Installation of Gates at Metro Stations Completed, but is it a Boondoggle?
Photo via Metro
"At this point, the best thing they could do would be to totally abandon the program, chock it up to a bad idea and just stop throwing more money at it," Tom Rubin, a veteran transit consultant and former chief financial officer for Metro's predecessor agency, told the paper. In total, the TAP project, which is meant to standardize transit passes in Los Angeles County, has cost $154 million over the years.
"Chucking Metro’s TAP smart card fare program as some critics suggest is like throwing the baby out with the bath water," Metro Chief Communications Officer Matt Raymond said today in reply to the article on the agency's blog. "TAP is working as evidenced by more than 15 million transactions a month. Customers like it because they can load their cards online, replace their fare value if they lose their cards, it speeds boardings and, eventually, will lead to seamless travel on a multitude of transit carriers in LA County."
Raymond added that gates are only one "small part" of the TAP program, which will yield detailed ridership data to someday provide better service.