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Take Two

The dos and don'ts of dealing with customer service

By Take Two Staff
Published Nov 30, 2012
Early morning shoppers look for Black Friday bargains at Target store in Burbank, California on November 27, 2009.
Early morning shoppers look for Black Friday bargains at Target store in Burbank, California on November 27, 2009.
(
ROBYN BECK/AFP/Getty Images
)

Take Two translates the day’s headlines for Southern California, making sense of the news and cultural events that affect our lives. Produced by Southern California Public Radio and broadcast from October 2012 – June 2021. Hosted by A Martinez.

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The dos and don'ts of dealing with customer service

It's been a week since the shopping extravaganzas of Black Friday and by now, you might be getting frustrated dealing with painful returns and exchanges.

We turn to a customer service expert, comedian Ed Salazar, who has been the voice on the other end of that phone many times.

He gives us his Do's and Don'ts for dealing with customer service.