reported similar monthly use, including 5,000 interactions at the State Center Community College District, which includes campuses in Fresno and nearby counties, and 4,000 conversations at Santa Monica College. Regalado said that as long as the chatbot remains heavily used, her district would continue to support it.

Tovar said the chatbot provides 24-hour support regardless of time zone or location, which he said is helpful for international students when they are out of the country. He said that answering the tens of thousands of questions the chatbots receive around the clock would cost significantly more if handled by staff.

"Every technology has a cost. We would simply not be able to assist all students if they could only reach us using traditional methods," Tovar said.

But high usage and expanded access do not always translate into trust, especially when students need precise answers to delicate topics.

Bryan Hartanto, a civil engineering major at Santa Monica College from Indonesia, said the college's newer chatbot system is smoother and can be a useful starting point, especially for students more comfortable communicating in languages other than English. But as an international student he worries that following inaccurate guidance could jeopardize his visa status.

"Maintaining status as an international student right now is very, very sensitive," Hartanto said. "I would still rely on human or email communication."

Martin Romero is a contributor with the College Journalism Network, a collaboration between CalMatters and student journalists from across California. CalMatters higher education coverage is supported by a grant from the College Futures Foundation.

This article was originally published on CalMatters and was republished under the Creative Commons Attribution-NonCommercial-NoDerivatives license.

In Los Angeles, the soundtrack is familiar. Car horns, the whine of leaf blowers.

But in the middle of Chinatown, another sound cuts through the din: the rhythmic hum of washers and dryers from a trailer parked outside the Alpine Recreation Center.

Chinatown hasn’t had a laundromat for as long as anyone around can remember. This mobile setup – run by the nonprofit The Laundry Truck LA – has become the neighborhood’s de facto laundromat, offering the service for free to locals, twice a week.

For 70-year-old Sam Ma, it’s been a relief.

Ma, a retired construction worker, picked up freshly-laundered items — two pairs of pants, a hat, and some socks, bundled in a white garbage bag for the bus ride home.

He usually washes his clothes by hand. But about two weeks ago, he was hit by a car. Bruises and cuts cover his hands, making it difficult to scrub heavier items.

“The things I can wash, I wash,” he said in Mandarin. “But these are too thick. It’s too hard.”

Rebel Fox of The Laundry Truck L.A. hands a garbage bag filled with newly-laundered sheets to a local.

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Josie Huang

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LAist

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Nearby, Laundry Truck employee Rebel Fox checked him out with a clipboard after handing him his load.

“We help a lot of seniors out here,” Fox said. “And we offer folding services, too. It really helps people who don’t have the dexterity in their hands.”

The Laundry Truck started out in 2019 providing laundry services to people experiencing homelessness across Los Angeles and has expanded to high-need communities, like Eaton Fire survivors.

In February, the nonprofit started operating in Chinatown under a year-long contract with Council District 1, showing up every Wednesday and Thursday at 9 a.m.

A sink or bathtub

Chinatown advocates say the lack of a laundromat is especially hard on low-income tenants living in older, neglected buildings.

“These landlords aren’t doing much to keep it updated,” said Sissy Trinh, executive director of the Southeast Asian Community Alliance.

Maintaining laundry rooms may require major plumbing upgrades and hookups that many landlords avoid.

Newly-constructed residential buildings are typically being constructed with in-unit laundry.

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Advocates say in buildings that do have shared coin-operated machines, they may be broken or in constant use. Many residents decide to launder clothes by hand — in sinks or bathtubs.

“In one building, the sinks were so small, people had to cut their sheets in half just to wash them,” Trinh said. “They’d wash one half, then the other.”

A reversal of access

Those who could benefit from a laundromat include seniors on fixed incomes, and workers living paycheck to paycheck, including garment workers and home health aides.

“You’re talking about low-income, financially-stressed households,” Paul Ong said.

Ong, who studies urban inequality at UCLA, says Chinatown reflects a broader pattern: as neighborhoods change, basic services can disappear.

Each pile of dirty clothes is labeled with customers' names.

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The neighborhood’s last full-service grocery store closed in 2019 after the property was sold to a developer. Meanwhile, new market-rate housing has gone up, catering to higher-income residents with amenities like parking and in-unit laundry.

“The irony is that historically, laundry was bread and butter for the Chinese community,” Ong said.

In the late 19th and early 20th centuries, Chinese immigrants built livelihoods around laundry work — one of the few industries open to them at the time.

Nowadays, laundry options have become hard to come by.

