An e-mail, probably from an anonymous staffer within the city's Information Technology Agency, says the city's most successful outreach tool to the public is set to be cut from the budget outright. If you don't use it, 3-1-1 is available 24 hours a day with live city operators ready to take various requests like graffiti and bulky item pickups and help you access any person within the city. It's goal is to centralize access to the city and could in fact save the city money when the three phased project is finished, if ever.
