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MyLA311 app gets a makeover. What’s new for Angelenos requesting city services?
L.A. Mayor Karen Bass demonstrates one of the city services Angelenos can request using the MyLA311 app, website and phone service.
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Office of Mayor Karen Bass
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Los Angeles has launched a revamped version of the MyLA311 system that officials said will make requests for graffiti removal, parking meter maintenance and 84 other services easier for residents.
You can still call 311; the operators started using the new and improved system last week.
But Mayor Karen Bass and L.A. City Councilmember Eunisses Hernandez have encouraged Angelenos to download the new version of the app so you can let the city know where it needs to respond in your neighborhood.
“This is an exciting moment for Los Angeles as we bring much needed upgrades that modernize how Angelenos request municipal services,” Hernandez said in a statement.
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What 311 does
The previous MyLA311 website and app were outdated, according to Bass’ office, lasting years past its lifecycle. Glitches and other technical issues made the system difficult to navigate and occasionally unusable.
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The new system is supposed to bring the service up to speed, including better customer service and more communication about the status of requests.
The updates include a new chat feature in the corner, the option to report accessibility service requests and image recognition to help identify the type of requests so they’re referred to the right department.
It also introduced the ability to “follow” a service request so you can receive email updates on the progress and get notified when other people have made the same request at that location.
The system has incorporated Google services that’ll translate the 311 website to nearly 250 languages, as well as mapping to auto-populate the service request location. Bass’ office noted this can be helpful for parks, alleys and along the L.A. River, when an address is unavailable.
“This new and improved way to request and receive city services is another example of how we are breaking away from the old way of doing things to make our neighborhoods cleaner and safer,” Bass said in a statement.
How to use 311
If you’d like to make a service request over the phone, you can still dial 311 or (213) 473-3231. The call center is open 7 a.m. to 7 p.m. weekdays and 8 a.m. to 5 p.m. on weekends and holidays.
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You can also submit requests through the new website anytime.
If you have the older My311LA app, you’ll need to download the latest version. You can find it on Google Play and the Apple App Store.
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