Seeking a lasting fix

Residents without access to machines have to leave the neighborhood entirely to find a laundromat in Lincoln Heights or Echo Park, which has seen its own laundromats disappear.

Laundry can be spotted drying on balconies across Chinatown.

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“The long-term, permanent solution is that a laundry service opens up,” in the neighborhood, said Council member Eunisses Hernandez, who represents Chinatown.

Hernandez says constituents have asked for a laundromat from the time she was knocking on doors as a City Council candidate.

Hernandez, who is up for re-election this year, says the neighborhood could benefit from a community-run laundromat offering affordable services.

“If private industry is not making that investment in Chinatown then perhaps it’s up to the city – and the people of that neighborhood – to build something for them,” she said.

In the meantime, Hernandez has directed about $250,000 from her district — using TFAR payments from developers building larger projects — to cover a year of mobile laundry services.

The contract with the Laundry Truck runs through next February.

After that?

“We’ll keep filling the gap until we get to a permanent solution,” Hernandez said.

Could that solution be combined with housing?

Some community advisors to a new affordable housing project being developed on the northwestern edge of Chinatown have been pushing for a self-service laundry that would be open to other neighborhood residents, says Eugene Moy who sits on the advisory board of New High Village.

But any fix will take time. That project, Moy said, could be two years out from even breaking ground.

Taking a load off 

Back at the truck, the machines continue to spin. By mid-afternoon, nearly 18 loads of laundry are done.

The trailer for the LA Laundry Truck is set up outside the Alpine Recreation Center, across from Castelar Elementary School.

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Josie Huang

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Two months in, there are kinks to work out. How to get more residents to take advantage of the unit's capacity? Its machines can churn out 40 loads per shift.

There is also the question of whether some seniors are physically able to transport their laundry even a few blocks.

But the service is starting to get regulars. One woman on her second visit stood by the trailer, cradling just-washed clothes in her arms while clutching her daughter's teddy bear, now a sparkling white.

"If it keeps going, I'll keep coming," said the woman who gave her last name as Mo. "It's very convenient."

Her apartment building doesn’t have a laundry room. Sometimes she asks a friend next door if she can use theirs. With three children, the cost adds up quickly.

Thinking aloud, she calculated how much she saved that day.

About $8, she estimated — money she said could now spend on her kids.

At Cesar Chavez Park in Pomona, a mural depicts the now-disgraced farm worker leader from the waist-up, in a serene, almost Buddha-like pose. To his left, a lady justice figure holds the scales of justice and on the right, there are images of farm workers toiling in a field. Chavez looks like a saint.

One of five murals at Cesar Chavez Park in Pomona, painted by Paul Botello.

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Adolfo Guzman-Lopez/LAist

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“And that's what people thought he was,” said Pomona Mayor Tim Sandoval as he stood in front of the mural.

But after several women stepped forward accusing the late labor icon of sexual assault, that view has radically changed. Now there are calls to remove his image from public spaces, widely impacting Southern California, which has a large concentration of murals, plaques, street names, and statues dedicated to him.

But do the entire murals have to be removed, or can there be a more nuanced approach to the re-evaluation of Chavez’s legacy — a re-evaluation that doesn’t throw the baby out with the bathwater?

This week, the artist Paul Botello, Pomona Mayor Sandoval, and Pitzer College Emeritus Professor José Calderón, a former activist who was involved in getting the murals painted, met up at the park, in the shadow of the busy 57 freeway, to discuss how to go forward.

The story behind the murals

In the early 2000s violence between Black and Latino gang members gripped Pomona.

“When a young Latino was killed, we actually did a march all the way from City Hall to what is now this park,” said Calderón.

Calderon helped organize that march. He said activists were inspired by something Chavez liked to say, that when you get angry, don’t take it out on others — organize.

So they lobbied for the park, which was filled with trash and syringes, to be cleaned up and made family friendly. And because they used his quote, it was named Cesar Chavez Park.

Cesar Chavez Park in Pomona was dedicated after activists lobbied the City of Pomona to help curb gang violence.

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Adolfo Guzman-Lopez/LAist

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Muralist Paul Botello was chosen to create five murals at the park that depicted Chavez from youth, through his service in the U.S. Navy during World War Two, to key moments during his farm worker activism.

Today, while he feels betrayed by Chavez, he’s also keen to preserve parts of the murals which tell the bigger story of the exploitation of farm workers and the fight to improve their conditions.

While California state law says an artist must be consulted if there are any proposed changes to a mural, the ultimate decision will be made by Pomona City Council.

