Support for LAist comes from
We Explain L.A.
Stay Connected

Share This


LAX: 5th Busiest Airport, 10th Best/Worst

Stories like these are only possible with your help!
You have the power to keep local news strong for the coming months. Your financial support today keeps our reporters ready to meet the needs of our city. Thank you for investing in your community.

Photo by atomicshakespeares via LAist Featured Photos on Flickr

LAX has earned it's best rating ever this year -- average. The Daily News reports on the J.D. Power and Associates airport satisfaction study that was released yesterday and finds that LAX is crawling up the list year by year.

"They're fairly consistent and moving their way up with lots of little, incremental improvements here and there," Jim Gaz of J.D. Power told the paper. "But they haven't really gone out and done a big improvement or expansion program, which is what's really needed."

Support for LAist comes from

Five years ago, LAX ranked 19 out of 20 airports. This year, they earned 10th in a list of 19 with survey results showing that LAX had a three out of five in all categories: security check, check-in/baggage check, airport accessibility and overall satisfaction. A new renovation project could cost around $5 billion and help boost the ranking. LAX may be ugly, but that $5 billion would probably do the city better going towards the Mayor's touted "Subway to the Sea," no? Pretty airport or traffic?