Results tagged “operator”

An e-mail, probably from an anonymous staffer within the city's Information Technology Agency, says the city's most successful outreach tool to the public is set to be cut from the budget outright. If you don't use it, 3-1-1 is available 24 hours a day with live city operators ready to take various requests like graffiti and bulky item pickups and help you access any person within the city. It's goal is to centralize access to the city and could in fact save the city money when the three phased project is finished, if ever.

Can we say embarrassing? The LA Times reports in an investigation that there are major problems with cell phone 9-1-1 emergency calls.Elementary school counselor Brad Edwards said he waited eight harrowing minutes last year before a dispatcher picked up his cell call about a boy who had collapsed on a Los Angeles schoolyard and begun foaming from the mouth. "The fire station is just a few blocks away. I could have run there faster...