Sandoval said he has not received calls or emails at City Hall. But people in his various social and civic circles have told him, he says, that Chavez’s images should be removed.

Paul Botello holds mock-ups of changes he'd like to make to his murals of Cesar Chavez at a park in Pomona.

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Adolfo Guzman-Lopez/LAist

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Botello had brought mock-ups of the alterations he’d like to make to each mural. For the mural which depicts Chavez in a Buddha-like pose, for example, he wants to replace his face with the face of a farmworker wearing a hat.

He also wants to keep much of another mural, which depicts Chavez as a teenager in a suit surrounded by boys and girls sitting on rows of tilled soil. His one change is to turn the image of Chavez into a Zoot Suiter, a rebellious Mexican American youth from the mid 20th century.

A mural by Paul Botello depicts Cesar Chavez and children on a farm.

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Adolfo Guzman-Lopez/LAist

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“ 95 percent is going to be there because it just represents all the youth who also toil in the field to help their parents,” he said.

Calderon agrees with these more targeted changes. He fears painting over the murals entirely would erase the neighborhood activism that led to the creation of this park.

He’s also concerned their removal would give fuel to people who oppose Latino activism and the growing movement in public education to require the teaching of Latino history.

“The right and the white supremacists are already using it to say, ‘see this is what we told you about Cesar being anti-immigrant’”, he said. “But now they're going a little bit further and they want to wipe out ethnic studies”.

A mural at Cesar Chavez Park in Pomona.

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Adolfo Guzman-Lopez/LAist

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While Botello wants to keep the mural of Chavez serving in the U.S. Navy, because he believes it's important to show that Latinos have contributed to this country's military, he’s keen to make a change in the fifth mural.

It depicts a young man and woman above the phrase “Sí se puede,” the famous farmworker slogan, “yes, we can.”

The young man is clearly Chavez. Botello says he wants to replace it with the face of Dolores Huerta, the woman who led the United Farm Workers with Chavez and has accused Chavez of rape.

Mayor Sandoval says he plans to bring up Botello’s proposals at the next city council meeting.

There’s a fair amount of recreational activities Angelenos can do in and around the Los Angeles River like biking, walking, even kayaking, but did you know you can also dance in the dry river bed of a Los Angeles icon?

Adam Weiss, founder of the Gratitude Group leans over and DJs a set at his Los Angeles River dance party.

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Michael Marshall

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Michael Marshall

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Dancing in the sun

Adam Weiss is the founder of the Gratitude Group, a club that hosts various events across Los Angeles like dance parties at the River, a screen-free reading club at the Central Library and meditative sound baths at Elysian Park. That’s just this weekend alone.

Weiss has been hosting the free dance parties for about two years now. The locations vary. Previously he’s held them at the Elysian Park helipad.

“Everybody wants to dance, they're just waiting to be invited to dance, and then if you're a good DJ, you just keep the floor packed,” said Weiss, who also deejays these events. Lately it's been a lot of disco, funk and soul. Weiss also likes to keep the gatherings dry, meaning no drugs or alcohol. He thinks it makes people engage with each other more.

“So the focus really is on connection and dancing,” Weiss said.

Attendees of the Los Angeles River dance party move to the music.

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Michael Marshall

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Ariana Valencia lives in Burbank and attended last month's dance party, also at the L.A. River. She says dancing in the middle of the concrete riverbed made the city feel like a playground that she could explore.

“I’d never been to the L.A. River prior to that. You think it’s just a little swampy little pond, but it was actually really full,” said Valencia. “I would have never thought that was in the middle of the city.”

Uniquely Los Angeles

Weiss says part of the appeal is not just getting people outside but to get them to experience Los Angeles differently.

At the last event, people walking or biking along the river path joined on a whim — some even brought their kids. Weiss says that’s exactly the kind of reaction he hopes for.

“ I want it to be family friendly. I want it to feel welcoming. I want it to be inclusive,” Weiss said. “My main thing is I just want people to actually dance. I think it feels good to dance.”

A woman and two children join in on the dance party.

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Michael Marshall

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Michael Marshall

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For Valencia that inclusiveness is part of the draw. She says she’ll be joining again this Sunday.

“Even though it wasn’t advertised as a dry event I think the fact that it was a family friendly kind of thing was appealing to me,” said Valencia.

Join the party

After the last dance party went viral, Weiss says more than 1,500 people have RSVP-ed for tomorrow's event. This compelled him to close reservations.

Weiss plans to hold the event every other week this Spring and Summer — taking place either at the River or the Elysian Field Helipad with its amazing view of the city.

