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Time Warner Cable Letter Calls Customer 'Cunt'
As if it weren't bad enough getting a letter in the mail from Time Warner Cable letting you know one of their many incompetent employees botched your service order, one Orange County woman received such a letter in which her first name was changed to "Cunt."
Esperanza Martinez passed along the letter she received this week to Ars Technica that addressed her as "Cunt Martinez."
Martinez says that whomever called her a "Cunt" also likely also botched her order. She called in to a rep because she wanted to get her cable box fixed, but the letter in the mail said she wanted to disconnect her service. She explained what happened to Ars Technica:
"It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable's Corporate customer service, and was told I will receive a 'follow up' call within 48 hours. The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their 'live chat' feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job. It shows what type of companies TWC and Comcast are by the people they hire to represent them."
A company spokesperson blamed the error on a third-party vendor and says that it terminated its agreement with that vendor. The company offered Esperanza a free year of service and an apology: "We are truly sorry for the disgraceful treatment of Ms. Martinez and have reached out to her to apologize directly."
Hopefully, they fixed her cable box, too.
Comcast has been the reigning king of coming up with very unflattering customer name changes. So it sounds like Time Warner Cable is already demonstrating what business types would call "synergy" in customer service practices with its potential parent company. Comcast called one customer "Asshole Brown." Another creative Comcast employee changed a customer's name to "SuperBitch" when she complained about poor service.