Woman Says Uber Charged $357 For Ride From West L.A. To Hollywood
Receipt via ValleyWag
The woman said that she called a car around 7 p.m. this Saturday night on a trip from West Los Angeles to Hollywood. She wrote into ValleyWag to tell her tale of apparent price-gouging:
While many people's counter-arguments focused on ill weather and the fact you can take the NY subway for $2.50, I live Southern California where neither of these factors were an issue. This past Saturday, I booked Uber (with no clear warning that surge pricing was in effect until I received the receipt) to take us just 14 miles (it's actually 12 miles, but our driver took us the long way, of course). The trip cost an outrageous $357.
It wasn't snowing; it wasn't raining; it wasn't New Year's Eve. It just happened to be 7pm—not 9pm where most people are prime to go out nor 2am when bars are closing. There was absolutely no excuse whatsoever to be charged the surge price—not even their "supply and demand" cop-out justification, which falls short in this instance. On a clear night with near-perfect weather and at least 10 Uber vehicles within my proximity at the time of the reservation, there was plenty of "supply."
I e-mailed Uber support 4 times and still haven't received a response. Then I went on Uber support and noticed they marked my case as "solved," even though nobody had gotten in touch with me.
We reached out to Uber for a comment about the woman's story. (Update: Uber told the LA Weekly that they have gotten in touch with this woman and dispute her claim that she wasn't warned about surge pricing.) On its blog, Uber has written that its policy is to clearly and concisely notify customers when a price-surge is in effect, whether that's on New Year's Eve, Halloween or during a blizzard. (We don't even want to think about prices when the San Andreas starts quaking.)
The ValleyWag commenter isn't the only one who complained about being gouged this weekend. Two women who took an Uber ride this weekend complained that they were also overcharged and haven't received any help from the company:
@Uber_LA I ALREADY DID!!! You charged me 8 times for one ride and will not contact me.— your favorite (@sexysexyaha) December 16, 2013
UPDATE 5:30 p.m.: We're hearing other horror stories about surge pricing. Lauren Gural wrote in to tell LAist that she was charged $161 for a ride that she took after going out on Saturday night. She says she never got a receipt, and so she tried to follow up with Uber and dispute the charge. A representative from Uber e-mailed her to say that she had accepted the surge pricing that was at 4.25 times the usual rate at 10:13 a.m. Gural said that was odd since she took the ride at 2:30 a.m. She's still working on disputing the charge since she never received a receipt.