Support for LAist comes from
We Explain L.A.
Stay Connected

Share This


3-1-1 Allegedly to be Cut from City Services

Photo by brykmantra via Flickr
LAist relies on your reader support, not paywalls.
Freely accessible local news is vital. Please power our reporters and help keep us independent with a donation today.

An e-mail, probably from an anonymous staffer within the city's Information Technology Agency, says the city's most successful outreach tool to the public is set to be cut from the budget outright. If you don't use it, 3-1-1 is available 24 hours a day with live city operators ready to take various requests like graffiti and bulky item pickups and help you access any person within the city. It's goal is to centralize access to the city and could in fact save the city money when the three phased project is finished, if ever.

"A proposal to eliminate the 3-1-1 service at City of Los Angeles has been put forth as part of a 'Shared Sacrifice' the e-mail reads. "This means the layoff of 55 people and the elimination of public access to City Services."

If true, citizens looking to improve their neighborhoods and easily contact the city without having to deal with ten transfers or "you've got the wrong number", will have to rely on hundreds of numbers and transfers to do so. A representative at ITA today could not confirm or deny the allegations and told LAist to call back Monday, but another source told LAist only the night shift is proposed to be cut. Below is the anonymously written e-mail and the city's internal memo: