Take Two translates the day’s headlines for Southern California, making sense of the news and cultural events that affect our lives. Produced by Southern California Public Radio and broadcast from October 2012 – June 2021. Hosted by A Martinez.
Now the glow of Christmas has begun to wear off, the crumpled wrapping paper has collected in the corner, the egg nog's not sitting so well, and it's time to deal with those inevitable holiday returns.
You know what that means: customer service hell.
For advice on how to endure this we turned to comedian Ed Salazar. Like a lot of comedians, he's had his share of unenviable day jobs. Some that have required him to be the voice on the other end of those frustrating phone calls.
He's figured out how to game the system to get what you want without losing your mind. He stopped by our studio recently to give us his rules of customer service.