Congress has cut federal funding for public media — a $3.4 million loss for LAist. We count on readers like you to protect our nonprofit newsroom. Become a monthly member and sustain local journalism.
MyLA311 app gets a makeover. What’s new for Angelenos requesting city services?
L.A. Mayor Karen Bass demonstrates one of the city services Angelenos can request using the MyLA311 app, website and phone service.
(
Office of Mayor Karen Bass
)
Los Angeles has launched a revamped version of the MyLA311 system that officials said will make requests for graffiti removal, parking meter maintenance and 84 other services easier for residents.
You can still call 311; the operators started using the new and improved system last week.
But Mayor Karen Bass and L.A. City Councilmember Eunisses Hernandez have encouraged Angelenos to download the new version of the app so you can let the city know where it needs to respond in your neighborhood.
“This is an exciting moment for Los Angeles as we bring much needed upgrades that modernize how Angelenos request municipal services,” Hernandez said in a statement.
Support for LAist comes from
What 311 does
The previous MyLA311 website and app were outdated, according to Bass’ office, lasting years past its lifecycle. Glitches and other technical issues made the system difficult to navigate and occasionally unusable.
The new system is supposed to bring the service up to speed, including better customer service and more communication about the status of requests.
The updates include a new chat feature in the corner, the option to report accessibility service requests and image recognition to help identify the type of requests so they’re referred to the right department.
It also introduced the ability to “follow” a service request so you can receive email updates on the progress and get notified when other people have made the same request at that location.
The system has incorporated Google services that’ll translate the 311 website to nearly 250 languages, as well as mapping to auto-populate the service request location. Bass’ office noted this can be helpful for parks, alleys and along the L.A. River, when an address is unavailable.
Support for LAist comes from
“This new and improved way to request and receive city services is another example of how we are breaking away from the old way of doing things to make our neighborhoods cleaner and safer,” Bass said in a statement.
How to use 311
If you’d like to make a service request over the phone, you can still dial 311 or (213) 473-3231. The call center is open 7 a.m. to 7 p.m. weekdays and 8 a.m. to 5 p.m. on weekends and holidays.
You can also submit requests through the new website anytime.
If you have the older My311LA app, you’ll need to download the latest version. You can find it on Google Play and the Apple App Store.
As Editor-in-Chief of our newsroom, I’m extremely proud of the work our top-notch journalists are doing here at LAist. We’re doing more hard-hitting watchdog journalism than ever before — powerful reporting on the economy, elections, climate and the homelessness crisis that is making a difference in your lives. At the same time, it’s never been more difficult to maintain a paywall-free, independent news source that informs, inspires, and engages everyone.
Simply put, we cannot do this essential work without your help. Federal funding for public media has been clawed back by Congress and that means LAist has lost $3.4 million in federal funding over the next two years. So we’re asking for your help. LAist has been there for you and we’re asking you to be here for us.
We rely on donations from readers like you to stay independent, which keeps our nonprofit newsroom strong and accountable to you.
No matter where you stand on the political spectrum, press freedom is at the core of keeping our nation free and fair. And as the landscape of free press changes, LAist will remain a voice you know and trust, but the amount of reader support we receive will help determine how strong of a newsroom we are going forward to cover the important news from our community.
Please take action today to support your trusted source for local news with a donation that makes sense for your budget.
Thank you for your generous support and believing in independent news.
Chip in now to fund your local journalism
(
LAist
)
Trending on LAist
-
Isolated showers can still hit the L.A. area until Friday as remnants from the tropical storm move out. -
First aspiring spectators must register online, then later in 2026 there will be a series of drawings. -
It's thanks to Tropical Storm Mario, so also be ready for heat and humidity, and possibly thunder and lightning. -
L.A. Mayor Karen Bass suspended a state law allowing duplexes, calling more housing unsafe. But in Altadena, L.A. County leaders say these projects could be key for rebuilding. -
![A Black woman sits at a dais with a flag in the background. A name placard in front of her reads: Dr. Va Lecia Adams Kell[um].](https://scpr.brightspotcdn.com/dims4/default/5425437/2147483647/strip/true/crop/6298x3897+0+0/resize/640x396!/quality/90/?url=http%3A%2F%2Fscpr-brightspot.s3.us-west-2.amazonaws.com%2F76%2F00%2Febed9a7a4fbd9e5ba12997e51d59%2Fgettyimages-1258669633.jpg)
L.A. County investigators have launched a probe into allegations about Va Lecia Adams Kellum and people she hired at the L.A. Homeless Services Authority. -
This measure on the Nov. 4, 2025, California ballot is part of a larger battle for control of the U.S. House of Representatives next year.
![A Black woman sits at a dais with a flag in the background. A name placard in front of her reads: Dr. Va Lecia Adams Kell[um].](https://scpr.brightspotcdn.com/dims4/default/45c201e/2147483647/strip/true/crop/6298x3894+0+0/resize/786x486!/format/webp/quality/90/?url=http%3A%2F%2Fscpr-brightspot.s3.us-west-2.amazonaws.com%2F76%2F00%2Febed9a7a4fbd9e5ba12997e51d59%2Fgettyimages-1258669633.jpg)
Best of LAist