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Video: Security Guard and Deaf Man Get into a Scuffle at Hollywood & Highland

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Video of an incident between a shopper and an apparent plainclothes security guard that surfaced this week is once again questioning tactics used at Hollywood and Highland. As the story goes, on Saturday two deaf shoppers left Forever 21 when the audible alarm went off, prompting contact with security. The video begins with a security guard on top of the deaf man trying to restrain him. A friend is trying to stop it, but is blocked by a uniformed security guard.

The LAPD could not locate any records about the Saturday incident when asked by ABC7, according to a live TV report.

"We are troubled by the video and do not condone the use of excessive physical force by our employees," Forever 21 said in a statement to the news station. "We are investigating this matter and will take action once we have the full story."

Greater Los Angeles Agency on Deafness, Inc told ABC7 that "it is crystal clear that the mall lacks the knowledge on working with people with with communication barriers."