Los Angeles Sues Time Warner Cable
If you've been sick of dealing with Time Warner, you're not the only one. A 25-page lawsuit filed by the City Attorney's Office focuses on service from the fall of 2006 to the spring of 2007. The LA Times got their hands on the paperwork:
The suit says the company failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service. The suit claims that no more than 60% of customer service calls were answered in time. Service also was sub-par, the suit says, quoting a brochure saying that if a customer needed a service appointment, technicians would "fix the problem fast." Instead, technicians failed to show up on time to appointments to fix outages, the suit says.
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