Access
I'm a member, but I'm having trouble accessing voter guides.
All of our voter guides are free and accessible to anyone who is logged in to LAist.com; no code required! So first, make sure you are logged into LAist.com. You can check that by navigating to the menu on the top right-hand side of the homepage (look for a little magnifying glass). There you'll see one of two things:
-If you see "Logged in as" and your email address, then you’re all set! Go to LAist.com/vote and start reading all the voter guides for free.
-If you see a "LOGIN" button, follow the steps to enter and verify your email address. Then you'll have access to all our voter guides for free.
Here are a few common reasons why you might not be logged in:
-If you’re browsing in Private or Incognito mode, your access resets every time you close your browser. We recommend using LAist.com in a regular browser to retain your logged-in status.
-If you read LAist.com on different devices (phone, app, desktop, etc), you’ll have to log in from each device. Once you’re logged in on that device, you won’t have to do so again unless you clear your browsing history.
I want access to Voter Game Plan+ and I'm already a member. How do I find my member access code?
Check your inbox including spam folders for an email with "Voter Game Plan" in the subject line from LAist containing the code. If you are a member and cannot locate the code or email, please contact the LAist Membership team for assistance.
Why is my membership VGP+ access code not working?
Here area few common reasons why:
-Access code: Make sure you’re entering the correct code by using the code supplied by LAist membership to you in an email. If you did not receive the code or cannot locate the email, contact the LAist Membership team for assistance.
-Email Address: You may be logged in with a different email address than the one we have associated with your membership. If you know the email address associated with your membership, you can login with that email address here. If you are still having access issues, please contact the LAist Membership team.
I paid but why can't I access VGP+ features?
Ensure you are logging in using the email associated with your payment or membership. If the issue persists, contact us.
Why do I keep getting asked to sign in even though I’ve signed in before?
The most common causes are cleared cookies/cache, an interfering ad-blocker, or session confusion from multiple devices/browsers. Try clearing cookies/cache, disabling ad-blockers, or ensuring a consistent setup. If the issue persists, contact us.
I logged in with the wrong account, how do I login with a different email?
Go to the main navigation menu (in the top right corner of the page on desktop), click “LOGOUT”. Click “LOGIN” in the same menu or navigate to a page and the login prompt will appear.
I became a member instead of paying the $7. How do I get the access code?
Contact the LAist Membership team.
Why do I have to pay for this?
Access to Voter Game Plan guides will always be free. When you upgrade to Plus, you get access to these helpful tools to save time during the primary and general elections. Your payment helps to support the work to bring you our voting guides. If you have questions, we want to hear from you.
Why do I have to log in for this?
We ask all users to provide an email to access our content. You are not obligated to subscribe to any email lists. Providing an email allows us to better understand what our visitors are reading, what they like and don’t and to build tools to personalize your experience on LAist.com. When you log in, you remain logged in on that device/browser unless you clear your browsing history.
Payments
How do I request a receipt for my payment?
Receipts are automatically sent, please check your junk folder. If you still need a receipt, please contact us.
I’m already a member but paid $7 for access by accident. How do I get a refund?
Please contact us.
I was charged multiple times. How do I resolve this?
Please contact us.
How do I cancel my VGP+?
To request a refund, contact us.
Data & Security
Is my data secure?
Yes. To find out how we store and use your data, please read our Privacy Policy.
Do you sell my data?
No. We do not sell any personal data. To understand how we protect and use your personal data, please read our Privacy Policy.
How do I delete my account and my data?
Please contact us.