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News

Could A Fleet Of 'Food Trucks' Improve City Hall?

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Boston's City Hall has come up with a novel way to improve its services: a fleet of mobile trucks. They look like food trucks, but on the menu is help for city residents.

The trucks—the first of its kind in the nation—were launched last month as a way to reach out to residents who might otherwise have trouble accessing city services: non-English speakers, older people who don't use the internet or just busy people who can't make it down to City Hall, according to the Boston Globe. The trucks are equipped with laptops that allow workers to help residents access a host of city services, like paying for parking tickets or complaining about ongoing issues in their neighborhoods. The trucks can roll through neighborhoods on weekends or evenings, when City Hall is typically closed.

This kind of mobile service seems especially appealing for a city like ours, considering our vast geography. But Los Angeles has had trouble keeping a program with similar goals—its 3-1-1 number—fully staffed. We'll be curious to see how the City Hall To Go concept works on the East Coast once it gets, you know, rolling. (h/t The Atlantic Cities)