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January 14, 2008

Flickr Now Limits You to Zero Mistakes Per Person

f-you

In the so-called Flickrverse, inadvertently putting one naughty-esque photo in a comment thread will get you flagged and censored, maybe even having all your comments from the past, 10,000 in all, deleted.

It wasn't too long ago that Flickr implemented its own questionable censorship system (which resulted them in restricting all of my photos and then apologizing about it later with a whoops, our bad) and became perhaps a bit heavy handed with their abilities to decide what we can and cannot see. It appears that now one is not allowed a single mistake, as instead of issuing a warning for a violations, instead they just start deleting to their heart's content.

Case in point, recently a rather popular Flickr member was involved in a ridiculous flame war against some angry trolls. As an intended joke, she posted a GIF of some bouncing (covered) breasts in the comments thread, which appeared to most Flickr users (including myself) to be rather silly, a joke amongst friends. The GIF was rather small and, unbeknownst to the poster, contained an explicit image in the upper corner. The owner of the photostream did not complain. But someone else did. In a rather impulsive act of nepotism, Flickr went ahead and started deleting every comment ever made by this person, or as they said chillingly "we're scrubbing your comments from the Flickrverse." Over 10,000 of them.

(WTF is a Flickrverse and when did they get so damned important that they are not just Flickrland or even Flickrworld but a whole Flickrverse?)

Flickr stated that putting dirty animated GIFs in the comments is a way of circumventing their safety filters and a means of spreading porn to the public. Sure, maybe it is, and that behavior should be flagged if it happens, let's say, repeatedly. But once? As a joke? Coming from a user whose photostream is comprised of stuffed animals and flowers and a few dead leaves, one would think a more appropriate response would be deleting that comment, erasing all of her comments with embedded GIFs, or giving her a warning and saying "what the hell were you thinking?" Instead they took their big giant Flickrverse sterilizer and went through and sanitized everything she'd laid her dirty little paws on and bleached it out, saving the souls of Flickr users everywhere. Even those of us who really wanted needed her comments there to boost the entertainment value of their otherwise mundane and dull photostreams, yes, we've been saved as well.

Maybe what is comes down to is that Flickr should stop calling itself a community and reiterate that it is not nearly as friendly or democratic as it would like to sound. Its users are not entitled to specific rights and privileges. Mistakes are not allowed. Cruel and unusual punishments are not beyond the reach of the powers that be. There is no writ of habeas corpus. And there are many rules prohibiting the exercise of free speech which are not clearly delineated but can be enforced at any time to the fullest extent of the law.

Dozens of people wrote complaints about this harsh overreaction for one mistake. Here is Flickr's response:

All reports are reviewed against our Terms of Service and Community Guidelines and where appropriate, action is taken.

As mentioned previously, we won't discuss the specifics.

I'm sorry that a contact of yours may have been impacted by team actions, but it's important that we ensure that all of our members comply with what it means to be a good citizen on Flickr....

I'm sorry that you're upset / appalled / incensed / concerned / horrified / [insert your term here] with the actions taken by Member Support.

While TequilaAndDonuts has come to the discussion, our Privacy Policy precludes us from discussing the specific actions taken on other member accounts in the forum, with 3rd parties, etc -- I will however say that I've returned T&D's account level status to "safe".

In ensuring that our members are in compliance with the Yahoo! Terms of Service and our Community Guidelines we often take actions that some may consider to be unfair, inappropriate or downright wrong headed. Please rest assured that these decisions aren't made lightly -- we're not sitting around munching on bon bons hitting a big red button with glee.

Good to know there's no bon bons involved.

(Check back to the forum thread for updates.)

photo by malingering

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Comments (19) [rss]

Dayum... and just when I was all set to finally set myself up a flickr account.

On second thought...

 

Even though the first wave of rage is over, I am STILL so pissed off about this. Way to overreact, flickr!

 

It is good to see someone with such a following (such as you and wskrz) blogging this - people need to be aware of the level of "service" they can expect when signing up for a Flickr account.

Whatever happened to this country? We've gone from "the customer is always right" to "up yours, jack, I've got your money so piss off".

Thanks, Mal.

Bill S.

 

What a fucking smug response from Flickr. But given they are part of a Yahoo, which helps the Chinese government imprison bloggers, I guess we're just lucky they haven't been turning us into Homeland Security. Yet.

It truly is the community (ie. the actual users) at Flickr which makes it worthwhile. But stories like this are having me seriously considering taking my photos (and yearly subscription dollars) elsewhere.

 

Thank you, Mal, for bringing this to everyone's attention. Everyone, whether they have a flickr account or are considering purchasing a flickr account, needs to know about this.

I'm still amazed and shocked that one offense can cause flickr staff to overreact without any chance of appeal by deleting comments, regardless of the fact 99% of them had nothing to do with the original offending comment and regardless of the fact that they were in other people's streams. I've had some of her comments erased from my stream. You'd better believe that if I knew someone was going to do that, that I would have put a stop to it.

flickr put a bad taste in my mouth from the previous censorship episode that you experienced. That taste is more bitter than ever now.

 

just start recommending flickrs rivals as comments and see waht they do...

 

I have had a buzznet account since before Flickr ever existed. It was then and continues to kick the ass of anything else.

It at least kicks flickr's ass.

 

Damned dirty Christians!

 

Come to think of it, I've had a Buzznet account since July of 2003. I wonder where that went.

 

Ipernity is another photo sharing community. You can also share videos and other documents there. The interface is pretty similar to flickr otherwise. Many people switched over to it after the previous censorship battle.

This has taught me that you need to have one flickr account for hosting your photos and saying "great capture" and a second free account for getting into serious debates. You never know what is going to happen to you. So much for being a community. Instead, it will be a community of faceless trolls.

 

Thanks for the article Malingering. It means a great deal to me. I'm exhausted from all of this and more than a little embarrassed. flickr users need to file this incident in the back of your minds. Remember, you are NOT in control. HEATHER IS.

 

This is about measured response of which Flickr had none. Instead they nuked a paying member's comments and negated hours and hours of her time without so much as a "howdy do". I see this has made it to the front page of Digg so I'd urge those as pissed off about this as I am to make their comments seen/heard there. Thanks again Mal for fighting the good fight.

 

Another thing that worries me is that I use flickr as an off-site backup for my photos. The fact that they had no easy way to restore the user's comments after they changed their minds about the "scrubbing" action doesn't give me much confidence in using them for that purpose.

 

Flickr is also bad for uploading anything naked. Try one of the web 2.0 porn sites like prickr.

 

Yuo guys have to remember Flickr isn't a friendly little start up now. It's part of Yahoo and a lot of baggage comes with that.

 

Flickr isn't a community any longer. At the latest since it is a yahoo company. First the censorship affaire.. and now it is just an imagedump for yahoo-users.

Ipernity may be smaller but has a nice community. The community on 23hq is not so active.. but surely nicer than flickr.

 

I'll also recommend Thomas Hawk's photo sharing site called Zooomr.

I think all of us need to move to another site en masse instead of just sitting there and taking it.

 

overreaction as it was called here is a very polite description for continued dilettantism and ignorance!

 

Wow. This just happened to a good friend of mine. They deleted her account completely, and did not even give her a reason as to why. The whole story is here:

http://hexod.us/a/2008/01/my_friend_semshine_was_deleted_from_flickr.html

 
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