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If you've been sick of dealing with Time Warner, you're not the only one. A 25-page lawsuit filed by the City Attorney's Office focuses on service from the fall of 2006 to the spring of 2007. The LA Times got their hands on the paperwork:
The suit says the company failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service. The suit claims that no more than 60% of customer service calls were answered in time.Service also was sub-par, the suit says, quoting a brochure saying that if a customer needed a service appointment, technicians would "fix the problem fast." Instead, technicians failed to show up on time to appointments to fix outages, the suit says.
After Adelphia went bankrupt, Time Warner became Los Angeles' major cable provider when they worked with Comcast to buy the the defunct company in 2006.
Photo by julie wilson world via Flickr
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Great news! I'm trying to not shake my monitor while listening to some pathetic defender of TWCable talking to Larry Mantle.
Worst customer service ever, and most inconsistent internet connection I've had since AOL 3.0.
Could this become a federal issue as well? I feel that the utter lack of interest in improving service and providing troubleshooting repairs is directly related to the fact that Time Warner has absolutely no competition in the hi-speed cable internet market.
While there are the Speakeasys, and smaller DSL providers in LA, broadband service is largely monopolized by AT&T and Time Warner. Prices rise as quality of service decreases.
Is this class action? Sign me up, baby!
100% with you on that one
People enslaved by TWCs crappy service and terrible cable internet unite!
Throw in Charter as well. I finally dumped cable to go with Direct TV. Many more HD channels, more reliable, and in some cases cheaper. I feel bad for people who have no other options other than cable since their buildings won't allow dishes to be installed on to the exterior.
Time Warner cable is the DEVIL. May they all rot in hell
My internet is OK, actually. But 30 seconds on hold?? That's effin' offensive. But what REALLY pisses me off is the lack of HD programming. In my area the infrastructure is particularly bad (although they've had plenty of time to work on it...). I have a DVR but no Moxi - the interface looks like the very first cable box you ever had with that scrolling programming guide from the late 80s. We don't get HD on demand... well, correct that we've had "HD On Demand Showcase" for about two months but the only content there is stuff you've already seen or stuff they couldn't pay you to watch. My apartment manager is difficult at best so Direct TV isn't really an option.I hope there's a class action suit because I want a lot of my money back.
Is the city of Los Angeles suing or the county? The article isn't very clear about that.