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Metro's Wayfinding Program

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The Metro now employs helpful Sheriff's Guides to assist disoriented or lost travelers.

One of their first "rescues" this past weekend was this lost and disoriented CHP Officer who pulled off the very confusing LA Freeway system to seek the assistance of the Sheriff's Guides. (notice how he's sitting in an idling vehicle, facing against the flow of traffic)

The Guides were not only helpful, each taking time to "chat" with the distraught CHP officer who apparently was to timid to leave the confines of his idling vehicle, but they also took the time to cheer the officer up, engaging in banter that encouraged the "lost traveler" to relax and cheer up. Hat's off.

All of this was done with no concern about the inordinate amount of time the interaction took, the risk to their health from the exhaust of the idling CHP vehicle or the disruption to the Bay 5 Bus Service. (the passengers waiting for the 740 were out of luck through this "wayfinding rescue" because the approaching 740 Bus Operator saw the inter-departmental display of force blocking the lane, went around Bay 5, ignored the yelling of the waiting passengers and left the Nick Patsaouras Transit Plaza passenger-free. The Sheriff's Guides didn't seem to notice, such was their commitment to the wayfinding rescue!

Now that's Customer Service! Cough, cough!

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