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Survey: airlines improving overall, American Eagle still terrible
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Survey: airlines improving overall, American Eagle still terrible
Just in time for all the Easter weekend, a new survey says airline performance is improving.
According to the Airline Quality Rating, airlines have gotten off the ground in everything from baggage handling to flight delays to bumping passengers from flights.
Wichita State marketing professor Dean Headley has been working on the survey for 22 years. He puts AirTran at the top of his list, partly because it has the lowest percentage of lost bags.
Second place goes to Hawaiian Airlines which sports an on-time performance of almost 93 percent, way above the industry standard.
JetBlue’s on-time numbers are at the bottom of the pile, but the airline still comes in third due to its remarkably low record of bumping flights.
The bottom-ranked airline? American Eagle. But United Airlines took home the gold for number of customer complaints.
Southwest recorded the lowest rate of complaints of any airline.
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