Weiss wants to start branching out too, and is eyeing the Culver City Stairs as a possible location.

“ I just wanna bring people to cool interesting places to dance,” Weiss said.

The immigration detention center closest to Los Angeles has placed dozens of people in solitary confinement each month since June, according to the most recent data from U.S. Immigration and Customs Enforcement.

In May 2025, the Adelanto ICE Processing Center had 14 people in isolation. When the Trump administration’s mass deportation effort revved up in June 2025, the number of detainees in solitary confinement there more than tripled. By July, it was 73; by August, 105.

The most recent data available shows that number went down slightly in January, to 74 people.

Ranked by percentage of the detainee population in “segregation,” as it is called at immigrant detention centers, Adelanto is among the U.S.’s top 10 facilities as of January, according to an LAist analysis of the most recent ICE data.

The data shows that of 229 ICE facilities that reported holding people since October 2024, between 50 and 60 usually reported putting at least one person in segregation in a given month. Out of the facilities that did place people in solitary confinement, Adelanto tended to do so less often than others until June 2025. (The facility held just a few people from October 2024 into January 2025.) When ICE’s presence increased in L.A. in June, the number of people sent to isolation in the facility also shot up — three to five times as many people have been isolated in Adelanto compared to the average facility that used any solitary confinement.

Since June, only two facilities have sent people to solitary confinement more times than Adelanto: one southwest of San Antonio, the other in central Pennsylvania.

Both of those facilities held twice the number of detainees as Adelanto on average from October 2024 through September 2025; but the number of people held in Adelanto since then has tripled, growing larger than either of the other facilities to hold an average of 1,800 people a day since October.

More on solitary confinement  

According to ICE, detainees may be placed in segregation for “disciplinary reasons,” or because of:

• “Serious mental or medical illness.”
• Conducting a hunger strike.
• Suicide watch.

The agency also says it might place detainees “who may be susceptible to harm [if left among the] general population due in part to how others interpret or assume their sexual orientation, or sexual presentation or expression.”

Not only is ICE holding more people in solitary confinement, but the agency's data also shows that detainees across the country are being isolated for longer periods of time. Detainees ICE considers part of the "vulnerable & special population" spent an average of about two weeks in solitary confinement each time they were isolated in 2022, when ICE first made the data available. By the end of 2025, the average stay in isolation had risen to more than seven weeks straight.

The GEO Group Inc., a private company that operates the Adelanto ICE Processing Center, has not responded to requests for comment.

How isolation can affect immigrant detainees  

UN human rights experts consider solitary confinement placements that last 15 days or more to be torture, though the U.S. Supreme Court has held that isolation doesn’t violate the Constitution.

The UN also maintains that solitary confinement should be prohibited for people “with mental or physical disabilities when their conditions would be exacerbated by such measures.”

In January, a coalition of immigrant rights groups filed a federal lawsuit on behalf of current detainees, calling for conditions at Adelanto to be improved. In addition to an unsanitary environment and a lack of healthy food and clean drinking water, detainees say solitary confinement is frequently used to punish those who speak out about conditions at the facility.

People held in immigrant detention centers are technically in “civil detention,” meaning that they are being detained to ensure their presence at hearings and compliance with immigration orders — not to serve criminal sentences.

According to the immigrant rights groups’ complaint, one detainee was placed in solitary confinement after complaining about the showers being broken. Another detainee said that, after asking a guard to “use more respectful language toward him, he was ridiculed, written up and given the middle finger by a guard who shouted, ‘Who the f--- do you think you are?’” Then, the detainee was placed in solitary confinement for 25 days.

Alvaro Huerta, the director of litigation and advocacy at the Immigrant Defenders Law Center who is representing detainees at Adelanto, told LAist that when people are placed in isolation at the facility, they’re typically in the same cell for 23 hours per day, unable to receive visits from their families.

For clients who are experiencing mental health challenges — especially those with suicidal thoughts — being placed in solitary confinement “can really exacerbate their condition,” he added.

In multiple statements to the media, ICE has said that the agency “is committed to ensuring that all those in custody reside in safe, secure and humane environments.” The agency has also said that detainees receive “comprehensive medical care” and that all detainees “receive medical, dental, and mental health intake screenings within 12 hours of arriving at each detention facility.”

Huerta called that “laughable.”

“We have countless examples of people who have said that this is not true, that they're not getting the medication that they're requesting, that they're not being seen for chronic conditions and emergency conditions,” he added. “And we know it's not true because 14 people have died in ICE custody this year alone.”