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If you've been sick of dealing with Time Warner, you're not the only one. A 25-page lawsuit filed by the City Attorney's Office focuses on service from the fall of 2006 to the spring of 2007. The LA Times got their hands on the paperwork:
The suit says the company failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service. The suit claims that no more than 60% of customer service calls were answered in time. Service also was sub-par, the suit says, quoting a brochure saying that if a customer needed a service appointment, technicians would "fix the problem fast." Instead, technicians failed to show up on time to appointments to fix outages, the suit says.
Photo by julie wilson world via Flickr
