Citysearch Responds + The Funniest Rejected Reviews
A few weeks ago, a reader wrote us a "Dear LAist" letter telling of her bad experience at The Well and how her review was rejected on Cityserach. What followed were many comments, staked on both sides of the issue. Whether the specific review in question was rejected in the right or the wrong, we wanted to hear from the Citysearch directly. So we sat down with Jeremy Reed, VP of Content, at Citysearch's West Hollywood office (okay, so we did it through e-mail).
LAist: One of our readers was not too impressed when her negative review of The Well was rejected by Citysearch. How do you respond?
Citysearch: We do not reject reviews because they are negative. There are 100s of thousands of negative reviews across the site. No user content site can be trusted if they only post positive reviews. We want users to trust our content and use our information to make decisions. To ensure that, our team of editors reviews our content to make sure that all posted reviews meet our quality guidelines. These guidelines are in place to protect against some obvious, general things like hate speech, profanity, attacking an employee by name, illegal activities, etc. You’ll get a better idea of why we have these guidelines in place when you read the examples of rejected user reviews below.