Outreach team hits Eastside streets with health kits and housing referrals for unhoused residents

This story first appeared on The LA Local.

Homeless outreach workers are now roaming daily across the Eastside, including Boyle Heights, to provide hygiene kits and tents and connect unhoused residents to temporary housing.

The effort is part of a new year-long program launched last Thursday by Councilmember Ysabel Jurado, which works in partnership with Urban Alchemy, a San Francisco-based nonprofit that provides services to unhoused people.

The program — Leading Outreach with Valued Engagement, or LOVE — will be in effect through March 2027. The program costs $300,000 and is funded through Jurado’s discretionary funds. The team is made up of three people, which includes two on-the-ground outreach practitioners and a third person directing their operations.

Boyle Heights has seen a recent rise in homeless encampment reports. In the first quarter of 2025, 635 encampments were reported in Boyle Heights, compared with 379 during the same period in 2024, according to an analysis by The Eastsider.

Homeless encampments were also a source of discussion at January’s Community Police Advisory Board hosted by the Hollenbeck Community Police Station. 

Attendees expressed frustration about unhoused people living in an alley behind the Benjamin Franklin Library and a growing encampment near Hollenbeck Drive and South Boyle Avenue, according to a summary of the meeting. 

Encampments move from one place to another, said Susana Betancourt, a member of the Community Police Advisory Board. Betancourt talked about pressuring property owners to clean up. “They not only have tents, the encampments there, but they put their vehicles,” she said.

Jurado, in a statement to Boyle Heights Beat, said her office works with service providers “to respond to encampments thoughtfully.”

“We coordinate every two weeks to prioritize areas of greatest need, making sure neighbors get consistent support and that unhoused residents are connected to housing, health care, and other services,” she said. 

Jurado touts the new program as giving unhoused residents better access to “life-saving health care, stable housing, [and] pathways to recovery.” The LOVE program, Jurado said, will help “reach neighbors before situations become emergencies.”

“Addressing homelessness isn’t one-size-fits-all. I invested in the LOVE Team because every person’s needs are different,” Jurado said. “The team is out in the community every day, visiting every neighborhood in the district each week, building trust, and connecting neighbors to housing, health care, and support services that help them regain stability.”

Outreach workers are tasked with providing crisis intervention and de-escalation, assessing individual needs and connecting people to interim housing referrals. They will also distribute food and Narcan, as well as offer “post-placement follow-up to help people remain housed.”

Jurado said workers will exclusively offer daily outreach to CD 14 neighborhoods, which include El Sereno, Lincoln Heights, Boyle Heights, Eagle Rock, Highland Park and downtown Los Angeles. 

Mason Santa Maria, a spokesperson for Jurado, said outreach workers have already identified unhoused residents who are not yet logged into the Homeless Management Information System, an online database tracking services accessed by people who are unhoused or at risk of homelessness. 

“It’s hard to keep track of people when they don’t have a stable address,” Santa Maria said. “This is a way to keep track of them.”

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