LAist: Helio Will Take Your Money But Not Refund It (As Promised)

candy

Wed, 11 Apr 2007 16:07:13 -0800

i just wanted to say that i actually work for Helio and on behalf of Helio I would like to apologize to you for whatever inconvience you've had.. We actually don't employ our own customer service we use a seprate company (the same one as boost mobile) and we deal with them just as you do and they are a bit touchy, but we just have to get used to each other. Just please bear with us, were a new company so we still have kinks to work out!

nunya business

Fri, 06 Apr 2007 09:44:04 -0800

I must admit Helio does have good plans and phones, but after the stories I heard sounds like Helio's customer service sucks BIG TIME. But I have to agree by

<3 babes

Thu, 05 Apr 2007 22:05:32 -0800

yo! excuse me? maybe yu think wrong man. cuhz i had my helio & its fine. maybe yu did some shit wid it & stuff get yer infor right. making all that bullshits psh. its not only helio. ya know? its every phone companys. there aint perfect & shit they say its gonna be a good phone & all that shit. they are trying to make helio good like other phones. dont judge helio. they said sorry & shit. DEAL WID IT.

timmay!!!!!

Mon, 16 Oct 2006 15:36:34 -0800

customer service? in america????? yeah right.

uglyfoo

Sat, 14 Oct 2006 16:47:27 -0800

well, at least im not the only one, i got my helio phone two days ago, and activated it online... but when i got my phone, my number was not activated and they could not find any record of my account info, because they forgot to put the "back ordered" phones into their registry.... whoops! they're right though. they definetly aren't a phone company.

Coolio

Wed, 11 Oct 2006 16:14:24 -0800

Yup Helio sucks. Customer Service sucks, phone sucks, service sucks and their TV ad sucks even more..lol. soon we'll see this company close shop just like ESPN and several other MNVO's. Who are they kididng? This kind of business model will never be able to survive against the big guns like Cingular & Sprint

Chris

Tue, 26 Sep 2006 23:46:10 -0800

very good story....if you could not get the help you needed....i would have called one more time...and ask for the supervisor...1.ask for the supervisory...2. get names of everyone you have dealt with! if the supervisor doesnt help ask for their supervisor!

Henry

Sat, 23 Sep 2006 13:23:16 -0800

Go down to their Westwood headquarters and start some shit.

LA Scumbag

Thu, 21 Sep 2006 16:41:59 -0800

Go to Korea and get your money back!

sx70

Thu, 21 Sep 2006 11:49:33 -0800

did i mention that it's going to take two weeks?

sx70

Thu, 21 Sep 2006 11:46:01 -0800

tony's right. Helio just called--"your blog posting has come to our attention". So, they're making things right. Will update when check is in hand.

tony

Thu, 21 Sep 2006 10:27:35 -0800

i have a feeling LAist will be just as beneficial as Consumerist, particularily because we dont do this sort of story that often. context is everything.

Ted

Thu, 21 Sep 2006 10:16:02 -0800

Thanks for the info, I definitely won't be looking at a Helio for my next phone. Why don't these new companies realize that service is KEY???

sx70

Thu, 21 Sep 2006 10:03:29 -0800

Gadget-lust does strange things to me, man. I have no excuses, it was not one of the brightest things I have done.

Dave

Thu, 21 Sep 2006 09:49:37 -0800

you should send this to consumerist.com. their track record with helping get consumers issues escalated has certainly been proven.

rpoynter

Thu, 21 Sep 2006 08:48:59 -0800

good story, but it's tough to have sympathy for someone who actually PURCHASED A HELIO fer chrissakes. i mean, just listen to the endless promos and commercials on 103.1 -- if that isn't enough to throw up a red flag (the main selling point being some sort of mobile portal to Myspace?)

Cinnamon

Thu, 21 Sep 2006 08:01:24 -0800

Definitely dispute the charges with your bank. Most credit card companies do not charge you to dispute the claim and you are not charged a finance charge on the disputed items while the dispute is pending. I would try to see if it could be "escalated" while you hold. I usually say, "If you can't help me right now, get me to someone who can. I'm willing to hold for as long as it takes." I would also let them know that you will be contacting counsel for fraud, theft and misrepresentation if they can't get this resolved within 48 hours of your call. It's ridiculous that they are pushing you to that...blogging helps, too.

Michele

Thu, 21 Sep 2006 07:35:14 -0800

Yep! It's HELL!!! I had a similar experience with Verizon. Over a period of four months I spoke to people who pretended to help. But when I'd call back no one knew anything about my problem. They just passed me around like it was some sick party game and I was the joke. I think treating customers like this is the only fun they have in their dreary lives. Later, after tens of hours over many weeks that turned into months of begging, pleading, cursing, threatening...I just had my credit card company get me my &&%@&^!!! money back. They really have to stop calling what they do customer service.

tomdog

Thu, 21 Sep 2006 07:25:35 -0800

haha!!! this is awesome sx70!